Brookdale

I'm so sorry to say that I'm not impressed with Brookdale DeLand at all. Someone there has stolen my moms clothes, her wallet, and all of her expensive jewelry. She now hates the food since they changed vendors. They also went up on rent tremendously!

They just raised her rent [amount removed] a month which is absolutely absurd. We do not recommend this place. We were also provided erroneous information when we made the decision to move her in there and once we moved her in we found out they lied to us about a charge to take her to the dining room. That charge has since increased. We were never advised of that. We would have continued our search for another facility had we known that, and this was learned when she got her first month's bill. The executive director is completely unqualified and when there are issues it takes weeks of pestering her to get something done. They recently replaced the hot water heaters and all residents were without hot water for 4 days even though it only took them one day for the replacement work. They had to call the company back out to find out what the problem was and residents ate from paper plates with plastic utensils for 3 days. This is not the first time prolonged water issues have occurred.

The staff that work there are great, but the office office and dealing with payment is such a hassle. I chose Brookdale for the price, and that I could house my parents together.

It's tolerable at times. Reason for picking them is because they sold me a lie.

The reason we picked this facility is because the apartment was bigger and had way more storage space (cabinets & closets) than any other facility we looked at for the price. And most importantly they allowed pets! Also the staff IS VERY pleasant and friendly.

There was a recent increase in rent, but food or anything else has not improved. I'm not completely satisfied with the cost and the food.

The head RN is not very nice. Some staff don't seem to want to be here. Having trouble with staff answering my dad's beeper and helping him. But there are really nice staff working here.

What they are not good at -communication. Not being able to speak with staff with questions via telephone. There was change in personnel. Never see the same people from week to week. People with dementia need a constant person that know how to deal with their emotions and issues and how to deal with them.

If I was asked. I'd say very friendly and helpful until they got your money then you are just a number. Chose that place because it was the only one available and closest to me.

My only issue is that their technology for allowing visitors to "buzz in" is outdated. Otherwise, I would recommend to others. We picked this community because of the availability, location, and friendly staff.

My mom is a new resident. Staff are friendly and everyone knows residents' names. They do eventually return calls. Front desk almost always seems to be manned. First floor rugs could use replacing, as they are stained. The food is mediocre and service slow. There are some nice activities and weekend services.

Brookdale Cape May has very friendly, caring and engaged staff - the best asset they have. Facility is in decent condition for it's age, but there is room for improvement. It is not a large community, so activities and meal options are a bit limited. Food quality is irregular, some meals are good, some are not good. Never great nor never bad. They use an assigned seating method in the dining room which inhibits social interaction. Since it is in NJ with higher land, labor and taxes the cost is equally high, so the value is not great. Among the choices in the county this is the best - accessibility, staff, facilities, etc.

it was rocky at first and then got better but we feel overall they over sold that place, we're pretty happy now with it, but my wife had to let them have it a couple times and she's a sweet heart.

Care team was great but always under staffed. There was no housekeeping services for over 4 months. This was supposed to happen weekly. No activities for several months. Over priced don't follow through on their contract obligations but want to make sure all monetary obligations are met. This is without regard for their omitted services. Food is terrible.

It is difficult to rate over all experience as I have no good standard of measure 2. The facility is showing its age ,but the staff does a good job cleaning . 3. Senior staff is certainly friendly and outgoing Others of the staff seem little disposed to personal service One fellow resident remarked "they treat us like convicts ". Some certainly seem rude or indifferent. 4.Quality of care .no strong opinion. The facility nurses and on call doctors seem competent and diligent. 5.Food. Boring. hot dogs 3 meals in one week little menu variation Adequate portions. Slow service. Score 1.6 6.Activities: those I attended have been fairly bland but enjoyable. Staff makes a good effort to provide outings and field trips. 7. Rates and prices seem competitive

The food is the number one complaint by my loved ones. The place looks dingy. The carpets in the lobby and halls need to be replaced

The walkthrough presented a much different picture than reality. Felt we got snookered into buying a really bad timeshare.We were not real pleased. Floor coverage was minimal at best. My mother-in-law would sit for hours waiting for her needs to be addressed. Weekend coverage was almost nonexistent. When we would call it would take hours for a callback, if we got one. When we went to retrieve her personal items the room had a bug infestation. They wanted the room emptied out as fast as possible so they could get another victim in place. They were relentless in trying to get their money. Quite an interruption to grieving. All just part of the Brookdale money vacuum.

The facility can be good but check costs, staffers, and food. Look elsewhere. I picked this community because of time crunch and circumstances.

Staff is wonderfully friendly and hard working. Housekeeping is good. Communication requires diligence on part of resident, as emails are not answered in timely manner. They offer good activities and some outings into the community. Move in process was excellent. The food is most often good and occasionally not so good. The entire building needs an upgrade as far as modernization to the furniture, wall colors, carpets, etc. But the friendly staff can’t be beat.

We chose Brookdale Meridian because of the location and because it offers all of the services, including assisted living, memory care, and nursing care. One of the main reasons we chose Brookdale Meridian is because they are very dog friendly! The staff is very friendly and the location is great for our needs. The food is adequate. Activities are pretty frequent with a lot of music. The first few weeks were rough because of poor communication and very little explanation about services like laundry service, dog feeding, and medical services. One weekend when my mom needed medical care, the on-call service did not respond and my sister had to sit all day with my mom in the hospital. The advocate for the medical service has assured us that it won't happen again. She was very responsive and efficient. The social aspect of the community is very good and my mom seems to be happy, for the most part.