Brookdale

The facility and staff were very friendly and helpful when it came time for helping move in. The housekeeping leaves a lot to be desired. My mom was there for 3 weeks before they did any cleaning or bathing for my mom and then only because we complained to the director. She has been there almost 2 1/2 months and they have helped her bathe twice. We are the ones helping her because they aren't. I would also tell them to keep track of the billing because there have been claims of service that were not provided. I would recommend them to anyone who has a need for a place, but tell them that they need to pay attention to the bill and watch for them for housekeeping.

Staff was basically trained but they had a hard time adjusting to my mothers temporary special needs. I would recommend Brookdale Brookfield for someone who needs basic living care. Also they need to disclose at signing that they don't accept Medicaid

My mother is in the assisted living section. There are some issues with some of the med techs and caregivers, not providing her with her meds at a reliable time. Also, they are not always supportive of her shower time. Sometimes skipping a shower a week. She loves most of the people there. The residents are great and the activities and grounds are wonderful. The food is good. It's a great place if you can move around and see and take part in the social events. They have a very robust social calendar there. I would recommend this facility to somebody who is active. I do not recommend it for the assisted living facility.

I would tell others to make sure to get the cost in writing! Food is very bland and repetitive on memory care side. More activities on memory care side geared towards people who are still active. They don't want to color! They want social interaction with their peers.

I would say experience has been good so far. There have been a number of things that were mentioned when we signed up that were not fully explained and I had to ask a few employees before getting it all. My mom has memory issues so I don't really know what is going on when I'm not there. I try to get in about 2-3 times a week.

Day time staff is great! Nighttime is not good. At lunch, the food is almost the same all the time horrible beef in gravy. Desserts are very good . The memory care residents need more things to do, they are left to themselves too much of the time. I think they need more staff. The day staff is wonderful but just over worked.

I was less than pleased with our experience Dad returned to IN in April, having spent approx 3 months in FL 2 weeks after settling him in I received a call from Brookdale saying they were concerned about his safety & they were moving him to their memory care facility where there was more staffing & enrichment programs A few weeks later I went to visit - his apartment was very untidy (I removed a full bag of trash - mostly paper, 2 blankets & a pair of glasses that weren't his), he was untidy (unshaven, clothes soiled) The food was unappealing - meat/gravy dish that looked like it came from a can, watery mashed potatoes, pudding served in a paper soufflé cup When I went in the receptionist did not recognize his name even though he had been there 5-6 weeks lastly the price increased considerably for the special unit. I saw no evidence of enrichment activities.

My mom is no longer at Brookdale. She could no longer live in assisted living. While my mom lived at Brookdale she had about $360.00 taken from her wallet while she was in the hospital. And someone stole her wedding rings another time she wasn't in her room. Brookdale does not take Medi-Cal.

The everyday care givers are awesome. I've had some issue with management. There seems to be a lot of staff turnover. That would indicate a problem with upper management. At this point, I am not sure yet if I would recommend Brookdale Kerrville to others.

Evidently, no one helped my husband get dressed as his shirt was inside out & he had pajamas on. When I asked him why he said he couldn't find any pants. His room was very dirty & messy. When my son and I were there at dinner time we noticed the floor was quite dirty.

They did not ASSIST her with anything that she wasn't charged extra for. We had to pull mom out. It was way too expensive for the little care that she was getting. $[removed]a month was too much to pay when it only included housing, utilities, and meals that were not edible(cold, dry, rubbery meat, etc...). If they did anything for her, she was charged a separate charge. I do not recommend at all.

My mother’s care at Brookdale was inconsistent and at times even lacking. It was very disappointing to my siblings and me, we were never able to develop a sense of trust and felt like we had to be there each and every day. Some staff were very kind and helpful, but we never were able to get comfortable with staff overall as it changed so frequently and never learned anyone’s names but only just a couple. The “up-front” managerial staff were good, but the hands-on care was lacking. Unfortunately, we did not do enough research or ask enough questions when we chose this memory care center for our mom.

The staff is freaking awesome. Very caring and quick to respond to needs As far as the low score on the food, they need better, nutritious meal. The food is rarely served at proper temperatures. Sometimes what is served is way too greasy.

My greatest complaint about Brookdale Mariana Butte is in regards to their communication (or lack thereof)! They hold a "Zoom" meeting one day per month and if the 6:00 meeting doesn't work for your schedule you have no other communication. Additionally when you reach out for information and request copies of Personal Care charges, they acknowledge receipt of the request but there is no copy forthcoming. The ALF is the most expensive facility we looked at so I sometimes worry how bad the others might be. Peace of mind is knowing my mother's medications are given in proper dosages and on time and I know if she falls or has any other medical emergency, the caregivers will respond appropriately. The peace of mind is priceless.

They are under staffed and really struggled to keep medications correct and hygiene good. They are improving but it took a lot of complaining to get basic care up to par.

I moved out to my own place - it was not my cup of tea. Pretty clean. Very friendly. Care is to be desired. Activities aren't great. Very expensive. Filipino staff, language barrier.

I thought the accommodations there were good. Some of the staff were very good and really cared about the residents. I think this was a case of one bad apple.

My father was particular about wanting his bedroom furniture. Brookdale was the only place that added the correct measurements. I would recommend other families to view all the options first. Especially with Brookdale having such a small food budget.St. Augustines residents are used to the cold meals.

They are understaffed in the caregiver department. caregivers on each shift is not enough for all the people. The patients have to wait for care. The girls are extremely busy.

I would tell a friend that Brookdale is a nice facility but that they need to be an active advocate to ensure appropriate services are provided.