Brookdale

Some experiences are good some are NOT. Management Does NOT always Follow through on what they say they will do staffing levels need to be improved.

This industry, pays, "low", expects, top performance, but, *is not getting desired results! *Evening staff, is too reduced, to handle an emergency...[ 50 people, & 2 staff employees, at night?] Still receiving complaints, about the meals..[ Not, Breakfast]....$[removed] a month, & still receiving complaints! { UnACCEPTABLE}

My father needed more care than they were staffed to provide. He wasn't seen regularly by a competent doctor and ended up with a severe urinary tract infection. The nursing staff was inadequate and undertrained to deal with his needs. It's not that they're bad people, they just aren't equipped to handle patient who has high needs.

My loved one is currently a resident at Brookdale White Rock and his experience at this facility has been good. Overall, I am very pleased with them. My loved one likes it there and they treat him very good there. I would recommend Brookdale White Rock to others.

I am currently a resident at Brookdale Sparks and overall the experience here at this facility has been good so far. The staff are caring and compassionate. I do recommend Brookdale Sparks to others, always.

Based on the experience we have had so far, we think we would recommend this community to other families. However, the cleanliness/updates on the facility are the things that need improvements. Their staff team is very good.

Brookdale has been a good place for my husband. However, they have little to no activities. No exercises for the memory care. The staff is very friendly. Always agree with you but limited when following through. The memory care is normally clean and not smelly. However, I would like to see the common areas clean more often. I would recommend this facility, but with warning that there are no activities or exercises for the memory care area.

Quality of care - difficult to get someone to answer phone, not great communication when my parents were sick. I think there were lots of great activities but my parents didn't participate in them. My parents just moved to another ALF that had 2 bedrooms. Brookdale could use some cosmetic updating. The common spaces are nice. Staff friendliness/helpfulness varied significantly. I'd give the overall experience a solid "B" grade

If your loved one does not need a lot of care due to mobility issues, the place is great. Common areas are well kept but rooms are not cleaned even weekly. Things go missing or to other residents even when everything is labeled. I would not recommend them based off of our experience.

Brookdale is supposed to be an independent living center, I am totally independent but it now has become an assisted living place. Only about 3% are independent residents. The activities get a 5+. If you are in need of an assisted living place, yes I would recommend it to other families.

Staff are very friendly and do a great job planning activities for the residents. The facility was great a couple years ago. Unfortunately there has been a lot of turnover over the last year. The new ED is working hard to turn things around.

The employees are , overall, excellent. The food is fine. Not a lot of activities and, according to my loved one, some of the residents are racist snobs.

Brookdale Monroe has not staff but they are short staffed. It is very expensive and the cost went up constantly. I never knew how much I would have to pay each month. The reason we gave it a 3 overall was more for the cost to benefit. However, the food was very good.

We chose Brookdale Monument Valley Park as we were told our Mom would be escorted to meals and Activities and, because she was in Assisted living, we looked forward to this. However, this never occurred and she wandered twice out of the facility and was luckily returned safely. This lack of care landed her in Memory Care for her safety. This was an okay place, but Activities were above anyone with Memory Care issues. We had to move her in and move all her belongings to Memory care and then after she passed we had to move all of her stuff out without any help. Housekeeping was less than stellar as we had to clean her room weekly. The food was fair, but I never had to eat it. The Staff caring for her were, for the most part, good with a few excellent staff. Any time we had a problem, the Administrative staff's response was to have a Care Conference which never solved anything. My Mom unfortunately declined over her stay at Brookdale, especially quickly the last month after they put her on Hospice but that situation is a whole other issue that I could write a novel on and not one for good reading. My Mom passed away outside of Brookdale thank goodness and to no help of theirs. Even after she passed the lack of communication continued. We went to pick up the remainder of her belongings after she had passed and when we went in the Front Desk asked us if we were there to pick her up for Lunch. Since she passed away, I was not sure how we would have completed that even though I wished we could have. My suggestions for any one considering Brookdale is to have things written down, be an Advocate for your loved one and be present as much as you can to keep on top of it all. I wished the experience would have been more positive and I am thankful that there were a few staff that cared and made a difference. I am not bitter, just highly disappointed and wish them the best for any future residents.

My loved one likes the people there and likes the food. Personal supplies have gone missing at various times. Case of Costco water, case of Costco toilet paper, packets of Honest Wipes, boxes of tissues and handfuls of latex gloves. Major concern is that it took multiple reminders (and finally threats) to get them to put her compression "socks" on every day. Then, on 2 occasions, she had dramatic swelling of the lower legs and neither the person putting on her socks nor the person assisting her with her showers noticed it or reported it to the nursing staff. I would not recommend this facility for anyone needing assistance. I would have moved her elsewhere, except that she really likes it there.

My husband was only there for a month. After the hospitalization they would not take him back because they said they did not have the staff for his level of care.

With the means and dining - my loved one is supposed to be on a low carb diet but it is not enforced by any means. There are some improvements with Brookdale Lake Ridge and our experience, I have had to fight with Brookdale for communication which is now getting better but it has taken months to get there. Part of the extra fee that you pay them is for coordination and communication with the family. Something that makes them a little different is that they don't have a tiered care plan. Everyone has a specialized care plan, which is in addition to rent

My loved one is currently a resident at Brookdale Asheville Overlook and the overall experience has been okay so far. However, I am having trouble getting responses and follow ups when I reach out. Otherwise, the staff is extremely friendly!

Lately there doesn't seem to be records of what my mother in law is doing or not, showering or not and no one she says comes to look for her if she doesn't show up for meals. We hoped there would be at least bimonthly meetings regarding her status from her care team.

My loved one was previously a resident at Brookdale Chatfield. I would have recommended them, until my loved one went into the hospice program and they couldn't have cared less. I had to hire someone to be there at night while I was there all day.