Brookdale

I no longer recommend Brookdale Farmington Hills North. Two weeks after my husband passed away, I received a bill for things I was never told about. Almost 2 months after he passed I was finally told what the $945 charge covered for the last 13 days of his life. I was there visiting 6 hours a day for the last 10 days & 3 - 4 hours all the other days. No one ever mentioned extra charges. When I signed the contract [date removed] I was told all care was included, When I was sent the fee schedule for 2024 I didn't see the fee I was charged listed. I can no longer recommend Brookdale Farmington Hills North. I was very happy until the last 10 days & the bill after he passed. I volunteered at the facility doing several short presentations with treats I purchased. In addition I played games with residents as well as visited residents with my dog after visiting my loved one. It was really sad that I gave that much and a lead staff member couldn't tell me the cost for, my loved ones care was going up & why. I guess they didn't expect me to read the bill or ask why! I felt like they had to collect more fees at the end to cover their cost or make more money.

People are lovely. The way things work isn't always clear. Not sure info about my mother's activities etc is always accurate. Soiled laundry stacked in a corner of her bathroom for periods of time. Trash not emptied/taken out. I wish the evening meal was later. It all feels rushed. Mom enjoys the daily exercise class. She is frequently offered chance to join in. I don't have a good comparison/developed expectations regarding care cost.

I have given this rating based on conversations with my Mom. She has not been impressed with the staff overall, but based on the experience we have had so far we would recommend Brookdale Lake Orienta to others

My husband is no longer at Brookdale. He is living on his own since [date removed]. The therapy and wound management were superior. My husband did not eat in the dining room but rather took his meals to his room. He didn't feel he belonged there as numerous residents were elderly and confined to wheelchairs. The head nurse didn't believe he could live on his own and manage his medications even though he expressed he could for a few months. My husband has a strong will and is doing quite well on his own. He actually has gone back to visit a few residents who are lonely and don't have visitors often.

Negative is you never know if there will be a med tech on duty because it's unbelievable how many times they don't show up or they come in late. Same with room assistance . Communication is not good either. They can't keep an activity director so many days there is nothing for the residents to do. Only positive thing is the nice residents out there.

It is a very comfortable place. And the dining was good. The staff was really good too. My only concern were the services offered vs what was quoted and charged. We signed up for hygiene and routine apt cleaning. My father stayed there 3 months. Over time I noticed that these 2 services were very poor. If long term care for my father is necessary I may look around but overall would consider them again.

The aids and front desk and nurses are very helpful and friendly. Sadly, the facility has gone through 3 directors in the last year and many things have gone by the wayside.

The value for cost question is difficult and would have to be weighed against the cost and quality of other similar facilities. Overall I was pleased with Brookdale. In terms of my '.5' ratings, if I was forced to pick either higher or lower, I'd choose higher.

They told me that there was no kitchen sink. Only the bathroom. Most people use their coffee maker or bottled water. I didn't think much of it. Bottled water. It does make a difference. If I need to rinse a plate or utensils I need to go to the bathroom.

Balanced cannot keep any staff except the manager. One care aid put my dad in the shower with no light on and left him and never came back. They are horrid and the reason we are starting to look at other option. My dad got bed bugs from the man who he eats meals with, the man's unit was infested and housekeeping that does it weekly never knew. They corrected the bed bug issue and move the man to another dining table. The place is not the cleanest, dead bugs on window sils and cob webs. They really need more staff and better home care.

This memory care facility loses great staff due to pay. Most go to [facility name removed] in Sherman, Tx. who pays more. My mother has had multiple falls but since having Hospice her care is much better. This memory care facility is not understaffed on mornings and evenings like Brookdale.

At first I thought that Brookdale would be a great placement for [name removed]. However, the carpet in the rooms is a problem especially for someone who is incontinent. Most memory care units have tile on the floors. Also, while while I initially thought the long hallway would be good for people who wander, the problem came when I realized it was just too big. They rely a lot on cameras which is not sufficient. Brookdale's memory care unit is just too big a place to monitor someone who has advanced memory care issues. I personally think that for a person in advanced Alzheimer's with behavior issues, skilled nursing is the best option.

The facility is great and the staff is wonderful! They just need to hire more staff.

Very good impressions but don't follow through with what they say! Cleanliness-excellent. Friendly staff. Horrible corporate medical staff. [name removed] try's to increase costs but's has total lack of care and personality! Worst person I have ever worked with!!!!! Totally understaffed with long time of checking up on their patients. Meals were very good when dad first went in but ended up with smaller amounts and quality is bad. Most residents are complaining with no action!!! Activities seen to be good! Toooooo expensive and try to get more out of our vets . Corporate had no idea what they are doing. I would do a better job with no experience! The manager [name removed] is outstanding and should be use as a trainer or top leader!

The cost is affordable compared to many other assisted living facilities, but there are some disappointments with the on-site care through Balanced Home Care. I would not recommend to others, if they had a bigger budget to work with.

I found it difficult to access staff, medical staff, who should have answers to my questions re obtaining consults for Hospice and to assure me that her DNR order would be honored. No follow up to complaint re Mom being left in wheelchair for over 2 hours and no access to call bell!!! Some staff where more friendly than others. The chef went out of his way to be friendly. Music would have been nice, knowing other options. Only one activity, no director, no reminder for the one activity. Two church members who led singing of hymns and a short message

The activities are great, some areas could be cleaner (bistro), the grounds are nice as are the workers. The admin office is not good. Very disorganized. Don't know who is doing what or who you should call. They do not give you a list of names and contacts. This was especially bad when Mom transitioned to AL from IL. And, they don't prepare you for the move or keep you in the loop. The the billing isn't good. Ex: Companion services are a la carte. The bill will say $[removed]. It doesn't list each day the services was used. Just like meals. It costs x per meal insane they bulk bill. It's very hard to reconcile. They do not itemized costs.

Most of the staff give exemplary care and some others not so much; response time for requested help (emergency as in a fall) is poor. After a lengthy wait my mom was on the floor for hours and finally called 911; she sat on the bathroom floor for about half an hour one night. Excuse is always they are short staffed. The meals are good and staff in the dining room is helpful. There are not many activities. The value for cost is hard to say because I don't have another to compare to

My parents have some wonderful staff who truly care, unfortunately those few are the exception. They are grossly understaffed so perhaps if that wasn't the case, maybe some of the staff wouldn't be so exhausted and frustrated. The change in management about a year ago was a turn for the worse. The corporate billing has always been an issue as well. No one should do auto pay.

The staff are nice but they quit a lot. Very little activities for the tenets, food portions have decreased while the rent continues to increase, and has promised internet in every tenants room and still there is just hot spots shotty at best. Value for the buck is not here and make false promises