Brookdale

It took over 6 months for them to get billing correct, long story. Mom and [name removed] really like most of the staff. Especially [name removed], who is really helpful and caring. My mom is always happy when [name removed] is working. I do realize it is hard to get and keep good help these days. The nurses seem good also. And, they have met some nice people and made some friends.

For what we pay the food could improve. Food too salty.

The visual appeal of the sun area is good, but they need more frequent room checks. Based on the experience we have had so far, we are unsure we would recommend Brookdale Centre to other families at this time.

Services offered to settle in never provided Dinning and service in dining has declined from good to none. As in no meat or fresh fruit available at Sunday brunch where guest fees are $28. All in just 4 months, regardless of menu chats and such with management Property maintenance are cause for concern regarding health, Black debris falling from air vents in dining room. Air filter in apartment had to be chipped out. The health department shut the kitchen down last month. Housekeeping has been not provided more than provided. Towels and linens lost. Laundry machines, elevators, AC systems outages.

We recently moved my mother and father in law into the Assisted Living, which we were very happy with, it’s Lovely! We now moved my mother in law into their Memory Care area. So far we are not thrilled. It is getting better, but still is not meeting our expectations. In their defense, they seem to be working hard to change several issues. I would absolutely recommend the Assisted. Hopefully, we can soon leave a good review about their Memory care.

The staff are very friendly and will try to help whenever a request is made. Sadly the Corporation is raising rates so it is very very difficult to keep families members here and not moving them around constantly in the late years of life. The Galloway carpets need replaced, which is also on Corporate. The biggest thing is the cottages are not handicap accessible to the main building, which I would think is not legal, but again it has been brought up numerous times, but local staff hands are tied because Corporate does not allocate them enough money. Yet Corporate has no problem raising rent every year and it is usually by hundreds a month. The rates go up but there is no exercise pool, no holiday barbecues and if they have a cold trip you will have to come up with the money for that as well. Sadly, I would suggest looking right across the bridge in Corpus, where you will get more bang for your buck. As for my family we have all aged and are unable to move our loved one physically.

Ask questions! We discovered charges that were not discussed with us prior to our decision to come. Read contract thoroughly!! We were asked to provide supplies that should have been covered in the fee. I would recommend them with some reservations.

The first time Mom was at Brookdale, she seemed to really like it, although she fell the first night and was taken to the hospital for precaution. She was there two weeks, and they loved her. [name removed] was especially fond of her and called several times and even came over with Thanksgiving dinner for both of us! This last visit was short, and Mom just stayed in her room except for meals. My sister found her alone in the bathroom (a definite no-no), and she wasn't given all her meds even though I had a doctors order. They also set her up with a home nurse and physical therapist without notifying anyone in the family. Something about a sore on her back.

I love the inside. It's so bright and welcoming. I'd say the food is not as good as it used to be, but based on the experience we have had I would definitely recommend this community to other families.

Some of the employees at Brookdale were nice and pleasant and good at their jobs. Most of them, however, complained about their jobs or gave us attitude when my dad needed something. They were often seen just sitting around the lobby or dining room. His needs were met sometimes, other times he waited an hour for someone to come to his room when he called. I got my father out of there as fast as I could.

I would recommend that Brookdale of Novi look for another company to contract with for assisted living services and fire Balanced Home Care. They were rude and did not want to provide assisted living service. Many times they would charge for services that were not rendered. [name removed] does an excellent job as the director of the facility. She works with you and she's an advocate for the residences that live there. I would strongly suggest if someone is considering Brookdale and they need assisted-living services, they should contract with another service independently. [name removed] is the supervisor for the staff at Balanced Home Care. I witnessed first hand her interactions with my mom and she was very rude. She would call my mom a liar, and she would be very rude to her. If Your leadership acted this way, it's expected that the rest of the staff would too and that's what most of them did. I have provided feedback to Balanced Home Care to upper management about Tracy and the staff but nothing changed.

Be aware : I was never made aware or even knew what this was, but the highest level of care is Asst'd Living - A. I was constantly thinking they must be short-staffed., but no, they just never intended for there to be more staff than 3 in day for the big 3 story bldg. At night, was 1-2. They dot answer the phone; all messages go to a voice mail which I never knew them to respond to in the 7 yrs she was there. I can imagine bc there really is no TIME. To return calls w such little staff available. Also, they just keep adding more and more charges to your monthly bill w out discussing or explaining. By time we left she was bring charged 3 times as much money. She we running out of money. Now she is charged $[fee removed] less per month an ALL services are included. No gradual adding on extra charges for this and that. I would not recommend Brookdale Club Hill.

One of the few senior living centers in this area with a Medicaid contract. Long wait times in dinning room. Often not enough seating in dinning room. Food temperature and quality is poor.

Positives - it is a great location for us. The outside and the grounds are kept up well. The staff (mostly) is friendly, and the apartment/rooms are the best part. Negatives - High turnover in staff, they are short-staffed. My Mom doesn't like the food, and the time answering calls is lengthy (could wait awhile certain times of day).

I feel confident with my aunt living there.

Management staff at Brookdale is very helpful and understanding of family dynamics. The nurses and cleaning staff are nice too. My Grandmother didn’t really care for the food most of the time during her stay. I think she would have been a bit more satisfied if bread and butter would have been available at dinner. I’m not sure if bread was typically available at dinner and she wasn’t aware, but thought I’d share. Also may be a good idea to poll the residents regarding their preferred food ethnicities. Also the placement of the mini fridge under the countertop is not ideal for those residents with mobility issues.

Staff was really friendly except for I think her name was [name name] the female activity director. Her room was not that clean. The staff were super nice though.

We had several things taken from my mom's room. They were not giving us information when they would take my mother to the Dr. it became a "nickel and dime" us to death with no end in site- professional leaches that suck the families dry. Not a fan of Brookdale and I would never recommend it to friends or family only to my enemies friends and family.

Learn the names of as many staff as you can and visit often to know what is really going on. They need to hire a better chef and have at least two good choices. Sometimes not enough staff to go get wheelchair residents and hardly any activities in the afternoon. Lots of empty rooms. Only started to get more residents when I decided to move my mom.

They had some very caring people, but often there were not enough people to provide complete care for everyone--a staffing issue, not individual competence or dedication. They could improve by providing residents with regular activities to socialize in the evening with supervision and support would be helpful. Often, I felt like residents were restless in the evening and had energy that could have been channeled productively instead of through wandering through the halls.