Brookdale

The staff is friendly, the place is immaculate, but be sure they evaluate your loved one completely and accurately. My mother was there for about 7 weeks when I was told that she needed dementia care, and she would have to move to another facility. I feel if she had been evaluated fully and correctly, I wouldn't have had to put her through the trauma of a second move. I wish she had been able to stay there, as she was starting to find friends there. But her night terrors were frequent, loud, and unpredictable, and that's mostly why she had to move.

Staff is friendly enough at first but the more you request of them the less virtual they are. Also if your loved ones can't tell you what is going on it is very very hard to know. I had to install a camera after the theft of very expensive diamond earrings. I know I should never have left them but Mom always wanted to wear them.

Activity Director does not provide varied and stimulating activities for 65 and younger who are cognitively intact. Activities repetitive and low level. Administrative Director stays in office and is not responsive to change. Frequent response "we are working on it"; "what do you want us to do"; or "that is corporate policy". Wellness Coordinator is a bully, protective of poorly trained and poorly paid RAs. Inconsistent in enforcement of policies. Weird policies re medication protocols. High turnover. Poor knowledge and Poor use of HIPPA

The layout of the building is excellent. Senior staff is outstanding. Once you get there you realize the day-to-day workers can leave a lot to be desired, the meals are not what is promised, and there is a pervasive attitude problem.

Facility is lovely.The care is fair. The reception and the administration is a -5 They just don't care and lack of help is an understatement. My mother missed meals since no one was working on the weekend to wheel her to the dining room. I would call the office and ask about a bill and no one would call me for days and days. Bad run organization.

The food was not good, they were very small portions. When sick, they would not help call the ambulance. They rates raised to point we had to find something else!

Food quality and better nutrition (less candy bars...or none because sugar increases issues in dementia/alz. patients), encouragement for residents to walk/exercise to stay healthy, staff according to number of residents, calling the main family contact to inform of status, more outdoor time for residents to get fresh air, allowing family to spend the night to have more time together as their parent is literally dying. Charge realistically according to needs and services provided and income of the resident. Maintain the building.

We had a mix of positive and negative experiences at Brookdale. On the positive side, they accepted my mother even though it became clear they weren’t fully equipped to handle her situation. Most of the staff made an effort to care for her, with a few exceptions. The main issue was the direction of her care. Hospice recommended more pain management, but [name removed] was strongly opposed. My mother would moan, scream, and become uncontrollable when touched. The staff attributed this to psychological issues, but we ultimately had to intervene to manage her pain. Although they never cleaned the room, they did provide a certain level of care, which was challenging for them even with the extra care package we paid for. We’re grateful they didn’t ask us to remove my mother from the facility, but we feel the care prolonged her suffering rather than providing maximum comfort in her final days

I think it might not have been the right type of place for my mom. She probably needed a skilled nursing facility. She went downhill pretty quickly. I don't think the staff knew how to handle that 24/7 care. But did the best they could being understaffed.

I am not the resident, I am family member of resident. Her living space is not routinely cleaned on a weekly basis. She finds the meals pretty bland and not very appetizing. Staff have been very helpful when we ask for assistance or information.

My mother spent two weeks at Brookdale of Troy in a respite room after a bad fall. The staff was excellent, working with me on very short notice to find a room for her. The care staff was attentive and compassionate. Unfortunate, my mother did not enjoy the food at all and wouldn't go back for primarily that reason.

After moving him to [facility removed]. I get updates on meds, Dr visits. I never received phone calls from Brookdale only if he fell, had to go to hospital and payments. I never received calls on medical results from Drs or a Dr name that was treating him. We paid over 50 thousand to them. After moving him I noticed a big difference in treatment and what was actually being done. I would not recommend Brookdale to anyone. [facility removed] keeps family updated on a regular basis.

Now that the cleanliness has been addressed it is improving. but improving now that it's been addressed. Compared to other places, I guess the value is good. All of these places are insanely expensive, and none seem to be worth the amount required. I would like to point out that they have a new director and I believe they are having some growing pains. I am hopeful it only goes up from here.

The administration just changed over. It was horrible before. The staff that deals with the residents on a day to day basis is very good and kind. The food is very institutional tasting. I am there weekly volunteering to do crafts so I see a lot. The residents are generally pretty content.

Brookdale Northampton is a beautiful facility. My answers are based on the Memory Care Unit. The Memory Care Unit is a lot different from the rest of the facility. It smells and it is not clean. We have moved my Mother to a different facility after she fell at Brookdale and broke her hip. The staff at Brookdale changed my mother's medications twice without consulting either me or my siblings. Also, I couldn't answer regarding the food because we were encouraged not to come during meals. The staff was allowing my mother to sleep through breakfast AND lunch. She lost 30 pounds in the 3-4 months she was there. She could have used our help eating her meals. My overall opinion is that it is a beautiful facility, but don't go there for the Memory Care Unit. It is a dump compared to the rest of the building.

I'm disappointed in the lack of leadership there. Other areas for improvement: Timely attention to maintaining the building. Call buttons/bracelets/necklaces not working or not noticed when residents use them. Washing machines constantly broken, laundry getting lost, no one to drive the busses, bland food.

I would say all in all it's not a bad place. But like everywhere else they are experiencing employees shortages, which makes care not as I would have expected. In the very beginning, I would've recommended it but now we have had several issues, but most of it is due to employees shortages. At this present time, I don't think I would recommend them.

Overall there are some improvements that can be made. The food is VERY small portions. Does not taste that good. And if someone wants to order something not on the menu (that they told us is possible when we visited the first time) they are told they cannot. And if someone wants seconds of something they are told no. The food issue is feedback I have had from MANY residents there. If the food was a lot better it would greatly offset the burden of the cost. We pay a lot of $$ for the crappy food. My loved one has lost almost 15 lbs since they have been there. Our loved one is already too thin and cannot afford to keep losing. On the good side, our loved one has made a lot of friends and is doing much better overall by being there aside from the weight loss.

This what [name removed] told me. One of the aides yelled at him alot. Then one of the aides when bringing him back from a meal would only push him into the doorway and he had to make his way into the apt on his own in his wheelchair. I don't believe asst living was the best decision for [name removed] as he declined about 50% in the month he was there.

Brookdale recently made Medline the adult diaper/pull-up only they put on residents unless you order your own outside of them. Medline products now make the residents smell like urine which is awful. Overall, thankful this facility is in Statesville because there is no other choice in the immediate area comparable to them.