Brookdale

Overall a nice place and staff, but more money needs to be put into updating/maintaining appliances/apartments than decorating or experiences that are nice but unnecessary. General staff are great, admin not always available. Broken laundry machines for months, cleaning crew pressuring residents for good reports/nomination for rewards, AC unit not working properly most of summer, shower not really "walk-in" and poor water pressure. Otherwise good/ very responsive desk staff, good food service staff, and quick, courteous maintenance staff. Very salty, chicken often overcooked, would like more "basic/classic" options (less "fancy" items), "to go" option is nice but often incorrect items sent, Brookdale should have a much more updated, efficient system for tracking meals each month (like a swipe card in real time) - current system takes too long to process and can cause residents to lose track of meals used (setting them up for extra charges) - otherwise content with food and very happy with food service staff. Often cancelled and some cost extra money - transportation staff is great but not always available- everyone should be able to make shopping trips, but some are left off the list (should make multiple trips or hire more staff to accommodate - some residents count on these once/week trips). Again, overall a very nice place and my mom loves living there- that said, we were shocked when she received her first very significant monthly fee/rent increase less than six months into her residency- this is a very expensive community, so increasing the fee/rent annually does not seem appropriate even considering cost of living changes- increases should be based on individual situations (number of years of residence, financial situation, etc.) Let me reiterate- with all of the horrible places out there for senior care, Brookdale is great. I just wanted to document areas for possible growth. My mom likes it there very much, but I'm just disappointed by some issues that regularly pop up considering the cost. Mom is literally investing everything she has to live there, and she regularly stresses about having enough to stay for the long term. Her financial advisor believes she's created a long term plan, but there's stress about the unknown of future increases. I'd just like to see her be able to actually relax and enjoy her years. She loves it, so that's why she worries.

Biggest problem is the food, it's horrible. Blamed on corporate - "this is what we get to cook, this is how we have to fix it." Some outside doors are extremely heavy to open, some open automatically. Outside lighting to bad at nighttime.

The overall experience has been pleasant. The community always looked clean but occasional smelled of bowel. The staff were friendly and loved mom, making her feel as comfortable as they could. Most med Tech's very nice and helpful. Mom loved the food. Mom never participated, but they always had something going on. Too expensive for level of care and quality of care. After mom was admitted we found out there was an extra charge for any additional help needed such as dressing and bathing help with everyday living which is what the [fee removed] per month should have covered. I can tell you more if you would like to have a call.

The activities have an NA because our loved one doesn't go to any of them. They 100% need more staffing. They are a good place for care. So far I don't have complaints. Based on the experience we have had so far, we would recommend this community to other families

A lot of things were promised they would do when we made the decision to move my Mom there, but they never followed up. Had to keep making calls and it fell on deaf ears. It rook a year to have the ceiling in her room fixed. Unacceptable! There has been a problem with the meals and again you call and get no where. Short staffed also.

I would recommend. Its the best for dementia.

I think Brookdale turned out not to be the best fit for my Mom because after her fall, she needed more medical attention than they were prepared to give.

If a friend asked about our experience I would say at first it was exceptional but after several turnovers in staff everything seems to be going downhill. I will not complain about the staff that assists in the caregiving because they are phenomenal though most are new (only two staff members remain from when our loved one first moved in). The caregiving staff do care very much and are doing the best they can considering the situation. The management part has gone through various changes and we are hoping that the new team can turn things around. However, we plan on looking at other places to see if they are better for our loved one.

If the resident has dementia or a progressive illness that would require a higher level of support in the future, Brookdale is not equipped for this. The resident needs to be fairly independent with minimal needs for assistance. I had to move my father within a year due to them unable to meet his growing needs. They told me that they could support him fully as long as he was not a flight risk. That is not true.

The former resident's name was on my husband's door to his room. They should have changed that despite their waiting for a new door plaque to arrive. They let me visit after 15 days , still wrong name! He was not adjusting, and I removed him and got private care for him at home!

The staff was friendly and would treat the residents like people. I have heard of some bad stories from other homes. Brookdale kept my dad safe, and he seemed happy. They made sure my father was fed and even gave him extra if he wanted. Brookdale had mostly residents that are lower functioning. They would include the higher functioning residents in the activities for the assisted living residents. Lots of times I would visit on the weekend and there would be no activities, just everyone watching TV. For the small amount of activities and the fact they hardly ever went outside, it was the most expensive place I've found.

It is pleasant enough, most residents seemed happy enough. The staff was kind and took an interest in mom. The room itself was poorly maintained. Flimsy door frame and the floor in bathroom was crumbling up near the wall. Counter surfaces, were never dusted or cleaned. They tried, but they were just always so short staffed!

The staff at this facility are very kind and easy to talk with. They are kind and caring with the residents and show genuine concern for them. With that said, there are ongoing issues with communication regarding simple requests (such as meds in applesauce) and more importantly safety concerns (such as assistance with transfers and use of call system). Residents must have consistent ways to obtain help in a timely manner. Critical thinking must be used to prevent falls and other potential injury. Cleanliness and upkeep of the facility needs attention, with painting, wall and floor care. Things must be done well, not merely checked off as completed. The dining area should be less of a focus after meals, as priority seems to be cleaning that area versus monitoring residents. These such things would make Brookdale Asheboro not simply good for memory care, but great.

My loved one was previously a resident at Brookdale Central Paradise Valley and the overall experience was okay. Overall, Brookdale was fair to middling and I probably would not recommend the facility to others.

I would not recommend for the level of care my mother needed. They were not able to provide the care she needed. She was not mobile, not really mindful and incontinent. She was covered in stool several times I was there and did not respond to my attempt at the call light. For those that were mobile and in there right mind, I assume the experience was different.

The finance and billing is horrific but the Wellness Director is awesome. The Sales Manager is awesome and I truly like the place, however it is just to expensive. Based on the experience I have had so far, I would recommend this community to other families.

I believe those working under Management had good intentions. However they always seemed to be short staffed with a high turnover in all departments. It was difficult to obtain and get maintenance/custodial assistance due to short staff and unknowledgeable workers. We had a toilet that had to be flushed pulling a chain in the tank for over a month. The fireplace in our room didn't work (also reported by other residents in their rooms). We were told they were waiting on a part which never arrived. Getting food delivered to the room would result in wait times exceeding 2 hours past meal times and periodically wouldn't arrive at all. They had some well intentioned staff and I wouldn't want to poke fingers. We no longer reside there as the rates were increasing and we didn't feel it was in our best interests.

I would say that it all boils down to the nursing staff in any of these shamefully exorbitant expensive communities! The nursing staff needs to receive the pay and recognition they deserve for taking care of loved ones. So we need to contact our state legislators to make that happen. All facilities should have both a functioning resident & family councils to dialogue with management to improve conditions.

Staff are all very nice Staff will call if any issues with resident Facility is clean If you have United Healthcare they have insight NP providers Would like staff to provide a little more personal hygiene such as cleaning and cutting fingernails

My sister who is in Brookdale doesn't really like the food they serve. She does like the care givers. They accept ALTCS, which after my sister spent her money, she was going to need help from the state. The location was good also.