Brookdale

Not what was promised. Staff are efficient.

Our experience was unique as we blindly moved our loved one from NV to OR. They were most helpful at obtaining the right resources to make the move possible. They are a fairly new administration staff, so naturally there are some areas they can improve: organization, communication, etc. I hold a management position, so it comes naturally for me to ask the questions needed to know how to navigate the care for our loved one. Other people might struggle with getting a transparent understanding of the situation. Our loved one consistently complains about the food. We have not eaten there with them yet to know for ourselves. They also have dementia and naturally complain about life. The move in process was extremely informal. It would have been nice to have scheduled a precise window for a meeting; especially, since we never toured the place. The resident was given a tour, but not her family. With dementia, we have to know as much as her to assist. We also weren't introduced to the administration staff and care givers. I felt comfortable enough introducing myself to friendly faces to get familiar with them. Housekeeping seems to be good. Now that I have made a point to ask when it was and have a sign on our loved one's door so she can have a reminder of when it is; the same for laundry. It took 3-weeks for me to have to ask when it was so she could know. Once again, unorganized and NOT informative. The facility was tacking on services that weren't agreed upon or discussed with the family. We gave our loved one the dignity to sign the paperwork as a tenant with us being POA. The facility knows she has dementia, so it would have felt more trusting if they were initially communicating with us. They have dropped some services and took half off other services. Would I recommend, not sure at this point. We are happy to keep her there for the moment but honestly, we have one foot in and one out so to speak.

They need a new ED. But overall it's ok. It was close to my house, within my budget and I could eat in the dining room with my loved one.

Chef [name removed] had an excellent Christmas dinner. Always very nice and makes a great meal.

My biggest concerns were move in process. I don't think there was enough time spent with the residents or family members. Also not always clear who I should call. The people attending to residents in memory care do seem to really care about residents. Based off of our experience, I would recommend Brookdale Midlothian to others looking.

There is no outdoors place where residents can go. Do not have a barber that comes in to give hair cuts. (Not free hair cuts but those we could pay for) I don't know anything about the activities as I am not in Albuquerque. I picked this community over others because I knew my loved one would only be there a month two at the most. It was convient at the time I was looking and it is hard to make decisions over long distance. The ones I delt with were very friendly and helpful. I did not like the idea that my cousin got out of the facility after only being in 2 days and when I called to let yall know he was out no one at the facility knew about it so no I dont guess I would recommend Brookdale to anyone based on my experience.s

Staffing was always an issue. Long waits to get assistance. Weekends especially. Often staffed by temps who were not fully capable. Some full time staff were wonderful, but that was not the norm. Sometime showers skipped due to lack of help. Not designed for wheel chair residents. High counters and refrigerator. Curbs in showers. Could not pull up to the sink. Public areas were well maintained, but my mother's room was not cleaned regularly.

We were there in independent living for only about a week, we were then going to transition to assisted living the following Monday due to dad's declining condition. I got a call from our hospice case worker that Dad was no longer at the facility and did not know where he was at, she asked me and I did not know either. She ran it down and found out his niece checked him out and took him to her home in Washington. I was his power of attorney for medical decisions etc. and was not informed. On Monday they told me that he said he wanted to leave with her. However, earlier in the week they said that they tested him and his decision making was compromised and he was not able to make independent decisions. It was a confusing experience for sure.

As a resident, I am pleased with the activities that are available and the opportunities to socialize with people. I am uncomfortable with the available of certified med staff.

My loved one required a very high-level of care as he could not walk on his own. When we first got there, they did not have the call necklaces available. Also, when we did call for assistance, it typically took 20 to 30 minutes to get someone to show up. They are very understaffed with a lot of turnover, which leads me to believe there's a problem with management. Although after their evaluation they promised they could care for my loved one, we were only there for about three months, because they obviously could not.

I was sad to hear of the 10% + price increase...considering the lack of staff at the night shift...[ & a few other lesser problems]...laundry et al....The price increase is justified How? :O{{{ I know that many facilities do not rate this high....ButYou leave much to be desired....at this new rate!

A very nice community...have many great qualities and some faults but I would recommend it.I picked it due to the nice room she got .price was best of the ones I saw..and people seemed happy.

The care staff is overworked due to short staffing, but overall the staff is very friendly- from the front desk to maintenance. The housekeeping is not great and laundry isn't always done on time or consistently. The food is okay and so are the activities, though they could be more frequent.

They are very limited in terms of the transportation they offer, and the types of outings for the residence. The facilities are underwhelming but nice enough. Limited activities. For the cost, I would expect a bit more in that regard.

I am currently a resident at Brookdale Scotts Valley. I would recommend this facility for Assisted Living, it's been pretty good for me here.

Would recommend this facility to others. And hope some of the new staff adhere to the rules of the facility and family members. Most staff members are kind and friendly and they are always attentive. Some still need a little work but I think/hope that they are willing to learn. Overall I’m happy with the care.

The staff are very personable and helpful. However the maintenance on the 4th floor, the Alzheimer's/Dementia floor is horrible. Whenever I visit my loved one, I bring a bucket and cleaning products to clean the bathroom and room. They currently have a rodent problem. While one of my sisters was visiting, she saw a mouse run across my loved ones room twice. We reported the issue to management. The family is really disappointed with Brookdale.

My Mother's room has a nice view. But the adjoining room has a tv that frequently [name removed] from 5am , all day. My mom doesn't like to complain and has so only twice and the sound lessened. The staff is great. Maybe understaffed. My Mom is Gluten intolerant. When they have food with gluten, they will not provide a gluten free substitute. That is her big complaint. And 8 o'clock breakfast ,not flexible, too early for Mom.

I feel that we are really out of the loop with her care. There is definite room for improvement at this community.

If my loved one's finances weren't so limited, she would not be at this facility. She's not getting the care that she should be getting. Lack of attention. There are long periods of no staff checking resident rooms or even in the hallways. The staff is normally good at returning calls/messages in a timely manner. The marketing person whom we met with initially is no longer here. Offers/promises were made outside of policy and administration is now having to address them as family members come forward.