Brookdale

The friendliness of the staff varied from a 0 rating to a 5. Management was a 0 especially when we raised concern's about their quality of care. The meals received a 2 overall rating because the management was having to do the cooking due to the staffing shortages. All in all a VERY bad living/care experience for our loved one. It made as happy when Hospice moved our loved one out to a group home.

It has been comfortable, more space in the room then what I was expecting. The staff overall have been pleasant. Being able to have my dog here has been a treat. The in-house therapy has been wonderful.

Our family had an in person tour with Brookdale Muirfield and it was a nice tour experience but by the feeling we got, we knew it was not the place for our loved one. I believe at this community we had to provide our own furniture and they had 2 floors.

My loved one is currently a resident at Brookdale Emerson. Communication with the family could improve. Especially for family members who call and do not receive phone calls back timely. Many follow up calls are needed. Also, on my loved one's first day there was no official meet and greet and 'welcome.' That makes a huge difference. We had to find someone to take our loved one to her room and had to ask for the key. We needed more of a warm welcome. I would recommend this facility to family and friends due to it being more affordable than other locations.

My loved one is currently a resident at Brookdale Walla Walla. Overall, our experience at this facility has been okay. The facility is located in a woodsy setting that is quiet and pleasant. However, I feel like so much more could be done to improve the experience for the residents and their families. Sometimes housekeeping of the rooms is forgotten or overlooked, but it seems to be improving a bit with reminders. Overall, the staff is very caring, but training in some areas still seems to be in progress. Several keep saying that they are new or are being trained, lots of excuses. The quality of care sometimes seems inconsistent, also. But it seems to be better with reminders. The food is okay. There seem to be fewer food options available compared to a couple of months ago and the portions are smaller. The activities have improved, they were almost non existent until recently. This facility does not have their own transportation, they share with a neighboring Brookdale facility. This has caused everyone difficulty with transportation. Lastly, the value. I see the value, however dealing with the inconsistencies, lack of communication and not knowing what is or isn't happening is very stressful.

Overall experience would be higher if this facility could have gotten the billings right. My sister was admitted on May 23rd and we just got the billings agreed upon a few days ago. It also took them too long to assess her care plan and I had to call them to get care costs reduced because she was no longer receiving assistance getting dressed nor escort service to and from the dining room. With respect to cleanliness, the facility is nice and clean but had trouble with housekeeping in her room. Family members have vacuumed a few times and her sheets were never changed. The first time was a month and second time was two weeks. It should be done weekly. We had a rough start but I'm hoping we turned the corner and past mistakes have been rectified. I love the staff!

I would not recommend. They have been short staffed for the last 15 months but still continue to admit people that beyond their capabilities to care for. As long as the money is coming in they keep residents that need to transition to skilled care. My loved one was not getting his meds on time and ended up in the hospital several times with fluid overload. Myloved one does not have any cognitive issues so he knew when he was late getting meds.

It was alright. They were the only location that could handle the severity of my father's Alzheimer's, but the stress still wore down the staff. We hired multiple additional people to come to Brookdale daily and look after him one on one because he was just more than the staff could handle.

We toured with Brookdale Desert Ridge and it was a nice place, but what they offered was not as much as [facility name removed].

They seem to have an issue holding on to a Medical Director. I understand that it's a lot of work and requires some management experience, which a lot of LPN's don't have. It's possible they need to consider hiring a BSN or an RN. The housekeeping is good. We just moved my mom to Memory Care and she is doing well. The food is okay to me. Some days better than others. My mom is spoiled by going out to eat. Keeping staff is challenging at times and I get that. The tenured staff that they do have is wonderful. They love and care for my mom and that's what matters. They keep me informed of any concerns. I would recommend this facility to other families.

Infrastructure, scheduling, maintenance, rooms and apartments are in relatively good condition with upgrades conducted fairly often. Over the last 2 years staffing challenges has resulted in periodic shortages of cleaning staff, inconsistent meal quality and community shuttle downtime. These staff shortages/turnover move ratings from 4 to 3. It is not the shiniest of communities, but a solid option.

We rated the care services a 3 only because her medical care is not well communicated. When requesting for her to see the Doctor for an issue I never get a follow up from the appointment and I don't even know if she has been seen or when. Day to day I believe her care is good.

Based on the experience we have had so far with Brookdale Oakwood, we can say we do wish they had more activities on the 3rd floor...however I do love the kindness they show to those residents.

They are extremely short staffed and so they do not provide near the services that we are paying for. My loved one says the food is terrible and not what is advertised. It could have to do with the staff situation. I would not recommend them at this moment, my loved one has been there for 2 months and has had no shower assistance yet. She takes them herself and hopes she doesn't fall.

We picked this community, because of the location, and it was close to family. It was just ok. Staff seemed to turn over often. I would recommend to others, but It would depend on their situation.

We picked this community, originally because of the caring staff, nursing care and acceptance of smokers. Everything seemed great but didn't know there was a new ED in the facility. Huge staff turnover, horrible food, staffing shortages, no response to inbound calls or messages and no care for my mom. Very sad how quickly this facility fell. I would not recommend it to anyone unless they have fixed the problems.

Our family had an in person tour with Brookdale College Parkway and the community just seemed dark as in lack of exterior light in common areas.

Base on our families experience with Brookdale Desert Ridge the staff members are friendly, but there are some areas that need improvement - such as organization, communication and overall staffing.

There are some good things and some bad things about Brookdale. It is not getting better. The facility looks good and is clean, but the choices of what food we get are not great and there is never enough of staff to take care of everyone. Residents are constantly needing help and complaining all the time. I have been very unhappy and have gained 20 pounds because the food is not that great. All will agree.