Brookdale

They looked good all dressed up!! Since Covid, they can't keep staff, the ones they do hire are not experienced and the services they offer are not followed through with. We are constantly saddened by the care. I'm told this is happening everywhere. I think they are doing their best under circumstances. We have recommended the facility to an acquaintance.

My loved one was previously a resident at Brookdale The Heights for several months and it was not a good fit for him. Suggestions for improvement: better communication and clear lines of the chain of command would help. I would not recommend this facility to others.

I toured with Brookdale North Austin and it was a nice place but when walking around I noticed that there were not very many active residents. It was just not the right fit for my loved one.

Obviously, the pandemic impacted your entire industry. The constant turnover has been a huge problem. The rate increases every year and the services decline every year. Most of the staff is helpful, but management tends to give “lip service” and that is annoying.

When it comes to the cleanliness we have always had issues with his bedroom floor being wet/dirty from the window that needed replaced. The staff and everyone seemed nice, however they seemed understaffed and overworked. Never ate there. He didn't complain, but that's not uncommon for him. For the activities, they seemed to have options. After 11 months, we started shopping around and discovered we were being charged significantly more, for overall less service, than other facilities. We moved [name removed] to a different facility.

I gave the staff a rating of 3 because while most seemed experienced, it was clear that many were working multiple shifts and very fatigued. Also weekend staff were not able to provide the medication support that weekly staff had established, and Mom had a few difficult weekends. Overall the residents and staff were kind and pleasant. The cost was about double what we expected, but we knew that Mom didn't have much more time with us.

The place is very clean, and my mom has a nice room. Activities director quit, so there's no one in charge and no real activities. Management never told us about her leaving. Serious lack of communication. Disappointed!

There is always 1 or 2 that are not very friendly. When it comes to the care services sometimes the quality of care will slip through the cracks. For the value for cost it is overpriced. For the price, patients should be treated like kings and queens, not reliable/efficient in care and a few areas-food for one. Management is the key. A change of management has improved the facility's care.

Since our overall experience was not good, I would say to others looking to make sure and ask lots of questions about the day to day routine. Meet the doctor(s) taking care of your loved one. So, you can ask questions about care/medication to ensure medication is being given correctly. Based off of our experience, I would not personally recommend Brookdale Oakwell.

I toured with Brookdale Trillium Crossing and they had a very long wait list. I also think that their business practices were shady.

Seems once your signed on, they don't communicate well. Maybe would recommend, with those cautions. Great staff, clean and nicely maintained, but not very organized regarding, communication and finance. We picked this community, because of the location, and availability. We were suddenly in need of placing them both in a place for health and safety issues.

My mother was a resident at Brookdale Southside. We had an extremely difficult transition in, they were short staffed so my mother was always waiting for help. There was no one to show her the ropes, so she felt very isolated. She ended up back in the hospital 3 weeks later because she got bedsores. She will not be returning. Until they get it together, I would not recommend this facility. Though of the few staff there, most of them were really good.

My family and loved one didn't have the best experience here. The community was clean when we would visit. The residents in the Assisted Living unit are not monitored well. The residents can skip meals for days without the staff noticing. Also, the staff wouldn't observe the residents taking their medications. We would recommend you ask lots of questions to make sure all your questions get answered.

My family and loved one have had an average experience with Brookdale Troutdale. We have found the community not to be very helpful. Especially with the admitting process, or how to navigate the insurance process. The insurance process took several months, and the insurance application is very complicated. Now as of today we are 26 thousand in the hole because of the not knowing how to navigate the insurance and the bad info we got from Brookdale.

Make sure that they understand what to expect when couples live together, considered "Independent" and what happens in case of an emergency. Just be cause there is "a pull chord" in the room doesn't mean staff will help. Everyday staff fantastic! The admin ok. Made promises not kept. When had an emergency did not check in. It took over a week !! That's when out of town family came to see what was going on!

My loved one was a resident at Brookdale Hockessin and overall our experience was fair or less than. The cleanliness was great. The friendliness was poor. The quality of care and the staff were terrible. There is a desperate need for more staffing at this facility. There is also a great need for better communication with the families. I would not recommend this facility to family and friends.

The staff are friendly, but they need more staffing. The wait time on calling for aids ranges from 20 to 45 minutes . Tray service for residents takes a long time resulting in food arriving cold. They need a better selection for food. Not all residents want Chinese food choices more than once a week. After the new year the cost for staying there rose $[removed] for the room. And personal care rose as well. Expect to pay from $[removed] a month to $[removed] per month depending on the level of care they assign. They need better pharmaceutical suppliers, the price for medications seems a bit high.

Family members need to advocate and watch care closely. Call light time lax, caregivers will come in and turn pendant off then leave & not return. Constantly short-handed with caregivers especially on weekends. High turnover rate. Lax on responding from Administrator and nursing staff. Promise a beauty shop & it has not been opened since parent moved in over a year ago. Raised rent and care services this last year [removed]%. Food is just OK, meat tough & veggies not cooked well & fruit not ripe. Overall rating 3-average if you oversee your loved ones care.

Brookdale Brea has some great caregivers, but unfortunately the management is poor. They do not reveal that each service is an extra charge. For examples, showers cost $[removed] each time etc. There was a lack of transparency on that part. I will say, the rooms are very nice. Overall I would still recommend this facility to others looking.

My dad is a resident at Brookdale Madison West. The facility is clean. The staff are present and helpful. The facility appearance is inviting. I think that the staff could do a better job of letting me know how things are going with my dad. I also wish that they would take the residents outside more. Also, they need to offer some outings, maybe monthly. But overall, things have been pretty good at this facility.