Brookdale

Our experience with Brookdale East was a mixed experience. When it comes to the activities they only thing they had going on that my husband ever saw, was the residents being parked in the living room in front of the TV watching whatever crime shoe was on at loud volume. Our loved one has not been back since last April. Had to move her to a nursing home She ended up getting COVID19 AND falling and breaking her hip at the same time. The fracture was only identified because she had an appointment with her PCP who took one look at how much help she needed with walking and sent her for an x-ray.

My mother in law moved in here early this year. She is NOT an easy woman to please but I think she would have been happy here with time. Unfortunately, every time she signed up for an activity, it would be canceled for lack of staff. Her cable TV and internet were not working. When we tried to help, we were told it was a problem with the facility. Brookdale provided no help so she felt very cut off with no communication to the outside world. According to her, [name removed] was just too busy dealing with multiple facilities to help a new move-in. She had other complaints. The food really was awful, based on when we dined with her, but the lack of follow through was the main reason she left.

We have a loved one that has been there a few years. The Good: The caregivers work hard, and always are friendly and kind. They are respectful and helpful. The meals and variety, is amazing quality. In the few times we have eaten there. Its been a great experience. The Activities, They go on bus rides as well as other events. There is live music, games, and dancing. Overall the caregivers are doing the activities, as well as care. So the fact they find time to do this, shows how hard the caregivers work. The Medical staff: They have a Nurse on duty I am told and medical technicians. From what I see they are well organized. The Bad: This last winter, was pretty bad. If you call there, plan on calling back. The facility is nice, and clean inside. But the outside has a dead lawn, weeds everywhere. Dead bushes in areas. The esthetics outside are not inviting. You pull up to visit, and weeds everywhere. The other day a 2ft weed where we parked. Going for walks is not pleasant.

It's more like a nursing home than assisted living. Most of the residents are not capable of caring for themselves at all. My Mom was unhappy with having to here because of this fact. She had to walk past their wheel chairs that were pushed into the halls by the staff to care for them. The halls always smelled of urine. I would not recommend to anyone that is looking for a community of peers who want to garden, go on outings, etc.

Food and food service was beyond terrible, an embarrassment. Feedback on the food/dining was taken and acknowledged but never adjusted. Rooms were not cleaned as frequently as promised. Staff was very friendly and attentive, just not great with follow through on the above items. We liked the a la carte level of care services that Brookdale had instead of one lumped in cost. It served it purpose for our family short term but I would have moved her elsewhere had this intended to be a permanent residence.

We picked this community, mainly because of the cost. Good communication, friendly staff, not luxurious but clean. I would recommend the community.

We toured with Brookdale Meadowmont and the facility to us felt very small. We also did not love all of the on-going construction that was going on outside at the time. These were the main reasons we did not choose this facility.

Our family had an in person tour with Brookdale Port Charlotte and the tour experience was okay. It was not updated, not clean, and a nasty experience in the restroom. It was just not a nice clean place.

We are happy with the services offered at Brookdale. They recently have gone through a lot of turnover. We are hoping this is a positive thing. Mom was promised an Ambassador and we still haven't received one. This made her transition quite difficult. She has complained the most about the quality of food and the dining experience.

We toured Brookdale Montclair Poulsbo and it was a great tour. The staff were fantastic. However, the common grounds seemed dated. We decided to continue our search.

The only reason we gave the overall score a 3 is because the onboarding process and the continued payment issues. Other than that, the staff really cares about the residents who they care for and it shows in how the residents respond and live day to day.

I would recommend Brookdale Mirage Inn to others. My only criticism is in regard to medication management communication, which has been a challenge at times. Otherwise, I believe this to be one of the better facilities in the Coachella Valley.

My mom is a resident at Brookdale River Valley Tualatin. They do not clean the rooms very often. And when they do, it's not really clean. They often do not know when my mom is there or not. I would tell people to NOT take their family there. If we could move my mom, we probably would. But we can't deal with that right now.

Staff is great, my family member doesn't complain about the food so think it's good, I think the location is beautiful but in my opinion the accommodations are only fair to good, especially compared to the cost.

My loved one was a resident at Brookdale Northwest Hills before we moved her to a different facility. All they had at this facility was a semi-private area. The experience was very bad. The nursing staff was very good, but sharing space was rough on my loved one. This facility is also way overpriced with less amenities than many others.

The people who work here are very nice and most are good with the elderly. The facilities themselves are old and have many things wrong with them.

Our family had an in person tour with Brookdale Sunwest community and the tour experience was just alright, we found the staff members we met with to not be that friendly at all.

It was not a very good experience. They can improve with Employee turnover. I would not recommend to others. They were gungho to get my loved one into the facility,and once they were in, it seemed like things changed.

They need help with the cleanliness. It's not worth the money. They could make sure that the food comes out hot, and the variety that they present when you first come in, does not exist. The food is always cold. They need more fresh veggies, and more balanced options. They can be more interactive, after moving in. My loved one needed extra care, and it was challenging getting additional care that was needed.

Our family had an in person tour with Brookdale Lake Ridge and we liked the person who took us on the tour, but the facility was older and did not seem as bright and cherry as [community name removed].