Brookdale

We picked this community, because it's smaller, and the location. They need to improve, on following-up on special services, and taking care room/laundry. The new staff could use more training. They have some fabulous people. I would recommend to other families.

I'd say for the most part lovely, caring people work there, they are short staffed like every other place but it's a nice caring place. My loved one was stolen from during the time here, which certainly clouds my feelings about the place.

We have been having trouble with the billing and they keep telling me they are working on it. I keep getting bizarre bills and late fees when it has been paid in full. They are saying it is all corporate, it is still not resolved and she has been in here a few months. It has been very frustrating.

Brookdale was not new and a little shabby, on a main roadway, a little less clean and the same monthly cost as brand new [facility name removed]. The assigned person did not show up so another had to give the tour and she didn't know answer to several questions including pricing. Another CON was the activities room looked like a kindergarten with markers, colored paper, uncomfortable chairs not really for seniors with mobility issues.

I toured this facility and the tour itself was fine. The cleanliness and friendliness were both okay. The feel is just kind of different here, the best way I could describe it is very 'formal.' Which could be good, if that's what you're looking for.

The main issue that I observed is staffing issues that are affecting all nursing home assisted living facilities. The staff was attentive, but had quite a load due to staffing issues.

The overall experience has not been the best, we would say it has just be okay. The direct staff, for the most part, has been lovely, kind, friendly, and really do try their best to be attentive to our loved ones needs. The common areas throughout the community are clean, but the housekeeping in our loved ones room needs improvement. We are paying for house keeping services and personal care services that are not being met. Our loved ones sheets are supposed to be changed once a week and that is not happening. We are paying for our loved one to have two showers a week and that is not happening. We aren't sure if its scheduling issues or what but sometimes its completely missed, or the staff come at times when our loved one is not expecting them. The onboarding process and contract experience was the worst for us. They verbally wanted us to sign a contract within 24-48hrs without seeing any physical paperwork at all. They had failed to offer our loved one a veterans widow discount. We had set up automatic withdrawals that they did not process so they tried to charge us late fees for a few months. We aren't sure if the onboarding process was intentionally deceptive but that is how it felt. It just seems like its about money and not about the care Getting to talk with management is difficult at times when we need to bring up certain questions and issues. It is hard to get them to pick up the phone and we cannot leave voicemails because their voicemail inbox is full. The backup effort - which is email, can go unresponsive for days. Sometimes when you do call and you reach a voicemail, it states the incorrect person, so communication is very frustrating. When you do have questions or concerns and want to speak with management they strongly discourage drop-in/walk-ins. It just is poor poor communication.

Our tour at Brookdale Meridian was good. There were just a couple of things that I didn't think would be a good fit for my dad. It was a bit of an older facility. And I didn’t care for the more communal shower situation. He would prefer to have a private shower.

My loved one fell twice while she was here. I would tell others that the information they give people when you first sign up is not always true. They should have told us we needed renters insurance but that was never something that was mentioned. They also had a disaster over there and put the responsibility on the family.

I toured this facility and it was good. My tour guide was very nice and very helpful. Ultimately, I didn't care for the location/view. The parking lot is also very small.

I toured this community and it was okay. The grounds and setting were nice.

Our family had an in person tour and we just didn't love it, it didn't feel clean. It was outdated and they had super small rooms.

I would recommend Brookdale Orland Park.

I would recommend you look around at all the communities to find the right fit for you. I would also recommend you read everything thoroughly and understand it all before signing the documents. There are two meals a day, (breakfast and dinner). The breakfast meal is served 7 am to 9 am, and it would be nice if this could be extended until 10 am. The quality of the food is good. The dining service is very slow, as it can take 45-50 minutes to get our food.

There is a tunnel you have to walk through to get to the dining room that is not heated and they won't do anything to put heat in there. All of the activities they have going on are upstairs so you have to deal with walking up the stairs, and if you want to work out then you have to work out in the heat that is up there.

Overall this is a good community. The staff communication with the family have been responsive by the Director. There are two meals a day provided to the residents. The residents get to choose which meals they enjoy each day. The selections the community provides are modest. It would be nice to see the food service be managed better. I wish the community would communicate the price increases better to the residents and families, instead of making them random and unexpected.

We picked this community, because it offered the Medicaid spend down, and I received a second opinion about it. It's really expensive, but my loved one is being taken care of, and is in a safe place. They could use more staff, and clean more often. I would recommend to other families.

This is an okay community. They are understaffed; however, they try. I'm glad that my loved one is here and close to family to visit them. There are three meals a day served to the residents and there are choices for them.

Most of the care staff are passionate in what they do for the residents. Ratio of caregiver to resident falls in guidelines of KS requirements, but I think they could use more. Dementia and AD are diseases that deteriorate the residents and cause more effort to be done by caregivers - they don't always have enough CNAs to manage the residents. Not to mention they don't have much time to really engage, which the residents need. Too much time is spent in one room (game room) with one caregiver. The admin staff are poor communicators, rarely do they call me back when I call. I have never received a call back from the wellness director, during thee time that my loved one has been there.

The food service was horrible, not healthy, not appetizing, running out of menu items even hamburger buns, no cottage cheese with fruit plate, wait time to/ from the dining room, elevators not working& incorrect billing after move out. There was no communication. I could never talk with dinning manager. They always said she wasn't available . Never saw the administrator once!!! Never in the building best I could tell. I moved her to my house because of all of this!!! The biggie...her door kept locking & so they stuffed toilet paper in the lock receptacle!!!! Can you believe this so she could never lock her door at night or anytime.