Brookdale

I have a lot of concerns with the lack of care that my loved one isn't receiving. However, I haven't explored any alternatives due to my loved one has been able to make friends. My loved one has settled in nicely with her in the community; however, the community is understaffed and this is a concern for us. The staff communication can be frustrating with the family, as the family doesn't feel like our concerns are being address or answered in a timely manner. There are three meals a day served with a couple of choices for the residents to choose from. My loved one enjoys the food offered.

I would encourage a friend to look at other communities, to be much more assertive in matching needs to what is available for services, what is included and what are extra costs. The intake individual was very friendly, reassuring and confident that all our concerns would not be a problem for them to handle. Communication became much more difficult after papers were signed. Responding to questions, concerns, were never returned in a timely fashion or at all. My parent refuses to go to the dining room, therefore, the food is always cold. One mistake made was the first time my parent did go to the dining room a client from the facility sat down and had an ax to grind. That experience has left a measurable bad impression.

We picked thsi community because, it was close to home. Too expensive. I needed them to make my loved one go to activities and they would not. They ended being alone a lot of the day.

It was an older place. The room that we saw was terrible. The director was fine, and they were friendly. They need to remodel.

The biggest thing for us is there is not enough communication with the family members outside of the facility. You have to call them to get any information and it is a struggle. My loved one is having issues right now and I am not getting information nearly as well as I should be .

They are under staffed. My loved ones bath schedule is never kept up. Room cleaning is slow.

I'm not that thrilled with Brookdale Potomac. They were TOO quick to get back to me after I was referred to them - they gave off the impression of ambulance chasers. Whoever came to our house to do the assessment of our loved one was either not very honest or not very thorough. So our loved one is having some struggles. She keeps falling. They're not helping her to the bathroom, and they're leaving her wet. They'll often go many hours without checking on her. Some of the staff are nice, but others are rude. The CNAs are not that knowledgeable. They had a Covid outbreak, and they didn't notify anyone. The facility itself is lovely, and it's clean. The food is good. But they do not have enough staff. I think what it comes down to is that Brookdale is a big chain, and I feel like they're more concerned about their budget than their residents.

We picked this community, because of the location, friendliness of staff and the cost. The caretaking staff are very friendly. The facilities need better up-keeping. They could improve on the food.

For the cost involved, Brookdale Vero Beach South was no where near the facility that we ended up choosing. If you put everything together into a big picture, I think this facility should be $1000 less than what they are charging.

I toured this facility. It's on the smaller side and a bit dated.

The elevator looks terrible, and doesn't always work properly. I am disaapointed with a a lot of things, as it relates to the care for my loved one. The longterm staff that is there all the time is nice. It's not a good value for the money.

The staff was friendly and everything. But walking through on our tour, it seemed more like a nursing home. It felt kind of depressing, which was not the atmosphere I wanted for my loved one.

Our family had an in person tour and it was just okay, the person who was supposed to give the tour was not there so a lot of our questions did not get answered and when we first arrived the front desk worker did not even acknowledge us

Everyone is nice, and they have nice decor. They work hard, and do the best that they can. We picked this community because, It seemed organized, bright, cheery, and nice/clean. It would be nice if the staff was more attentive, to the residents. Overall, my loved one has adjusted and seems comfortable.

My loved one lived here previously (Independent Living) and it just wasn't a great experience. They said they do light housekeeping, but it wasn't ever done. The food was just ok, not great, they did offer some activities. Overall, it didn't work out and we decided to move her elsewhere.

It's fun and nice place to live.

Moved in & happy about the place until recently when notified our rent was going up 14%!!! Only 4 months here! Not a thing we can do about it according to sources. We did receive a raise from SS but not a 14% raise!

My family member went here for respite care for a month. The staff was very, very nice. However she chose not to go forward with moving in long term. They might be having some managerial and staffing issues. She was safe and warm and fed, but it wasn't where she wanted to be long term. I still think it's a nice place. They had had just hit a bump in the road.

I love being here, but rent is too high.