Brookdale

The people that live there do not get a consistent amount of help. My loved one gets help at times but it's not consistent.

Fairly nice and clean facility. Pay more attention to the activities of the tenants, or lack of activity.

Our family had an in person tour and right away we were just not impressed with the tour experience or community and immediately ruled it out for our loved one

My loved one was there a short period of time. They had some activites. Someome from A Place for Mom recommended the place. It would have been, a better fit if they actually provided a medical assetment and would have been more honest, that they don't deal with behavorial issues. They need to be honest about what kinds of behavior can be dealt with there. I am frustrated that they advertised somethng that they could not handle.

I toured this community and it was ok. The rooms were small and place is kind of old.

The community is okay. The food is not as great, but I can understand for having to cook for so many. The community is a safe place for my loved one and the family can take them out at all times. The outside could have more attention such as cleaning up around the building to make things look neat and orderly.

This was a good community. It didn't have the homey feel we were looking for.

It was a good tour experience. The property was clean. They lady who gave the tour was super nice but no one never followed-up with us, after the tour.

The room felt more like a hotel room, with the in wall heating and air conditioning. However the staff was nice when I toured this community.

We signed all of the paperwork and had the evaluation, this is where she was going to go. We had a moving company and everything was signed sealed and delivered. 4 days before she was going to move in, they increased the price for her care. It is a typical thing for Brookdale facilities to do, they get you in and then bump up the price. I then had to scramble to find another place for my loved one. The facility felt institutional, it felt more like a hospital. After looking at other places, we are glad we went with a place that was more homey and comfortable.

I toured this community. They seemed annoyed about giving me a tour. The pricing was difficult, a lot of separate charges and cost could change month to month.

The rooms themselves are too separated in terms of being involved with other people. When I was there visiting for hours, no one came to the room. When they did come in, they put a tray down and walked out. It seems they are creating things to charge her for. They administer medicine too early at 5 am and wake her up. For people who are not social by nature, this is not a good place because they push you to socialize and charge you to bring food to your room.

Be leery of staff/security, because my Dad was robbed while he was at lunch at Brookdale. He had over $200 stolen from his wallet in his apartment. We had to make a police report. The security is poor and cameras not working for over a year!

The facility bent over backwards to accommodate my loved ones needs. We weren't sure if she needed memory care or assisted and they prepped both facilities until we sorted it out. I'd say the staff is friendly. They're learning my loved ones name and preferences. I'm happy about that. I feel like the meds arrive a little late. My loved one is a little nervous to press the call button because they're short staffed. The aids sometimes come in sweaty and in a rush. I'd say the food in on par with institutional food. It's okay sometimes and sometimes it looks like mush. They offer two choices but their alternative is just a sandwich. We've been in places that have better alternatives. They provide a fair amount of activities but they don't have a separate space so everything is just in the dining room. It doesn't give them a feeling of movement I don't feel my loved one gets enough for the $9000 we're paying.

The place seemed fine to me in my dealings with everybody there. Everything was under control. But it didn't quite fit my loved one's needs as expected - she required extra care that cost us quite a bit extra. They only had four aides on staff at night, and there are a lot of people living there in various physical conditions. I spoke with some of the other residents, and they seemed to be doing okay there. It just didn't quite fit our needs.

We really like the staff a lot, but there have been a lot of changes and turnover. They have overlooked baths and the medication was a mess for a couple of weeks. They give the meds so late that by the time they get to her hall it it 10 o'clock. She does complain a lot about the food as well. They do not get a lot of meat and she said they seem to be cutting back. We do wish that they had coffee available to the residents. The snacks that they load in the dining room are almost always empty. The facility itself is very clean and we really like it. It looks like a big house. The activities director is very enthusiastic. They do a lot of activities, we wish that she would participate because she would be a lot happier because they are great. The receptionist [name removed] is extremely helpful and empathetic. Really all of the staff have been great. Overall we do really like it, there have just been some bumps. I would recommend that people check Brookdale out, the medication management is the only issue we have had.

Most of the staff are good, some are not. This facility is ok, but could be much better. We've had health concerns with my loved one and they've agreed to make changes to stay on top of those and/or avoid those and they don't follow through. I'm paying extra for meal assistance, but have gone to visit during meal times and there's no one in her room assisting her. At times, she's just been laying in her bed and the food is on the table. She had a UTI and the executive director told me that she would take care of it and there was no need for an ER visit. Come to find out, the doctor wasn't even going to be there to be able to see her for another week. He only comes once a week or so. This facility is well laid out and is the only memory care focused facility in this area. I guess I'd recommend them for consideration to family and friends, but with caution. I think people should decide for themselves based on their loved one's needs. It's not a terrible place, but definitely not what I thought it was going to be and not a good fit for my loved one. I've already found her a new facility and will be moving her soon.

Good: 1. the facility is very good with dementia patients as most of the residents have some dementia 2. the food is good 3. most of the aides are good with the residents and provide compassionate care 4. it's a small community so it's easier for residents with dementia to familiarize themselves with others who live and work there 5. the facility forms a square around a courtyard making it easy for dementia residents to familiarize themselves with the layout Not so good: 1. Staffing, on the weekends especially, seems inadequate for the amount of care and assistance the residents here need 2. the cost of apartment and additional services needed is quite a bit higher than similar class B facilities in the area 3. office staff are not easily accessible or helpful during busy times. Even on weekdays they are not often seen or their office door is closed. 4. residents' clothing is often misplaced after laundering.

Areas they could improve on - their responsiveness to resident call for assistance, it takes them quite a awhile to answer or get to the resident that needs assistance. They could also follow through better with their care plans that are given, they are supposed to be taking our loved one every 2 hours to the restroom and that just really isn't getting done and isn't consistent.

I was not impressed with the cleanliness of the facility at Brookdale Union. That aspect of the overall package really bothered me.