Brookdale

We visited Brookdale Tramway Ridge for a tour for my mother in law. Overall we really liked the place, was clean and all staff were very nice. Is in our list of places to choose from.

I toured this facility and it was ok. It wasn't as great of a value as some of the other facilities. They also didn't offer diabetic care, which my loved one needed. So we continued our search.

Overall, we are not happy here and it's not a good fit for us. We're paying for cable that's not even working in our room. I've asked about it several times, but still waiting for it to be fixed. I'm not allowed to go to the dining room until my (outside) Dr gives the ok, but my husband is. My Dr has been on vacation. So we requested that the meals be brought to our room so that we can eat together. They've only done that a few times, but it took awhile and wasn't fresh. I'm just frustrated with the whole experience. I'm not sure I would recommend this facility to family and friends.

They've been accommodating, but it's not very clean and they don't communicate well. To improve communication, They should have some kind of monthly or weekly summary about what's happened in the community including any incidents. They could also provide something in the room similar to a hospital that states what they've done for your loved one today, or something like that. It seems like I'll go there and there's no communication outside of what my loved one tells me. They don't get back to you nor call you back or anything. For example: one of the residents got in bed with my loved one and they didn't tell me that, my loved one did. Following that incident, they installed some sort of pull-cord and said that was in case she fell. They actually installed it so that she could get help if the resident came back. In addition to communication, I also want honest communication.

It was a very clean community. The staff was extremely, friendly and helpful in the beggining but these have changed. My loved one was there a short period of time. There was a time, in which they were not able to take care of my loved one, and provide the care/attention that they needed.

I do think they could improve on the move in process and help the families and residents get acclimated. They seem receptive and like they really care but it does take a little time. My loved is receiving great care, but the communication from the staff is what could be improved on. My loved one loves the food and is participating in some of they activities that they have provided.. The staff themselves have been great.

It was a much more modern, and older facility. It looked like the typical nursing home. They were going through a cosmestic upgrade.

The actvities did not work out for my loved one. My loved one would, have loved to engage in more outdoor activites. The food options were not good, and was not a balanced diet, and my loved one was not getting vegetables The staff did the best to their ability. There was a turnover in staff but they always tried to make accomadtions-. Overall, I never had a negative experience.

We toured with Brookdale Remington Park and it was a nice place. It was very large though and when places are that big, we feel they lose that "at home" feeling which is what we were looking for. It was just not the right fit for my loved one.

I toured this facility and it was ok. However, it felt very sales driven more than anything. The facility itself didn't feel very welcoming like we'd expected.

The facility was very quiet. The people were friendly. It just didn’t seem like anything was happening there and didn’t have the feel we were looking for.

I felt that they were overpriced and money hungry. I felt like the salesperson pressured us to make a decision that wasn't right for my dad. He ended up moving out [time frame removed] later. Really disappointed with the experience. I don't think it's fair that you have to pay a [fee amount removed] community fee at each community before you know if you're staying or not.

The staff, and everyone was super nice. My loved one made new friends, and they treat them really well. We picked this community because it was less expensive than other places.

The staff is very nice. My loved ones personal hygiene is in poor shape, they are not always shaved, or well groomed when I visit. The food is okay, an dmy loved one has not had any complaints. The staff is very positive, interacts very nice with the residents, and has a lot patience with them. The residents are always nice and clean.

We really like our loved ones room, it is really nice and well laid out. However they could work to improve on the activities there is just nothing really going on there

I toured Brookdale Melbourne and it was a much older facility. It wasn't "not" clean, it just wasn't inviting. It didn't feel very homey, like you were in someone's home. I would have preferred for it to be more professional. Again, it was much older and it looked like it may not have been in great maintenance shape. It didn't impress me, but the staff were extremely friendly. I really did like the woman I met with. There was a resident who was following us around, and that made me feel a little uncomfortable. It was also much smaller than the community we chose.

Good programs but short staffed.

My loved one is always dirty and they let my loved one lay in bed all day and don't do much. They have taken or lost every single stitch of clothing that we sent. His closet and dresser were both full now they are empty. They scatter whenever I get there because I always confront them about it and nothing gets done. The residents don't have access to the rooms very often and same with visitors so not sure where they are all going. We got hospice involved and they got the meds straightened out at the moment. The other wing seems to be more active and have more going on.

The staff are good; however, they are constantly rotating. The food is horrible, and I can't recommend the community. They have gone through at least 4 cooks in the last 4 months. The staff communication has been getting better; however, there are times that I can't find a manager to discuss very specific questions. The community overall is very transitional with staff and residents.

I've been a resident for a number of years and to tell you the truth, it is a God send for me. The people I share my days with are personable and quite friendly.