Brookdale

I would suggest a more prompt response to the call button.

All the staff is good, and the residents are very good.

They do well for certain kinds of residents. They have experience with dealing with different people. They need to better understand the special needs of certain residents. They could do better with communication with family members.

I toured this facility and wasn't really impressed with it. It's an older facility. Friendliness and cleanliness didn't appear to be great, based on what I saw from my tour. Overall, I just didn't get a good vibe from this facility.

Brookdale wasn't a good option for independent living.

My loved one is limited to meals because there is currently a COVID-19 lockdown. Also, there was a price increase, is due to COVID-19 complications. Overall, It's an average place.

Our family had an in person tour and we thought it was nice and an elaborate place. They seemed very nice with nice people but we think they could sense our lack of interest so there was no real personal touch but that is not their fault.

They are short on staff. Keep saying they are hiring. Key people on staff have left. They keep changing management. The residents go in and out without masks but visitors have to wear them. Makes no sense at all The biggest complaint from the residents is that the wait time to get help is way too long. People are moving out.

The care services could have been better. The food was good but the portions were small. The communication with the staff was good. The nurse kept me in the loop with things. I felt pressured with making the decision to go forth with this community.

Has been a great place to live.

We did not have a good tour experience at Brookdale Rosehill. We came at a busy time, which was our fault. But it didn't seem like they were interested in having us. It's a fairly large facility, and while they had a wheelchair for my loved one to use to go on the tour, it had no feet. So she had to hold her legs up the the whole time or else they would have dragged on the floor. I didn't really feel like they needed anybody to live there - they were just giving the tour because they had to. It was a great facility. It just didn't seem like they wanted anybody new there.

They could work on communication & answering the phone/ responding to emails.

This was a clean community with nice staff. It felt disorganized and didn't have the family atmosphere we were looking for.

I toured this community and it was ok. The atmosphere here just didn't seem very inviting, kind of old.

I toured this community, it was nice. The rooms were just smaller and not what we were looking for.

My loved one like it here. She didn't participate in most of the activities. Housekeeping is only once a week, unless a mess is made. We had no problems here. My loved one's care needs changed due to an injury and they don't provide the level of care she ended up needing, so we had to move her to another facility. After moving her, we still had to pay for 2 more weeks of care here. That is my only complaint.

They were always understaffed. New hires lacked proper training. The place always had an odor - they need to pull up the carpet and replace with a washable floor that can be sanitized. The shuttle bus trips are very difficult to schedule. Many of our trips had to be hired out by outside service because the staff could not accommodate - however many times I saw the staff departing the empty bus at Brookdale with lunch to go for themselves in their hands. It seems like it was treated as an employee shuttle instead of a patron/resident shuttle. Maintenance was good but residents and family need to repeatedly remind the office to handle the maintenance issues. The social director, [name removed] was not very sociable. Bathrooms are so small and narrow and impossible or extremely difficult to accommodate wheelchairs and walkers. My dad fell multiple times trying to manouver his walker in the bathroom. Brookdales's solution was to remove the bathroom door which resulted in zero privacy and my Dad shared a room with my Mom. It was very unpleasant. Medical management needs oversight. The staff felt it was ok to have a 2 hour window for medical doses however my dad is on a strict schedule. It resulted in multiple falls. Also, many of the evening pills were given in the AM despite the doctor instructions to dose at night.

The facility has a pretty intercounty yard. The staff are very nice and accommodating. However the staff doesn't have much time for more one-on-one time with residents. The food could needs some improvement.

My family and I particularly sought a secured community for memory care residents; therefore, we expected that Brookdale would have expertise in working with residents with memory care issues and were highly disappointed when they put our loved one out in less than three months. We appreciate the fact that staff were very friendly. However, communication with family could certainly be improved upon. My family was appalled and blindsided when our loved one was abruptly discharged without prior communication of any warning from staff. We were taken aback when our resident was sent out to ER and we were told he could not return but would be immediately discharged. I was shocked.

Very negative on costs. Honestly we're not that happy. Communication is lacking as is their attitudes.