Brookdale

Residents were extremely kind and helpful. Admin tells you what you want to hear but seldom follows through. Our experience was fine as long as she could take care of herself and she loved it there. I believe the nursing staff was our main issue

They all seemed nice and caring. The building is old and in need of attention. My mom's room developed mildew and I asked for it to be cleaned, it didn't get much attention. My mom wasn't there long enough to know how bad it was until I removed her belongings and furniture, we discovered more of a problem

My Dad went to the Brookdale Galleria rehab center for [time frame removed] after a fall and blood clots. He was unable to get around on his own. They were very caring and helpful. I decided to move him to their apartments. The team was nice and helpful however my Dad was not ready to live on his own. He could not get out of bed to go to the restroom and helpful really needed a 24/7 facility. I ended up moving him after 2 weeks to a full care facility. I also did not like that the extra services were very expensive in the apartment side. Things like getting his meals, changing his sheets. I feel like the stuff tried to help but independent living was not the right move for my Dad. He went to a private facility for [time frame removed] and unfortunately passed away in October due to congestive heart failure/Parkinson's

[name removed] the activities coordinator is fantastic. Unfortunately they could not provide consistent 24/7 nursing staff availability and that became a problem for us as mom entered her last days :-(

At this point I would just suggest that the individual or family get everything in writing. I don't think they can be trusted. Also, we transferred my dad to their medical personnel and he was taken care of by a wonderful RN but he never saw a doctor - even after I took him to the hospital and he was diagnosed with pneumonia. He suffered with issues related to the meds and no doctor even stopped to check on him.

The friendliness of the day staff gets a 5, but the friendliness of the night staff get a 1. The new office staff gets a 5 as well. The care services are getting better with the new staff. When it comes to the value for cost I believe care is too high everywhere. What we like the most about Brookdale Troy is the Proximity. They quickly change season themes of the lobby. However, The night time people need to change. Doesn't feel safe and they are rude.

They pass the buck, never get transferred to the person I'm looking for they have the front desk answer the phone and take a message every time you call you can never get a hold of anyone. And they don't return phone calls sometimes they don't return emails but [name removed] the recruiter was very friendly when The first moved in and said everything was fine even said most people staff members there are 10 year but I think there's only two people I recognize since he's been there in October they're still there it seems like there's a large turnover right there for staff And still haven't met the doctor. Also not sure it it's standard w all nursing homes. But everything is all carte. There is the room rate which covers the room and utilities. And laundry service.But sheets are never changed it's $[removed] to dispense medicine plus have to go thru there company for meds that charged a differ rate for meds that are normally free in the mail. Which is part of something called personal service rate

Improve the air quality in the corridors of the units/apartments. Increase the staff to resident ratio on the floors ie reduce the time when responding to a call for assistance from a resident.

Similar staffing as other facilities . They have met all my aunts needs.

Food is horrible. The food is cold, the servings are small, they run out of basics like milk for cereal. When serving French toast there's no syrup or butter. The facility common areas are fairly clean. I have borrowed a broom to sweep the floor. The maintenance man and activity man are very good and personable. Dining staff are all but non responsive Some staff members are friendly. But let's improve dining services at Brookdale Southpoint!

Administration seems to contradict themselves on issues. They recommended that we go with the medical professionals that they use for my mother-in-law. That would eliminate her primary doctor and her having to leave the facility. After receiving her EOB's for the first quarter - TRICARE doesn't pay for those services. Shouldn't the facility be aware of that? We could have easily maintained her care with her primary.

Although my mom's care here is 100 times better than her previous facility [community removed] there have been some growing issues with lack of communication when reaching out to administrators (Wellness Director), no one answers the phone after hours or on the weekends on a regular basis, and the wait times after my mom presses her pendant have increased exponentially since she moved in and my mom is on the highest care possible that Brookdale offers.

The overall experience gets a 3 because of the hidden costs and the care services gets a 4 because they need to hire more people. They need more staffing. Everyone is nice just not enough of them, however we would recommend this community to other families based on the experience so far

Our loved ones hallway area smelled of urine. Pup next door. Maybe human or dog. I complained frequently. The salad bar is great!! The care staff were great and responsive to my mom 5

The ambiance at this facility is depressing. The room assigned to [name removed] was dreary with dirty windows and old broken blinds. The dark brown floor didn’t help. The staff were very friendly and helpful. For the amount of money they charge, Brookdale should invest some of it into upgrading appearance of the interior.

The staff is great. Things are clean and the activities are very good. The food is ok. The cost is very high. They have increased our costs by over $[removed] since we moved her in 5 months ago. The laundry situation is not good. They have lost a number of her clothing items and she does not have one pair of matching socks left out of 12 pairs.

Call system is to a phone. They can only physically come to room. Sometimes taking 2 hours to respond. Dietary runs out of food. Dietary staff or cook does not show up, which happened multiple times when my dad was there. He passed by the way. Night staff not reliable to do their weekly weights.

Stay very much aware of costs as their financials are a mess. Also, beware of their year over year increases. Horrific! Nursing care was extraordinary. Very hard working staff. I would recommend because of their nursing care but again, stay very cognizant of the costs and financial procedures.

Difficult for them to keep good staff- they need to be paid for all they are asked to do. However, we would absolutely recommend this community to other families based on the experience we have had so far.

Experience has been average. Poor response by night nurse techs has been challenging. Food is average. General admin staff helpful but seem less than clued in to patient challenges. Right now, I am unsure if I would recommend this facility to others. Out of a score of 1-10, with 10 being the highest, I would score the Beckett Meadows facility at 5.5.