Brookdale

Sometimes coffee was cold. Medicines were not given on a doctor's note. The medical assistant did not enter doc's note into system that Friday and Nurse did not show up till Monday so my sister was not give the medicines prescribed by doc for that weekend. We were not happy. Coffee was given late, Food was not properly given on time, People will come for help after pressing the call button so many times. My sister lost a lot of weight after going there due to improper diet given. Also they have less staff and always defend themselves saying due to less staff we are trying to attend multiple residents and so it is taking time to attend my sister. They provided service but at the same time delay and quality of work matters.

Overall very good staff. I like the variety of activities they offer. The facility is clean. I have not eaten there. It looks ok but my sister tells me is always the same. Although she eats plenty.

[names removed] are excellent. The food, when we eat in the dining room is good, but when the dining room is closed and they're bringing the food to the rooms...it's cold and very small portions. They also don't bring the food till an hour after mealtime.

I felt the place was adequate. My wife's Mom is in assisted living in Huntington Beach, CA. They pay $[removed] a month, and the place is significantly nicer. Of course Brookdale is a fraction of that cost. For the cost, it's a safe place, they provide the basics, kind of dark and dreary though.

This was not the place for my husband. It did not meet his needs despite requiring a full-time aide to assist. The facility is welcome and staff is friendly and willing to go the extra mile. The meals are delicious.

The overall experience for Assisted Living is a 3 but Memory Care is a 1. The activities in Memory Care also gets a 1. I took my family member out due to the horrible care and the [fee removed]price in memory care...

The staff is extremely patient with the residents and it appears that they try hard to help them settle in. Unfortunately there are times management are not always in sync. It appears that things I was told during my initial tour about the costs was not accurate. Also I was told that they would accept ALT

Care costs were way too high and quality of care was 50/50 good and poor but timeliness of care was very poor). If basing rating on just assisted living without care costs I would have given this a 4- rent is appropriate for the room and board and activities. I would say that in general [name removed] (my sister) spoke well of the care staff when she first got there but as their occupancy increased they couldn't keep staffing Levels up so those that were there some quit because they got burnt out and the new ones she felt like weren't as kind/caring. Iris was great and she and a colleague or two that [name removed] really liked came to her funeral last month so that was great. I would say when she went to needing double person assist for everything around June/July and the cost increased exorbitantly- she started complaining that often she would wait an hour or more for someone to come after pendant was pushed. I assumed it was because they had to track down 2 people at once to help her but many other guests in dining room complained of same issues and they were not double assist. For the care pricing they should be able to afford to hire more workers. I also witnessed on more than one occasion that only one of the two that would show up actually knew how to use the hoyer lift for her and [name removed]would have to instruct/teach them how to do it which made me nervous they would drop her because they weren't experienced enough . Like I rated, if it weren't for good food and activities we probably would have moved her to another facility with better care but those things were very important to her. As for cleanliness I felt like public areas and garden were very clean and well maintained but they barely cleaned her room and the dining room floor was always a sticky mess.

Like the most: nearly monthly events that family is invited to with live music and food. Needs to improve on: helping residents eat, more attentive to residents

The main reason we had to move my mother out was due to our continued complaints about the a/c units not working well. They were the kind like in motels that fit under each window. There were three in mom's apartment. One got replaced, but from one you could see daylight at the bottom, meaning it wasn't sealed up properly. After a month or so, mom's dresser drawers swelled shut and we had to force them open and leave them hanging open in order to get clothes out. There was too much humidity in the apartment. I complained for almost six months and nothing was done. Then one day they called to tell me they had to move my 92 year old mother to another"room" because the cleaner found mold in her apartment. after months of complaints about the humidity, mold was found and my mother was moved to another facility due to the need for mold remediation. Truthfully, I would not recommend Lake Orienta to anyone. The elevators were constantly not working and management didn't seem to have their act together.

Brookdale East Charlotte over I would rate it 5 out of 10 my father was going through some mental issues I feel they didn’t give him a fair chance. Don’t get me wrong the office was friendly but no supportive of what We were going through instead of helping us they terminated his lease within 45 days.

Our experience was ok. [name removed] had several trips to Emer. Room for falls, and confusion. It became clear that he needed memory care and we moved him to another facility. Overall, It went as best as it could, considering his difficulties that were part of his aging progression.We considered it a good place for him to start, however, his brother lived in Morganton and for both of them, the decision was a good one. Having family as close (for visits and church members wanted to visit too) was very important to hisquality of life.

Surroundings are lovely Its clean and I love my studio. The staff is nice and the residents are friendly, The meals are very good. My complaint is with management. Not enough staff and a high turnover in management, The director we have is temporary and divides his time with another Brookdale facility. When I get my bill it bills me for services but doesn't explain what they are. I have to get the proper person to explain what I am paying for this is just wrong. Found I was being billed for services i wasn't getting. I am in a wheelchair and need a walker to stand up. I am at their mercy I have to be pushed to meals and activities. Sometimes waiting up to 45 minutes. Today was a good day everyone came on time. Just wish they would have more staff and permanent management.

The place is falling apart. There's always something breaking down. One of the front doors has been broken and "repaired" a number of times in the last 9 months. Its closed on several people and caused them great harm. It's still not fixed. My husband finally called the health department and they gave them a due date for repair, which has already been extended. The activities are minimal, with most generated and run by the residents. The food for the most part is awful. Flavorless, with an endless supply of fancy glazes and gravies which don't hide the overcooked food. It just keeps getting worse. We do love our apartment and the housekeeping and wait staff are excellent.

The experience at Brookdale has been mixed. While the decision to place our loved ones there was driven by the desire to keep them together, this has resulted in one person being in a higher level of care than necessary without receiving appropriate services like memory care. Though this isn’t entirely Brookdale’s fault, there has been little effort to meet the specific needs of the person requiring memory care. Additionally, interactions with staff have been inconsistent; while some aids have been helpful, others have been abrasive, which is concerning given the challenges our relatives present. Nurses sometimes rely too much on the residents to take initiative rather than encouraging participation in activities or daily care, and one relative’s lack of personal attention and engagement has contributed to health issues. Security has also been a significant issue, with personal belongings like laundry and blankets frequently going missing and no adequate response from Brookdale to address this. Considering the high cost, the value of the care provided feels questionable, but given limited options, we are left to accept the situation as it is.

It is very difficult to find good places to care for those with dementia . You have to be on top of the people. The room at Brookdale Hamilton was fine, the bathroom was simple.

The food was often cold and the activities are not suitable for men. Mixing all levels of memory loss was awful for my husband.

Would highly recommend!

A category to be added, make sure you check adequacy of repair/maintenance staff. I would recommend if a discussion of organic food might include an option, at additional expense of course for this. Maintenance staff should be capable and qualified. There should not be cash flow excuses.

They need more attendants to care for the residents and a nighttime nurse on staff from 11:00 pm to 7:00 am. They need better quality and variety on the food. They need better variety in the activities as well.