Brookdale

Building needs a brighter cheerier atmosphere. A fresh coat of paint; less "dark wood". Building showing its "age". Interior face lift needed. Staffing- on/off again; ....hear "their shorthanded" more than I'd like to hear. Times they don't follow through when asked to get or do something. Some aids could be a bit warmer towards residents. It feels sometimes, you are bothering them or interrupting what they were doing (texting)... Activities- could use a few new activities.

Brookdale Concord is an acceptable place but far from great. Perhaps the activities are adequate (more appealing) for older residents.

Here 6 weeks very disappointed! Over The phone I was told base cost $[removed] My son did all the paperwork but when I saw the signed contract the cost is $[removed] plus extra care for handling my. Medications . $[removed]for my little dog. Half of January all of February plus things that were not explained. Total cost was over $[removed]! March over $[removed]! False advertising and clearly "bait and switch. Food is average if you like thin slice of bologna. My dog was kicked out after 2 days on out and out lies . Have retained an attorney. Ring for help and 30 minutes later and ask what you want while lying on the floor!

Front desk is not friendly or welcoming. Administration never accepts or returns calls. Mail never was delivered. Requested bathing assistance and in 5 months only got 2 assisted baths. Internet and WiFi never repaired.

All of the staff have been extremely nice and eager to help with anything.

My impression of Monument Valley Park was very caring people, but pretty seriously understaffed. I left notes taped to the walls & furniture requesting staff to turn off his TV at night & make sure he had his Nightguard appliance in his mouth. Most mornings I would find it still in its case & unused. I was there twice a day to help him w/his meals & it was apparent that no one ever helped him brush his teeth. Staff finally took notice of his labored breathing on a Saturday, had him taken to the hospital & he passed the following Monday. Once again, caring people but not enough staff. It was especially hard for me because I teach CNAs at [community removed] & I teach to a higher level of care.

The facility is in a good location and not big or intimidating, and the staff are friendly. However, there could be improvements with cleaning, laundry and food quality. It is average priced, and average overall quality. Billing was a problem each month.

I found communication sometimes problematic. My relative is doing quite well now but isn't participating in activities other than meals. Administration is responsive when asked. Staff and residents very friendly. He is very happy with the food.

Some staff friendly and helpful. Others grumpy Based off of what the resident has told me, the food gets a 2.

So, they are very affordable on the front end. The staff is nice and generally tries. I feel like my dad looks a lot better health wise than he has in a while and they do a lot of little extra things to help him out. On the negative end, there was a massive increase in price after the first month. They said they would gauge his needs and that there might be an increase but it was like [amount removed]/month - far more than the highest number I was given. This was deeply frustrating because I was very very clear my dad has no assets and has a limited amount of money and I can't help him nor can I move him again. There has been some back and forth and it seems they are gonna honor a middle ground which was told to me as a possibility but he was back charged for things he wasn't even receiving and since they are a nationwide thing, a call center calls looking for money. During that first month and a half he wasn't receiving care like showers and things. It was rough and felt like a big mistake. But it seems the issue is communication between sales and nursing and the nursing has been amenable to trying to fix the problem. I've been pretty happy the last month and a half (although I'm getting collection calls from them still) after being pretty unhappy for the first month and a half.

Mom finds the people who help her hard to understand as many have foreign accents. She also thinks the activities offered aren't that great.

I had my mother-in-law in Brookdale Kerrville for six months. In that period the bill could be thousands more and never the same amount. Trying to get this settled has been difficult. Numerous residents have indicated the same issue. There have been many staffing changes and, the lack of a med tech at night to help her since she is in hospice has made it difficult.

Most staff very friendly. Some treat every patient as if they were children. I would with the recommendation that you stay on top of oversight to make sure all is going as promised

My experience was not great. My mom liked the place ok. Food was alright. The staff only seem to check on her when I was there, according to my mom, this was true. This was an assisted living situation; she got very little assistance.

Not enough staff in Memory Care unit, especially in evening. However, the staff was very kind and helpful. The facility was always very clean.

I would not tell anyone not to put their relative in there. Assisted Living seems to be nice, active, etc. Memory Care and Alzheimer's is a hard disease to work with. The aids do the best they can and are very friendly.

The food is really bad. Small rooms. Care was inconsistent - some days were better than others.

Our loved one really doesn't like the food for a variety of reasons, and when it comes to the activities our loved one says there is not a lot of mind stimulation activities. I like that she has made some friends there.

The food of late is abysmal. It has steadily declined. I'm not sure if they can change direction. The facilities such as the dining room are more than adequate. The nursing side of the business is very committed to helping the residents. They are friendly, dedicated and compassionate. The other staff, i.e. custodians, food service and so on don't exhibit the same level of dedication.

The director is too corporate/ the general staff is fine/ the weekends are understaffed