Brookdale

The food is horrible. The residents often make fun and joke about how bad it is The activities are very limited, not at all what we were sold on when we chose Brookdale. The facilities are a challenge, in the apartment there was no A/C working when we moved in (July) and it took weeks to get it working. In the winter the heat did not work for the entire winter. Needed to use space heaters.

The staff are not completely transparent. This is not a place a would recommend to just anyone.

The price is astronomical, but we would recommend Brookdale Peachtree to other families based on the experience we have had so far.

Assisted living was not the appropriate placement for [name removed] although the acute rehab facility had stated so and the administrative staff at assisted living, after assessing his condition, accepted him at the near top or top of medical care. Eddy Pond is a good choice for people who are a traditional fit, not the level of care he needed. This was echoed by a few of the caring staff.

Ask lots of questions upfront about how to coordinate communication around how schedules happen, who to talk to about needs, etc.

The room is too far from the entrance! I personally do not deal with the staff....the remodel is nice!

It's hard for me to judge as this was my experience with a nursing facility. I felt they kept adding costs as my mother continued to go downhill with what she could and couldn't do. The cost became quite a bit more than we planned. Also, I had hoped there would be a way for her to get medication's to help her mentally, but that never happened. They were never able to do that. I don't think they spent enough time with her trying to get her to eat or do anything get up and get around. When she first got there they had all these plans for her to give her physical therapy and get medication in her and none of that pan out. And yeah my mom I suppose was a difficult but I just thought more could've been done if I'm being honest.

The facility has had a lot of turnover over the past year and a half my father has been there. 5 directors new head nurse multiple cooks. They manage my father's medication and showering assistance, however it took us a few months to get everything straightened out when we moved in. They also are supposed to help manage taking g my father to doctors appointments, however recently we had to cancel an appointment since it was outside their radius where they drive

A recent investigation by the department of service has revealed lots of problems with the facility most especially not having enough people on duty to care for the residence. There is some speculation that they are being sued.

They were not very attentive to her needs. She was not given rehab which she desperately needed to recover, it took 3 weeks for that to be started, unacceptable! The healthcare system needs to change.

The management is very unorganized. No follow through. Rooms don't get cleaned, sheets don't get changed. I, as their daughter and advocate, have to keep in them all the time to get things done. Very frustrating!! I feel bad for the patients that don't have an advocate.

When we first placed my loved one there things were good. But in the [date removed] my loved one has been there the staff has changed several times in certain position and all administrative personnel are brand new. The services my loved one pays for are falling by the wayside ie...laundry , house keeping and activities. Something is just not right at this moment in time.

Moved in [date removed]., into a 1 bedroom Independent Living here & it's been kinda like a Rollercoaster, as far as my experience has been so Far! Happy with my apt., not happy with housekeeping as they could definitely improve, 10 minutes doesn't do the job & yes, I've talked to the Executive Director abt. this. Activities are plentiful & love playing Bingo in the evenings when offered. I don't require a care giver at this point in my life, maybe down the road, that will be needed. Overall the furniture, carpet in the common areas definitely need to be updated!!!! Yes, it looks clean, however but from the 1940's, before I was even born!!!!!! Staff overall are helpful & seem to enjoy working Here! Food options are plentiful so that's a huge +!!!! Majority of residents are much older than me, I'm 73 & that's been a problem at times!!!!

I like the staff at the facility. They are willing to help in anyway that they can and helped me with the transition by listening to me during really difficult times I like that the common areas stay very clean. I like how they serve the residents food in the dining area. I do not like that they are not staffed according to needs especially on the weekends. The cleaning lady only works every other weekend and I have not been there but once and did not have to clean my loved ones room, clean off the toilet seat, clean the counter and floor at times. Other members of our family have visited at times and they have found the room not kept. Staff is short on the weekend more than any other time. When I spoke to the director about it she told me she was not understaff and seemed defensive about it. I don't like that my loved one is left alone 2 hours at a time sometimes more. My loved one is in assistant living but declining so they may need more care. The activities are not as told to me at the signing of the lease. The activities are not consistently planned. Overall, I don't feel my dad is getting the individual care I had hoped for. He is housed, fed and cared for to the best of the aides ability, with all the residents they are covering. I don't feel that one aide for 2 floors is acceptable. This is usually on the weekends. Improvement is needed with staffing and listening to the concerns of family members. If I move my father it will be because I felt there were not enough eyes on him throughout the day and he is not being cleaned well with his incontinence problem.

I wouldn't recommend them. Under window air con takes up a lot of room space. No food choice on menu and there is not enough help.

For independent living it isn't a bad place. Horrible roach problem in mom's room but most staff were great. As mom's needs progressed the rate got to almost $[fee removed]k for 'full care' but they didn't remember half her meals, didn't help with her dentures, poor house keeping. It was 9-10 mos before they had a driver to take residents anywhere. Other than resident run events, I didn't notice much in the way of coordinated activities or outings. Mom reported out of food choices and significant tummy troubles when eating there. (But that might have been a 'her' issue and not the kitchen.

Love the building and the grounds. Inside could use some updating. Cleanliness is average. Food is good but very repetitive. Some caregivers go way above, some are just there for a paycheck Upper management promises a lot but does not always deliver. My mother who is there has declined in her physical abilities since being there and now depends on the staff for more and more. Sometimes the help doesn't come when it should. I believe they are short staffed. Lots of turnover in the two months we have been there. I would say just an average facility, some may be better, some worse. Luckily I live close by so I can keep a check on her.

The staff are nice, but what they could improve on would be the food quality and housekeeping. If they like good quality food, then no we would not recommend this community to other families.

The admin staff worked very hard to learn about my resident's special needs and to train the aides. The admin staff were highly attentive and responsive. The daily activities were fairly limited, but the outings were imaginative and fun. There was very high aide turnover, which led to miscommunication and decreased quality of care. The food was consistently bland, overcooked, and portions were small. All understandable to some extent, but alternatives such as fresh fruit, yogurt, and cereal should have been available. The small size of the facility (only 30-odd residents) was a huge plus

The administrative staff leaves a lot to be desired here at Brookdale. People seem to be leaving. The existing staff is very friendly and accommodating but the management is not doing its job. Sometimes your laundry gets done and sometimes it doesn't. Sometimes they run short on food. The food itself is not good and I hear all the residents complaining about it. My sister takes a lot of meds and there have been times like this past week there was not a nurse there to administer the meds and she did not get her round of night medications which is dangerous for her. The facility of itself is clean and nice. I didn't mean to give that thumbs up as it shows above. As things it's this now I couldn't recommend it to anyone I know. As I said the step is very good in accommodating but that's my only positive at this time