Brookdale

Brookdale provides no nursing or medical care. My husband needs that. As a result of them not caring for him properly, he was transported to the VA hospital in Loma Linda. He was then taken to a nursing home where he didn't get much better care for his particular needs. The Sales Manager introduced me to Brookdale. When I asked him about nurse care he said there was a nurse on staff and there were residents who were confined to bed. To me, that indicated there were residents who required a substantial amount of care and my husband's needs would be met. To put him in Brookdale was not the right fit for him. That was my error to choose Brookdale, but I also felt somewhat mislead with the level of care they provided.

Not enough staff to take into consideration hard to manage residents in memory care. Management does not spend the time necessary to observe and train staff. If staffing were to be increased and better trained, I would give Brookdale a 5.

Brookdale East Arbor is OK for memory issues. The staff is good. The meals and activities are good too.

My dad is no longer at Brookdale. He moved from there on [date removed] because of the lack of care that he was getting everyone was nice but they didn't have enough staff and when he had to wait for 45 minutes to have help to get to the bathroom and he had an accident that was the end of it And that was a poop accident. I guess I needed to clarify he sat for about 45 minutes in poop until he was able to get somebody to come help me. Things may have changed since he was there, but this was our experience.

It took them over 2 months to refund my money of almost $[removed]. They also charged my for an extra day and wouldn't budge on it. I would never recommend them.

Memory Care is NOT secure like was promised. Brookdale Home staff providing medication visits was late arriving numerous times and still charged for the service!

Honestly, I did not have a great experience there. My father was only there for 3 days. His move out date was [date removed] and I'm still waiting for my refund. The bookkeeping is horrible in both Brookdale River Rd AND Brookdale Salem. I keep getting late notices even though I've already paid (and they've processed the checks), because they have not posted correctly.

Honestly, I did not have a great experience there. My father was only there for 3 days. His move out date was [date removed] and I'm still waiting for my refund. The bookkeeping is horrible in both Brookdale River Rd AND [community removed]. I keep getting late notices even though I've already paid (and they've processed the checks), because they have not posted correctly.

Aides were wonderful. But, they were required to also be the cleaning staff. The establishment definitely moved their focus from patient to profit during the 6 months my mother was a resident.

The place is clean the people are friendly and the Therapy Group is outstanding. The food could be better with more variety, this is why I gave them a 3.

So we chose Brookdale which had been our second choice. The facility is noticeably five years older than when my grandma was there. It's not what I would call great, but it's good enough. They will charge for things that aren't needed if you're not watching, and their billing is not itemized the way you'd think it was. The people are mostly very good. The food is great. The rooms are way too warm and individual rooms heat cannot be changed. My mom just needed a little time and rehab before going home, but she would not be against going back if something happened to keep her from being able to stay in her house again.

What we like the most about the community is that the staff are helpful and find. Yes, we would recommend Brookdale University Park to other families based on the experience to others.

My biggest complaint is the company you have working out of there for in home care. We paid for services my mother never received. When we would call with questions or concerns we were confronted with the rudest attitude. When you have vulnerable people, you need to make sure the people that are being paid to take care of them are of a higher caliber. I understand it's a separate business, but it does reflect on your business as well.

We like that it's a smaller facility. The meals are pretty good.

I like the friendliness of the staff. However there have been a lot of bumps in the road. They've dropped the ball many times - no sheets on her bed when I arrive in the evening or partially made up, missing laundry even though her name is on everything, they take mom to meals in a wheelchair but I've seen instances where they don't place her walker close to her chair so she can use it, one instance where she only got dinner because I was there & found out she hadn't eaten, electrical issues in the sleeping area, meds ran out because they weren't ordered timely. There is also insufficient communication or response to family members. They try to pass it off as a learning curve but while mom is a new resident the facility isn't new & things should run more smoothly.

They apparently were complying with the contract, but my wife lived there only five days before passing on [date removed] and they kept some of the money for June. Really tacky in my opinion. The staff there could not understand why I only got about 2/3 back of my prepaid May/ June amount. HQ knew. Tacky.

We chose Brookdale Madison West due to the proximity. It seemed to have the services we needed. They had an ideal apartment available. They do have a new executive director who is trying to improve on some things.

Admin is super friendly but not all depts are good at following up on specific things, even if we discussed it multiple times. The head of wellness was friendly and supportive, but not good about follow-up after promising to do something or check on something, even when the request was straightforward. Dining staff were great.

It was a very nice place, but they oversold their ability to care for people with Alzheimer's. They seemed understaffed.

I found the rent on her room to be borderline criminal, and while I understand her level of care was very high and that comes at a price, I felt someone deemed a high fall risk should have been monitored closer, as my mother experienced a high number of falls( not all if which were reported to me, incidentally). Additionally, there was a Covid outbreak last August, and I was told she had been tested and was negative, when I came to visit, she was visibly I'll, with reddish brown discharge literally dripping from her nose, so I had her taken to the ED and it was confirmed she was positive. I'm my opinion, Brookdale handled it poorly. Especially for the money we were paying.