Brookdale

My mom was happy at first with the place, but then she didn't really like it. I think that she felt like there weren't a lot of options for her. Some of the activities that she was interested in kept getting canceled. They tend to play a lot of bingo and that is not of interest to my mom. My mom enjoys reading and watching different mystery shows on television, and she was really interested in watching the Olympics when she was there. It didn't seem like other people were interested in doing that. The food was OK on some days But other days she was not really impressed. They bragged about always having fresh fruit, but it was always the same fruit, oranges, bananas, and apples. It was summertime, so one would hope that there would be other fruits available, and that was something important to my mom. My mom also had a nasty run in with a couple of caregivers who did not respect her privacy and made comments about her loose bowels that embarrassed her. When I spoke to the manager and requested that those caregivers not be around my mom, I was assured that they would not be, but she told me later that They were still taking care of her. For the first time ever, my mom got pink eye. I think that this establishment is a nice enough place. If you are interested in what they have to offer, but if you aren't, then you really won't have a nice time there. I also think that the nurses and the caregivers are overworked and in general there aren't enough of them on staff at any given time. I am sure that they are staffed at the minimum of what is required by law, but that doesn't necessarily mean that that is really enough.

Recently had a full administrative change which has not been a good experience for the residents totally wondering what was going on. Many good workers left as well. The food that is served is many times tough and/or cold. Recently, a new "chef" has been hired with high hopes of improvement. I'm hopeful for improvements and have expressed concern. At this time, I'm hesitant to recommend and wishing things were a little different.

Is very nice the staff is well equipped for the needs of the residents. I do had / have issues with their billing which admittedly was all over the place and I'm still not sure what I paying for. They need to have on their patent portal a list of invoices and details for those invoices. I also think that bathing and dressing brings the price up substantially.

Too expensive but a nice place otherwise. I would recommend, as long as they don't need a lot of care cause it's expensive.

Staff not very responsive and generally don't return calls/emails, food isn't good. Staff is friendly though

They're trying with the limited staff...lack of follow through / poor communication between family and staff.

There are absolutely no staff members that I would like to commend. That never answer the phone, the med techs never answer or return your calls and when you take your loved one out to dinner answer bring them back, the door is locked and nobody answers the call button or phone. If other residents passing by did not open the door for us we would have to go to my home until the next day. And after talking to other residents at lunch, they all said the staff do not care and the food is horrible. Not a happy environment for your loved one. If you care about your loved one do not take them to Brookdale! No empathy or kind hearted staff members at all. They do minimal work but charge high fees for nothing. Did not hear one good compliment from any of the residents.

Overall, the diet experience has been OK. My mother-in-law doesn't love the food, but meals have been prepared in a timely fashion. The staff is very friendly. She has not participated in any of the activities so I cannot speak to that. Some concerns might include uncertainty or not clear on who is responsible for things such as setting up the Internet or getting the cable to work And not being able to get an answer from anybody on how to proceed. Also, when my mother-in-law has pushed her emergency alert button people do not always come in a reasonable time.

I really don't have any experience to compare it to as Brookdale is the only ASSISTED LIVING I have stayed at. They make an effort to please their clients by encouraging us to report anything we think needs attention. For example, they are having a meeting this afternoon to discuss menus. We are encouraged to speak up.

Most of the people were nice, especially the caregivers themselves. However it was clear that they were very understaffed when it came to caregiving and they took 30 minutes to an hour at times when called to assist with bathroom transfers. It seems like there was a lot issues with the caregiving management. The dining experience was good and they were nice enough to accommodate dietary restrictions. I will say that I struggled with the final bill as what I was told at the beginning for the monthly rate and what I ended up paying were not the same. I was given the runaround for a month before I decided to just not pursue it anymore. The staff that works there does seem to care a lot and they arrange a lot of activities for the residents which I thought was great. I think management was where I feel there could be some improvement.

Nurse does not communicate very well.

I'll stay anonymous: It's a good place for dad. The people who helped with his orientation were helpful and made the process doable. Being deaf has made it difficult for dad to meet people so he finds mealtime lonely. (He complains about the lack of condiments at meal time but we've reminded him he can bring his own salt and ketchup.). We're hoping the loneliness lessens as he has more chances to meet people. It's been a month now. He uses a cane and finds the walk from his room to the elevator to be a bit far but on the other hand, the walk for meals might help to keep him more mobile for longer. He attends and plays Bingo. He does jigsaw puzzles in a community room. The internet TV is sufficient but he wishes the Root sports channel was more affordable so he goes without his Mariner's baseball. The landline supports his CapTel phone and hopefully the captioning internet connection stays reliable (it dropped once and required someone to reconnect the link/password for him). He is adapting to his new living situation. Time will tell if he starts to feel at home feels more comfortable.

My dad didn't do much so it's hard to say. He didn't like their food and I don't think they cleaned him or his room very often. I couldn't stand the smell of his room!! They lost his cell phone when he went to the hospital.

The place is run down. The staff is excellent. Corporate billing is a huge mess. I would be hesitant in recommending to others. The small size was a positive as well as the staff.

Every community has a song and dance, so be cautiously optimistic.

Had to move my sister out of there. It was not a good match for her lifestyle. Every family situation is unique and also the senior that care is being sought for as well, just as unique. My senior was not coping well in the environment. I don't think any facility would work at this time for her.

Overall staff are very friendly and responsive. Weekend coverage lacks maintaining the same service witnessed and expected during the weekdays.

No specifics. It's been [time frame removed] since my mother passed and I have decided to try to forget my problems with homes and caretakers. Been fairly successful so don't want to go into reverse.

The caregivers were very good. Seemed shorthanded at times. Administration was fair at best.

The staff was always very friendly to us. The room was a good size. They had a lot of activities for the residents. We did have a small issue with the bed (hospital bed vs normal twin size bed). There were a couple of issues with the help pull chord not working. Final billing took a little bit to complete.