Brookdale

There is not enough staff to deliver the care they say they will. The staff they do have are excellent and try their best, but they cannot do everything without more help. The food is great and they try hard to keep it interesting, pretty much the same as any assisted living.

There needs to be more resources for activities that spark interest and physical activity. More arts, crafts, occupational therapy, field trips etc.

[name removed] is wonderful, need maintenance. [name removed]wonderful very prompt with responses, knowledgeable needs better "curb appeal" needs maintenances outside and inside. Very "dated" carpets soiled spots, some walls and doors facings- need cleaning repairs. Both studio and alcoves large size. Obvious work is being done, which is good dining area.. appears very nice.

The amenities were very nice, but the overall experience was upsetting and did not meet expectations. There were repeated concerns that left us disappointed, especially considering the cost.

Kitchen staff and food were pretty good. Management/ownership had big turnover that was chaotic, often nobody answered the phone for an hour when I called. There were times her meds were very late. Rooms were clean and spacious. Mom passed away about a month after we moved in and staff was caring and helpful with our loss.

The facility was not prepared for my father in laws arrival. Although the facility employees are very kind, I can't help but feel that management needs to be more hands on. It's kept very clean, they offer a lot of amenities for the more independent residents.

Medical staff is overworked. Contacting staff outside of normal business hours is very difficult.

The marketing team is exceptional and moving coordinator is tops! Maintenance is very understaffed and that contributes to inefficiency. Housekeeping doesn't keep up with public areas like main entrance and stair wells. Emergency response team is very good. Very friendly environment and a healthy resident council that the staff actively participates too. Serving staff in dining room has improved greatly since we moved in 3 months ago.

At night staff can be extremely inattentive. Food can be shockingly bad and you unfortunately need to complain or be present constantly in order to get results/ guarantees and promises

When daddy got moved down to memory care that's when we started having issues. I think because they thought he was a little more independent than the others to me they didn't check on and watch him as close. He fell twice with in the 3 weeks he was down there. I felt like they were short staffed in memory care.

The management team has been changing a lot this year! Hopefully they will stay still now. I like the staff now. They try hard.

While the staff was very helpful and I believe the facility a good fit, when we decided not to press forward the person in charge stated we would get a refund. It took about 6 months and constant badgering on my part for us to finally be reimbursed.

The food was wonderful but my husband had dementia and didn't last more than 4 hours there. He got aggressive and they sent him to Doylestown Hospital. We had to find a different place and it was difficult to get our money back. We finally got a check for two thirds of the initial amount.

[name removed] fell [date removed] while sweeping, breaking his right femur. He should have asked for help so that is on him. He was assessed and returned to Brookdale as a 2 person assist after a stay at Edgewater Rehab. After his return, the money I put in his wallet for the beauty salon disappeared. He had 3 twenties and 5 ones and was left with 5 ones. We reported to the admin. He feels the need for a bit of cash, although there is nothing he needs nor anywhere to spend it. The $[removed]was replaced by $[removed] in smaller bills. Completely Gone the next day. They had transferred employees from the memory care facility and suddenly things disappeared from a good number of rooms. The admin said he had no way of finding out but maybe I should put in a camera. I did. On [date removed] I gave the 30 day notice that I would be moving him. On [date removed], a single person came in to take him to lunch. Mind you, he was only able to stand and pivot. She used the correct walker to get him changed and then put it in the closet and brought out the one that he was too unstable to use. She did get him upright but turns away to fetch the wheelchair and he went down, breaking the same femur, a couple inches lower. We come from a place where attorneys can not advertise and I admit to talking smack about them and all the folks sitting around hoping for a 3 million dollar payday. Anyway, I did call Morgan and Morgan. They told me the difficulties in suing a facility and the papers requiring arbitration I had signed. Also, the 33% they got and that we would have to pay back all hospital and Rehab costs incurred by Medicare and UHC. I am not looking for a big payday but this has cost us $[date removed]so far and I would like to cover that. M&M also said it would be hard to prove that they violated their own protocol and that there was a single person. Thanks to the admin that had since left, I have video clips. We are currently in the discovery phase. Just an FYI. [name removed] felt that the caregivers were pretty good, the food had gone downhill and that housekeeping was slacking. I had mentioned several times that the halls smelled where the big stains were and that the dirt and dead bugs had been in the stairwell since we came in October. [name removed] went to Lake Eustis rehab (formerly Bedrock) for his second round. They were awesome! Even with a wound closed with 52 staples, he left there able to walk short distances with a walker. And that is our story of Brookdale. 3 admins between [dates removed] is cause for concern. So far, we are loving [name removed] new home at [community removed]

I can tell you this place, as a whole, is great. Clean, relatively safe. The only negative is the food. It could not be much worse. I rated the overall experience a 3 because of the food.

They call once a month for any comments. That's very helpful. My mom likes that it's all on ground floor and when her dog was alive she had her own little patio

Dining was horrible. Visually and taste. You order something different and they would forget.

Overall, the staff was welcoming and friendly during the move-in period, and they really tried to work with Dad's budget. It is an older facility but they were in the process of doing some upgrades to areas such as the hallways. Everything seemed mostly fine but they were very short staffed and I'm not sure they gave Dad much of an orientation, because he didn't seem aware of the available services, procedures, or schedules. Dad said he had a few arguments with some of the staff because they were dismissive (in his opinion). Unfortunately he didn't participate in any activities because he wasn't there long, but some of the other residents indicated that they enjoyed what was available. In the end we had to move him out after just a few months, because after a hospital stay, they said he wasn't fit enough to remain in assisted living (we think it was more that they they felt he was too "difficult", since he seems to be doing fine at his new residence.) The food was pretty good but the few times I ate with him they were often out of what we ordered. He told me that some of the people who were working there have quit and now work at his new assisted living facility.

Dining -- better and better food Staff- need a manager Someone or different ones with authority to make decisions there all the time. Custodian cannot do all and cannot make decisions. Activities-calendar does not let people know activities. Not all activities get put on calendar.

On the weekends and evenings from 5 on, just the caregivers are there and there are call offs. I'm really bothered that "in charge" staff are all gone on the weekends / evenings and no one is in charge. In my opinion there should always be at least one supervisor on the premises 24/7. They should also be calling individuals to come in to cover the call offs. Phones go off at 5pm. Good luck trying to get anyone. Response to a resident could be as long 20 minutes or more. They don't check to see if the resident is OK when the call light goes on. They just get to the resident when they get to them. I've told them what if they have fallen or they have fainted or are having a heart attack?You're not gonna know this until the caregiver shows up. Takes too long to serve food. No concierge. Front desk does not always have coverage to monitor the front door.