Brookdale

I would not recommend it to my family or friends. They complain about everything here. This place blows.

What they could improve on would be - Communication Cleanliness Professionalism Skills of staff Costs Attention to residents needs for assistance with ADLs

What they could improve on would be - food and cleanliness. At the moment we would not recommend Brookdale Charlotte East community to other families based on the experience so far.

It's a good room, it's nice, more attention needed to be paid to residents who need assist with ADL'S toileting, glasses hearing aides, shoes, lacking daily. Couldn't get meds figured out, never met or spoke with MD. Multiple falls requiring trips to ED for care. There is more to ASSISTED living than aesthetics.

They appear to be adequate. They stick to the schedule of providing medications. They won't help with personal care like showering, changing my father's clothes, brushing his teeth, clipping his nails, shaving and doing his washing his clothes. Those are left to be taken care of by family members's better than Arden Courts Assisted Living where my mother was at. Extra help from the Helping Hands organization was needed twice, when family members were out of town.

Staff turnover and general communications was frustrating from time to time.

It's been very challenging getting information from the clinical team there, including the psychiatrist. This is specific to the memory Care side. The memory Care coordinator is exceptional and took great care to conduct a social history on my mom to find out her interests and her background. I rated food average because of my mom's diet. I'm not sure how they could improve because the memory Care side is unique. The assisted living side has a vibrant menu.

Sales team were very responsive until the lease was signed. After we signed it was very hard to get any information from them. Lots of miscommunication. Room is very nice. Food is average.

Most workers are kind but there are quite a few that could do better. My mom hates meal time. Everyone is hallowing for something and [name removed] and workers can be rude. I think it's too crowded up. Washing is brought back still wet at times. My mother is very neat and tidy so they don't clean her room. I want it vacuumed and bath room cleaned regularly especially the toile and sink. No matter what she says---clean the room. Dusting too. Mom hates the food. All the same type stuff and too many carbs. Meat hard to chew. I'm thankful she is in a safe place but a few adjustments are needed.

The facility itself is good however they have had high turnover in all positions. In past 1.5 yrs they had 4-5 Directors and about the same amount of head nurses.

The care givers would alert me to problems if they happened in the facility but the response for questions and information from the directors is not very good.

They seem short handed, maybe . One of the care givers is kind of rough . Lots of language.

When my mom and brother started at Brookdale they were able to be on the Independent Living side. Within a few months my brothers cancer was to a point that he became bedridden. He had to move to the Assisted Living side and that was where many issues occurred. He was in Hospice care. They tried communicating with staff regarding his care when they weren't there. He began to deteriorate. I contacted the administrator many times but no follow through. The final straw was when my brother laid in feces for 6 hours. Both my mom and brother are now in facilities in the town I live in. I can monitor their care on a regular basis. I would recommend not having your loved ones in a place far away. Both are doing so much better and they are much happier.

Residents have to use the facility's preferred pharmacy or they'll be charged a monthly fee. Food choices are slim and alternative items even slimmer. Ice and water is not always available to Residents unless it is from their own apartment. (Previous facility had ice and water available 24/7 in the dining room.

They do a great job selling the property, but a terrible job on-boarding new residence. I would never have chosen them had I known this. It is hard to get a response from the staff, there is no communication and my parents are always confused.

My sister refuses to eat there- the food is not good and servings are inadequate. She does not participate in activities. No, we would not recommend Brookdale Browns Creek to other families. We had a better experience elsewhere.

It's been great. My aunt is not wanting to participate or go to DR for any meals but I have no real complaints. If she would cooperate they would get her out of bed for meals. Staff is all lovely. Thank you

The food is sub par. The staff is lovely. The activities seem fine. The room is nice. The price is high and raising on the 1st. The laundry service is sub par.

I have lived at Brookdale Oak Park for three months. The quality of the staff is reflected in the attitudes of the residents they know they are in a good place. My connect to community is my daughter lives five minutes away.

I have removed my mother from Brookdale manager was very good but the nursing and cleaning staff were horrible. I had to stand outside waiting to let me in several times in the rain and cold which tells me not enough staff. Cleaning was a joke supposed to be to be twice a week but that never happened had to get manager to come I never seen them vacuum her room and look at her bathroom and as far as showers were supposed to twice a week but again never happened had to call the manager and still no results for three more days after waiting 9 days and then another 3 days.