Brookdale

Clean facility and friendly. 1 of 2 elevators that service the facility has been out of service for 15 months. Don't know why but would not recommend until this issue is resolved.

I think it's a fine community for independent living and the activities director does a great job with the independent living folks but once they deemed my mother needed to be switched to assisted living and then they insisted on her moving to the locked memory care facility, her quality of care went downhill fast. Because of this I have moved my mother out of Brookdale to another facility.

We've had a hit or miss experience overall, more specifics to follow. We've had ongoing struggles with his care plan being implemented correctly. We've had several unanswered phone calls & emails. My father has been in a rehab due to a fall & even the staff at the rehab have had to physically go to the office to get responses. Before my dad fell, he was actually going to activities on his own without being prompted! It's a beautiful place with great benefits, but it is not providing the care we were told they would for the cost we are paying.

My experience with Brookdale Memory Care in Colonial Heights was a generally positive experience. The staff is friendly, caring, and communicates very well with families, which is greatly appreciated. While the overall environment is welcoming, the facilities could use some improvement and have limited amenities compared to newer facilities. Additionally, there is room for growth in how aggressive behaviors are managed. That said, the care provided is overall very compassionate, and despite a few areas needing improvement, I would still recommend this community to others considering a memory care provider. My parents have both passed away in the last 11 months so our experience and memory care was relatively short

Security is fine but access from visitors parking could be better, food could be better and meal times are too close between lunch and dinner, between dinner and breakfast is too long (>12 hours) need an late evening snack, need better MD following current medical conditions (patient has a AAA that needs to be evaluated, and hand problems that need to be addressed)

I visited Brookdale with my Mother-in-Law since it is close to where I live. We didn't see many residents hanging out except for the few in the entryway. They were just sitting on the chairs and not engaging with each other. This place looked very dated, tired and worn out. The hallway carpet was old and the apartments need updating. I will be crossing it off our list.

The person that showed my around was very pushy. The way she was trying to get me to sign the paperwork right then and there. I fell very intimidated. Trying hard to rent me a room with conditions that just didn't feel right.

They have a less than desireable monthly billing process in place between their facility and the corporate office. Keep careful records for any credits due your account. Ensure your chosen add on services are being consistently provided to you for the hefty monthly cost they charge.

I did not like the setting of this facility. It was in a very remote area,roads unmarked and where the people lived, was ununmarked and very difficult to find. The units themselves were very small and unpleasant. They have an option to have a two bedroom but have to open a wall between two units, you have to pay rent for two units which is unfair and you have no choice in the layout of the two bedroom units. Personally would not put my husband in this place.there is no balcony in any units shown.

Very Nice People and staff. Facility is definitely outdated. Just felt like it was an old place with very little amenities if any. You won’t initially walk in and say “ This is the place for me/love one” Very small and “intimate”

She has only been in the facility for a short time - Room size is small, but manageable. Just getting to know the staff, but so far they have been good. According to mother, the food is terrible.

My dad was there for 7 months and we had issues with his care and an ongoing rash/fungal infection for the last 2 months. Other than that they had some very good caregivers and staff, it just wasn't consistent care.

The in-take processing was poor... they knew my brother had issues with alcohol and drugs. He had abused alcohol in the past and was erratic at best in taking his prescribed medication's. The people at [removed name] did not check everything that he brought into the facility which allowed him access to alcohol that he had brought in one of his boxes. He got drunk and behaved badly… There's no question about that. However, had they checked his belongings more carefully, I think they would've discovered the contraband and prevented the whole problem. It's water under the bridge now, but the experience really set [removed name] back and cost him three or [removed dollar amount] that he really couldn't afford. I know things like this happen and I hope the people at [removed name] learned the lesson about in processing people who are not as sharp mentally as they should be… Which, I believe is probably a good percentage of their population.

Facility and staff are great to work with. They truly care about their residents. Corporate considers residents less than human and don't care if their residents can pay their exordanat rate rates or not. This needs to be addressed. My father is looking at over a 13% increase. Which will consume more than 80% of his income with next to no room for future rate hikes. The move in pricing is good but they can't tell you what the annual rate increase will be until less than 30 days till it goes in effect leaving the family no choice but to pay the outrageous rate increases.

Most of the administration is caring. The director is not very active with family and clients. The long term employees are knowledgeable and caring with the clients. The facility is clean and they decorate for the clients. Yes I would recommend this facility, I think on a whole it is + place

I would say there are concerns. The medication management has been poor. There have been many incidents where medications have not been ordered before they ran out, narcotics were stopped abruptly, causing problems. There's also concerns regarding the reduction in menu offerings in the dining hall and reduction in staff

I would look at others places.

Too far to travel for what they offer. I might be over sensitive to odor but didn’t care for the smell of the place. Maybe caught them on a bad day. I think because of the distance. Time and frequency of visits would be short and not as frequent as something closer.

My mother has been here for 14 months. Food is average to below average, cold and low quality. Staff is hit or miss, some good workers and also some terrible workers. Workers complain a lot. Not many activities older people would like want. I wouldn’t recommend.

Staff is wonderful. Facility is a little tired. Apartment size is good for me. Housekeeping was lacking but appears to be getting back on track. Room is noisey...I hear washers/dryers running, I believe a sump pump, and I believe the elevator running. Sort of hard to sleep when all that's going on. So I just turn the TV volume louder.