Brookdale

Great visit Very nice place. It would have been a nice place for my father-in-law They will not take my family member for a resident.

I was happy with Brookdale for about nine months. The last three months have been awful. He was in the hospital this past Sunday. I got a call from Brookdale. I showed up Monday to help one of the caregivers. Give him a shower. There was various things still connected to his body from the hospital visit on Tuesday. I get a call from Kaiser Hospital again and he's in there as of yesterday I'm not allowed to see him. It's breaking my heart and he will not last much longer having dementia and Alzheimer's without me seeing him because I'm the only person he knows

We had a very bad experience with Brookdale. They have restricted staff, specially at night If you have a family member with one to one, this is not the place.

Positive points 1. All of the staff were always friendly, helpful and caring to my 99 YO uncle. 2. Food service was good, dining room beautiful. 3. Activities were well recieved by residents who participated. My Uncle did not. 4. Transportation provided for doctors visits on specific days worked out wonderfully for me. I would meet him there and then take him back after going out for lunch. 5. Ocean House has a beautiful activity room on the 10th floor that was available for the family to gather and we celebrated my Uncle's 100th birthday there no charge for using the room. No place is perfect and Ocean House had faults. 1. Maintenance of building had flaws, elevators many times of service. Rooms lacked enough outlets. I had to run extension cords all over the room. Cable wires were never fastened to the walls. This was one of the first things I requested to fix and never happened. 2. Nursing staff never faxed requested progress notes to my uncle's Long Term Insurance company to get reimbursement for his cost of living there. Financial department did not send requested billing summary to my uncle's LTC insurance company. I only requested for some reimbursement his last 2 months of residency there because prior to that my uncle was independent with his self-care. This is a continuing dilemma and I hope it will be resolved soon.

While the people giving us the tour were excellent, and the facility itself is well taken care of, it is located too far from the family members who would be visiting Mom the most. It is also very large - almost overwhelmingly large for our mother. She wouldn't use some of the amenities this location has to offer. We thank everyone for their time but we won't be pursuing this location.

The facility was nice. It was very clean. It was the first place I visited so I couldn’t really make an opinion overall.

My only reason for my rating is that my wife lived there for six days and passed on [date removed], but I still had to absorb part of June. I complained to no avail about that as it is tacky to charge after one's loved one has passed. The staff seemed to be pretty good and I base this on six days of being there. She had stopped eating for the most part so dining was no experience. She was also not able to participate in any actives and just lived in the bed. It seemed clean and they were attentive to her needs. It is all a bad memory of the experience, but not really a reflection of the place.

Long story short...Brookdale Greeley is a beautiful facility which I thought was going to be a nice fit for mom. I purchased furniture, put her deposit in and was prepared to move her in out of rehab. The day before she was to move it, Brookdale called and said I needed to purchase a mobility device (which I would have had to order) which they said they had when I did my tour. So...she was on her last day of Medicare paid stay at her rehab so now we were going to have to pay $600+ a day at her rehab until I found a new place. Again, long story short...terrible customer service, lack of clarity, and then I had to fight them for months to get her refund because she never officially moved in due to their error. They kept her deposit but I at least got last half of April's fee. So...I definitely not recommend them but hopefully they have gotten better.

My mom says the food is really bad, entertainment is boring, and carpets, fake plants in the common areas are dirty/dusty. They changed the policy on when you can pick up food to take back to your apartment to eat, which is very limiting. There is a very limited laundry facility.

This place is a great facility if you have a loved one that is highly functioning. The residents have freedom to go outside unsupervised. My loved one has Alzheimer’s. The thought of them having freedom to go outside without anyone knowing about it is not something I am comfortable with. This place is listed as assisted living but serves regular coffee to the residents. This really surprised me because I have read that caffeine is not good for Alzheimer’s patients. The facility was very clean and the residents seemed happy. The person I met with, [Name Removed], was extremely helpful and answered all of my questions. Brookdale East looks like a great place for a loved one, just not mine.

Apartment is OK. House cleaning is marginal, but used to be good. Dining has gone from fair to mostly bad. Most of the activities are either entertainment or resident run games.

A more focused "buddy" system would help. Having a resident show my brother around the first few days was helpful, but more encouragement to try out activities or use the bus for shopping might have lessened his isolation. They may have tried, but his first inclination is to refuse. He did respond if someone needed help. He is now moving to Memory Care and I hope he will be able to adjust to that situation and that the promised activities will take place.

Just seemed an old and tired facility. It was okay, just not more. Activities were not what my mom wanted.

Our host, [name removed], was very friendly, knowledgeable, and professional. Brookdale appears to be the priciest of the senior independent living facilities we have visited. Priciest while offering the least desirable dining options. The location is, however, the best among the choices.

the people were friendly and the facility felt "homey" but we were unhappy with the level of communication from Admissions Director, Health & Wellness Director and Administrator; we were also unhappy with the level of attention to medical issues and the failure to fully address serious issues

Food bad, promises made prior to move-in weren't true. There is a charge for everything. My apartment is large and beautiful.

Moving in was a disaster. Poor communication beforehand and then the day of move they didn't even know it was that day. Apartment not cleaned, appliances and a/c not working. Terrible. I did write a letter 2 weeks later to the executive director and she got everything fixed. But the fact that this happened was very disappointing and unacceptable. Had a month and 3 weeks to prepare.

My mother passed at Brookdale only after residing there after 12 days. So I cannot give an unbiased review. Paying the initial Community-fee and the 7-day "after death" ad-on fee I would not have minded, but in those 12 days my Mom never had her dentures out or cleaned (her new box of Polident tablets and denture cream were NEVER opened, and only one shower & shampoo--I stopped in daily to visit her). I found her semi-private room disheveled the 3rd day she resided there...a dirty Depends laying atop her unlined trashcan beside her unmade bed at 1pm (I have a photo). The room wreaked of urine until I bagged up the soiled item and sprayed Lysol throughout. I apologized to Mom's roommate. I did bring it to the attention of her (weekend) CNA who apologized but she was not sincere at all.

Very nice staff. The apartments were very small and dark. Common areas were a bit cluttered. The dining room appeared crowded and chaotic.

Food is going through a transition and has been mediocre. Activities and cleanliness have been good. Apartment size is adequate.