Brookdale

In the grand scheme of things it's one of the nicer places around. Slightly more expensive, but decent.

We toured the Memory care area. My mother told them she was not ready to make the change. Neither unit was somewhere I would house my mother for the remainder of her days. Both were depressing to me.

It was old and needed maintenance. The approach to the property has flapping screens on the a few of the porches. There were no kitchenettes in the studio apartment. There was water damage in the laundry room I saw. There was no studio apartment to tour. The apartments were kind of dark.

I would give Brookdale 3 stars. The apartment sizes are a little small. There is not a lot of room. Most of the staff are very nice and helpful. I believe they are understaffed so wait times may be a little long if care is needed. The food leaves a lot to be desired. Some of it is not too bad, but a good portion of it is just okay. The cook at the one is Palm Coast sometimes tends to oversalt instead of using spices to bring out the flavors in the food.

I would have given them a 5 a few months ago, however there's been some changes with the director and a nurse I really liked. With the changes I'm taking a more conservative perspective, so a 3 or 3.5 currently. That could change if the replacements live up to my expectations, but I'm not holding my breath.

They have hired a new Wellness Director who is still in training. Not sure when they start. The activities director seems good. She engages the residents and has a mix of activities and folks from the outside coming in. The staff are very kind and caring. The facility is older and I think needs a refurbishment. The food is ok. I understand from the cooks that they don't have a lot of freedom on what they prepare. Menu seems set by Brookdale Corporate. I think they should have more frequent housekeeping. But overall I think it's a good memory care facility.

Negative would be lack of communication. I don't get updated on anything and have had a hard time getting responses when I reach out regarding specific things. Positive would be activities available. My dad hasn't really participated but the residents I've seen while visiting seem to enjoy it.

The most positive aspect for me is the friendliness among the residents. I also appreciate the variety of activities. The administration is lacking in carry through on what we hear from them during resident council meetings. For instance, I've had items turned in for maintenance since July, 2025, that have not been fixed. I have large limbs in my yard that were cut and left. They were like that when we moved in May, 2025. The staff never speaks to us residents as we meet in the hallways. The food is average but too many times we enter the dining room and find no cleared tables for us to sit. To end on a positive the location is superb!

All the people I met seemed to be enjoying their job and wanted to help people. The jury is still out on this as my dad has had some personal issues and I am not sure how I feel about how they handled them or will be handling them in the future yet.

My mom moved into Brookdale Independent Living about two months ago, and overall, we’ve had a very positive experience. The staff are consistently friendly and welcoming, and they’ve created a warm, home-like environment that really helped ease her transition. There’s a wide variety of activities to keep residents engaged, and the food has been great. One of the unexpected highlights is the heated pool and hot tub—my mom uses them almost daily and truly enjoys that part of her routine. It’s also a very pet-friendly community, which was important to us. There’s plenty of outdoor space with grass and beautiful trees, making it ideal for walking dogs. The main challenge we’ve faced is around care level planning. My mom is in the early stages of dementia, and while we were given the choice between independent living and memory care, assisted living is not an option here for residents with a dementia diagnosis. I had hoped assisted living would be the right middle ground, as independent living has been somewhat difficult for her, while memory care feels too advanced at this stage. Because of this, I’ve had to arrange outside caregiving support to help her manage day-to-day. I do wish this had been more clearly explained upfront, as it would have helped us make a more informed decision and better prepare for her needs. That said, the community itself is wonderful—friendly, active, and full of thoughtful amenities. With clearer communication about care limitations, this would have been an even smoother experience.

1. The longer my mom is there, the more comfortable it is. The staff has gotten to know her and is, her family. I feel they care for the residents. 2. Cleanliness- they have gotten new cleaning staff, and it's been really nice. They keep my mom's room clean. The common areas are very clean. 3. Every staff member has been friendly, and the staff engage with the residents. 4. Initially we had a rocky time settling in and forming a plan of care. She moved in after being in a hospital that did not communicate well with the nursing and medical staff. It has gotten straightened out. In addition on the quality of care, there have been some medication errors, lengthy time to get it all straightened. But we collaborate with the medical and nursing staff a lot smoother now. 5. The admin staff are great.[Name Removed] stays late to pick up any tasks that still need completed. They're very receptive to our communication. 6. I am not quite sure on food. We do have a fridge with drinks and snacks and non-fridge snacks for her. She likes snacks, so we make sure she's always stocked with foods that go with her swallowing ability. 7.[Name Removed] gets activities planned for the residents all the time. There are a lot of seasonal activities and opportunities for families to participate. There's live music, projects, exercise classes. 8. Value for money. It's not cheap. Rent was recently increased to hire more staff. But our family looked through many many places. This was the only one that felt like an apartment and not a hospital room. It reminds me of a dorm room. It's nice to call it her apartment. You can do anything inside to personalize their space. We could not afford the super nice ones, and ones cheaper were not as homey. A lot had roommates and hospital tile floors with hospital beds. And we knew she wouldn't like that environment.

Generally speaking, staff was pleasant, but were overworked to me. Some didn't have the patience I thought was needed in a facility like that. Request were taken, but not acted on for sometime. Food was not much to talk about. I think for basic necessities without any extra Care required would've been OK but once you got over that point.. the room was very nice. We got a double room. It was great of course we furnished the whole thing and made it that way too. You know my mom was difficult, but that's why she was in there. If she was easy we could've taken care of her. That's my disappointment. It seemed to me that with that many rooms there simply wasn't staff available or they certainly didn't respond quickly enough. Look, I realize that has to be a tough job for anybody, but if you're going to show up every day then you should want to be there.

Several staff members were very caring and attentive to my mother's needs and my concerns, but the atmosphere has changed over the past few months, and I have seen a turnover of staff and frustration that they. are overworked and underpaid. The residents seem unhappier, and my mom is depressed and under stimulated. She rarely leaves her room except for meals, and the room is unkempt and depressing. We were charged for her care when she was in hospital and rehab for over a month. It seems like management is more concerned with making money than caring for the residents and the staff.

Admin staff seems to stay behind closed doors; poor communication; Hands on staff are great and genuinely care about residents; Activities on the schedule are routinely canceled because staff not available or the time is not as indicated on the monthly print out so we must remember to look at a white board in the dining room for actual daily schedule; Food is good but service is slow due to low staffing numbers (sometimes only 1 or 2); residents are brought to dining area and the tables are not set and ready; the rooms are nice size at this facility. My Dad was in a facility in Oklahoma and at meals it was "all hands on deck" to get the residents to the dining room and served. I'm told that used to be the case at this facility under previous management.

We had good communication at first but it waned as time went on. I live 4 hours away, but my niece lived fairly close in Pearland. I feel once my sister couldn't do for herself everything went into the ditch. She didn't care for showers and it was difficult for her to let strangers bathe her....but ..for the outrageous monthly charge I would think their memory care staff would know how to handle a dementia patient to make it more agreeable. I feel they were adequate on activities and actually hosted family nights occasionally. The food was probably adequate, but not much help for folks who needed help with utensils. She was in a room with 2 other roommates and didn't like it at all. Rent was [Amount removed]. each. The times I was in the room it smelled like poop and I always felt her bed linens needed to be changed. I think the facility was understaffed. Before we pulled her out of Brookdale she was taken by ambulance to the ER on 3 occasions in two weeks....over the holidays. Fell 2 times and found unresponsive another time. I am extremely disappointed in Memory Care and the whole myth that your loved one is safe, clean and being cared for. There has to be a better way or families need to understand the program that they are basically on their own and be shepherded around. It's very, very sad.

Make sure you know what you are paying for get a detailed list of what's in the different care levels and charges lots of hidden fees or unknowns. Going to visit let your guests know you're coming so they can have somebody waiting there to let you in sometimes you might be waiting 10 to 20 minutes to be left in the building experienced waiting 25 minutes to be let out. They seem to be kind of understaffed right now. All the workers are very kind and the place is clean. Food qualities could be improved, but overall it fills the need. It's safe and it's clean. All the workers that are there are doing the best they can with the resources they have available. Would love to have somebody by the door to let people in and out especially guest. Important to state that all of the residents that live at BROOKDALE alliance seem happy they are well taken care of they exhibit signs of independence and self-care. There's just a few things that improvement could be made on in my opinion.

Most of the rooms are shared bathrooms, which doesn't work out for sanitary reasons!! They have major issues with laundry service, and cleanliness of the room rooms! Communication with staff is horrible!

They have had a lot of staff changes over the last 6 months. It makes it hard to know the staff. Unsure if this is a place I would recommend at the current moment.

This is from the memory care unit view. Not enough attention if you want to stay in your room. If you like to socialize it's probably not too bad. They seem to do a pretty good job of getting the groups together in the afternoon and doing craft kinds of things mostly pointed toward the ladies.

Everything was clean and the staff were friendly and caring. I'm undecided about recommending to others.