Brookdale

Can't say enough about the front-line staff - friendly and supportive for both residents and families. The activities aren't as robust as I would have liked.

Its a beautiful facility. Clean, and very welcoming. Their pricing is very inconsistent. Started reasonable and jumped up almost 3x's the amount in a short period of time. [name removed] the director was not very trustworthy.

Brookdale was not a good fit for my Dad and his experience was not very good. However, there were some staff and caregivers there who were exceptional in their kindness and professionalism. We appreciate them. Another family may have a very different experience and find Brookdale to align with their needs.

We are actually very disappointed with the quality of care, especially lately. They don't have transportation anymore which is creating a hardship and a main reason we chose Brookdale. We are considering moving him to a new facility.

Be sure to visit regularly, know that turnover is high and it's not perfect. They need to improve the quality of the food. Looks like it's out of a can most of the time, and add more activities. But I would recommend it.

The staff that takes care of our mom is very good. Kind and caring. We feel very comfortable with the care they provide. But there are two areas of concern for our family. First, we do not understand why the personal care charges are so very high, and we have many times requested detailed invoices but have never received one. Second concern is the billing system, which is error-prone, and takes too long to issue correct invoices. These are things that the management should address, but after repeated requests we have given up. Other than that, the folks who take care of our mom are wonderful. And we feel she is in a good, safe environment.

Not suitable for [name removed] for respite care. Spring Meadows requires a minimum of 6 months for respite care. Therefore we didn't learn specifics.

The staff at Brookdale Newberg are absolutely wonderful.

Unless your loved one is fully ambulatory, this facility cannot accommodate them because they are understaffed.

My Mom loves the facility, says the staff is amazing and caring but the food is average.

Things there are clean for the most part. Move in was rocky at best and not a lot of communication or help about what services they offer once moved in. So those are about a 3. The food is the main issue. Almost inedible on occaison. Poor quality, and tiny portions and never even warm, sometimes inedible and my dad is not picky at all. Food is supposed to be included but most few residents go to the dining room and will provide their own meals. Sometimes they wait for 30-45 minutes to be waited on in a pretty small dining room so I give that about a 2 - in fact we are looking at moving to another facility because of that. Staffing continues to be an issue. It's like they are always having problems getting employees and are short handed. But the lobby is nice and I feel like the people there care if he's alive.

Property is dated and due for major renovation. The rooms that are supposed to be for independent living do not have full kitchen or washer/dryer.

The facility is very quick to send the resident to the hospital if they have an incident or a fall. I don't like that because the elderly struggle mentally and physically once placed in the hospital if it was for a small incident.

My dads assisted living contract was canceled and I had to fight 3 months to get his refund back. I would not recommend them. They really gave me a run around And I believe they would have nickeled and dimed my father for every little service

I moved my wife from BD bc she did not do well there. The facilities and food were fantastic. Activities were ok but need more hands on opportunities I.e arts/crafts. Central admin was excellent but leadership in the memory care unit was very poor and negatively influenced the sides. Some aides were fine while others obviously didn't want to be there.

It was 5 stars at first but when they lost a lot a staffing...it went to more like 3 stars. I know it takes a lot to take care of all the needs of so many people. We noticed changes in the cleanliness, lack of staff in the main area. Many times there may not be any staff at all in the main area.

[name removed] the sales person is absolutely fantastic very responsive. Very helpful. Always available even when not on site Staff turnover is huge -- communication is lacking. Consistant questions must take place. Reminders and followup is necessary-- expensive for the type of care needed vs care received. I had to follow up to get information. Not forthcoming with info ... I realize it's a memory care facility but to blame everything on the patient is very disheartening. [name removed] the head nurse is overwhelmed but provides info if can catch him.

The main issue I had with the facility, it might have been a misunderstanding on my part but my resident received very little personal attention. No vital signs, temperature or any of that information was checked. He was left in his wheelchair for most of the time there and actually fell out of it several times. He also developed an infection along his midsection from leaning over for such long periods of time. He received little to no assistance bathing or personal hygiene. He was found several times in his room on the floor unable to get up. He was diagnosed with fractured ribs after one of those incidents. He also developed a serious UTI infection while there that went undiagnosed until he was sent to the emergency room after a fall. I was informed before he moved in that there was a dementia unit and they worked with them. He eventually ended up sitting at a table by himself in the dining room with no one else to eat with him. He often became frustrated because he could not feed himself properly and was dropping food. There was very little assistance helping him eat and I had to do it almost every time I visited. I don't mean to be totally negative about my experience I'm just trying to be honest and maybe my expectations were above what they could provide. I assumed with it being called assisted living that there would be more assistance. He has approved immensely since I removed him from there. He received about a month and a half of physical therapy after going to the hospital from Brookdale. He is now walking up right with the assistance of a walker or a cane and his mental and physical status has greatly improved. He rarely has to use the wheelchair. He was doing so well I have moved him into a personal residence with an aid living with him. I hope the progress continues. The staff at Brookdale was very friendly. I don't mean to bash any of them or the facility I'm just trying to be honest at what my expectations were and what was received.

They need a system at shift change so if a resident needs assistance, someone comes, not thirty minutes later. The room itself is more than adequate the little kitchenette space and the large bathroom with the bench in the shower is exactly what we needed.

They are still in need of finishing renovation after hail storm. Hallways still have tired carpeting. It is my recommendation that all carpeting be removed to address a health concerns like respiratory issues from dust mites, mold and mildew in addition to urine, blood and other bodily fluid discharge that requires cleanup . This facility is well designed with ample walk in closets. Relatively quiet neighborhood. Food is comfort food. There is the choice of buffet or order from menu. The dining area is do for a remodel. It is the same look it had when I knew it as Carriage Inn. The oddly placed interior curtains are still waiting for the 70’s to retrieve them. There is no transition to assisted living and as long as I can live comfortably in my fully paid off home, I will.