Brookdale

It has taken 6 weeks for staff to do their jobs correctly. [name removed], Wellness Director is wonderful. Food is good. The Social Director left 4 weeks ago. Still no replacement. The Executive Director got a promotion and has gone to another Brookdale location. There is a temporary Executive Director.

They were always short staffed, especially on weekends. Activities seemed to be appropriate. My Dad didn't participate in many activities due to the fact he needed a wheelchair to get around. Unless my sister or myself were there, he didn't get a lot of help moving around. Bottom line my Dad's needs were greater than they could provide, although they assured us they could.

Most of our experience with Brookdale was positive but I wouldn't recommend them to anyone with dementia. The place is clean and the staff is helpful, they just don't have the expertise to help dementia patients.

They are understaffed given the number of clients assigned per caregiver. 12 hour shifts are common which is difficult. Personnel is also underpaid which does not incentivize the caregivers to do the work for such long shifts caring for 10 or more clients. This work is hard! You have to love it to do it well. Their billing system needs revision. Billing per account should be done on the 1st of the month not the 15th. The invoices are incorrect.

Didn't really get the whole feeling of the place since we toured a different location and then moved my dad here. We didn't know a lot of things. Like how to get cable installed, that we got 10 free meal vouchers so we could eat with my dad, what day his apartment would be cleaned, ect. We did let the facility know that my dad's apartment had roaches and they did take care of that. Everyone was kind and friendly. We were told that eat into had an emergency pull cord, but when my dad used it, it took them 30 minutes to get to him and then they said he shouldn't use it in independent living. Nice and friendly people. Best place my dad has been for food. There are plenty of activities to choose from. We shopped around and this was within our budget.

The front office and professional staff with offices off of the lobby are very nice. The actual caregivers have no credentials. They do their best, but as usual, are a bit overworked and have little time (or inclination) to socialize with the residents. 4 times I went for a visit, and the resident had either soiled sheets, or no sheets at all on the bed. The resident's clothing bathroom linnens and bed linnens seem to get 'lost ' frequently. Having their personal belongings confiscated causes anxiety and disorientation . And yes, practically everything is taken away. On a positive note the place prevents the forgetful one from wandering/escaping so it is a safe place. Despite the fact that my loved one entered the facility as a pre-diabetic, they are still brought sweets for snacks, and given white bread and plenty of carbs, as opposed to whole grains, nuts and leafy greens and fresh fruit. I believe they do serve fresh vegetables.

you get what you pay for and only what you pay for. There was a homey feeling to the place. Very clean.

not familiar with the activities and participation since my Grandmother is a party pooper. The managers really try but it appears to be difficult to retain staff

I rated for average. I manage my Mom's care from out of state, find that follow up communication from Nurse Practitioner or on site nurses takes a lot of time. Often I must call a couple times. It would be nice if staff manager would update by email when she has medical visits, changes in meds or treatment plans, or change in NP .She is considered independent living, however she has meds dispensed by staff. She doesn't always remember all the details after med visits to tell me completely what was discussed. She often skips dining room. Says food is horrible. Evidently it's hard to keep staff and she thinks no dietary/professional manager is on site most of time. I find that we are supplementing with outside grocery purchases quite often.

Pros: Brookdale Tramway Ridge is in a nice location. The sales manager was very nice and provided us with some very informative literature on the place. The price is right. They even accepted a cat! I know my mother is taken.Care of in regard to food and shelter. They do have a few extracurricular activities for her. Cons: The memory care rooms are very small. The lighting in the place is not great and , it seems very dark. My not being there all the time, i am not sure how well the room cleaning and laundry is going. I think. My mother could be involved in a more extra tricular activity... Overall, it seems pretty good.

Some of the employees were very nice, some of them were just awful. The food was so so. My mother would've preferred fresh ingredients The activities were nice. The place seemed clean.

Food does not address restricted diets. And extreme salt. Apartment is acceptable. Apparently you have never heard of using thermostats, as the hall is freezing because the controls are all set to the lowest. I have considered leaving because of the dietary and poor maintenance, etc.

My Dad move into the assisted living unit there and has since moved on to memory care. He is happy there. I feel like it's a nice facility but just understaffed as many are. I would recommend to others. I feel like Brookdale truly cares about it's residents

My family member requires secure memory care, in addition to Parkinsons. All places provided did not provide for future more intensive care. Home would help w/future placement when/ if funds running out. Cross Keys in New Oxford was never mentioned. Perhaps because it's nonprofit. Staff knowledgeable, knew patients by name. Patients also recognized staff. Feel good about placement.

They tend to have quite a bit of staff changes so I think it's a management problem. I am talking about the assisted living side. I wouldn't give it a high rating. We're trying to nail things down, but they tend not to have enough nurses on staff.

On several visits to his room after they sent him away for being uncooperative, not one person from the director, nurse, or any staff members who knew him so much as asked how he was doing. Personal items such as labeled clothing and bed linens went missing and oddly enough clothing items not belonging to him would be hung in his closet even though the sizes were often too small and they were labeled with someone else's name.

My family member requires secure memory care, in addition to Parkinsons. All places provided did not provide for future more intensive care. Home would help w/future placement when/ if funds running out. Cross Keys in New Oxford was never mentioned. Perhaps because it's nonprofit. Staff knowledgeable, knew patients by name. Patients also recognized staff. Feel good about placement.

She has fallen several times. The first time, she pushed her call button and waited far too long before anyone came. They called me, but she was left on the floor for an extended period before being helped, and I wasn’t notified until much later. This is NOT acceptable to me.

Since this is a small facility, they do not have a large staff. Therefore, often visitors have to wait longer than average before staff can get to the door to let you in and out.

You just need to stay on top of the care u are supposed to be getting. I would recommend to others.