Brookdale

the facility was very nice and the entertainment was very good, they had regular outings once or twice a week. The main areas that were not good were the quality of care to include medication management, and the billing. The billing was very poor and the quality of care was a challenge and required a lot of communication from my family over concerns. I'm torn on whether to recommend. Some people and services there were great, but other areas really lacking. I probably wouldn't take her back there.

Staff- those that interact daily such as dining and housekeeping, nurse aides are wonderful. Very caring and friendly. Upper level staff and not very communicative or helpful. Facility is clean but we have had issues with some basic maintenance being completed. Dining not ideal. Often don't have basic food such as vegetables, bread and peanut butter. Understaffed so lots of wait time for meals which is hard for elderly. Activities are appropriate and varied. Staff are great with the residents. I would say overall my parents are satisfied with the facility but I think they should receive more for the money they are paying with being understaffed as the major issue

Room air conditioner not functioning properly. Told they had a bed but client slept on mattress on floor. Staff nice but transition was less than optimal. Blame most on transferring hospital not listening to our requests. He got there with a wound infection that staff not prepared to handle. Again fault transferring hospital. Ended up a failed discharge. Sadly all this left bad taste in mouth for transferring patient/client

The staff is all super friendly. Very nice, helpful when asked for help. However, the dining area is often pretty messy. The food is mediocre. I'm sure it's hard to cook And clean for that segment of the population because of dietary restrictions and such but it doesn't seem like they're doing as well as they could with the food. The cleaning of my mom's room is not very consistent and they don't really pay attention to whether or not her bed needs changed as far as I can tell. The room is a good size . The toilet runs and you have to hold the handle down for several seconds to get it to flush . The toilet paper holder has been broken for weeks. I don't care for the shower setup because the molded seat is on the opposite wall as the shower head and the contraption that holds the handheld shower head is confusing. I don't have any real experience to compare this to so it might be that this is just how it is. I don't feel it's a BAD place but not as good as I would expect for the monthly cost.

We founds things were slow coming after move in. Keys, name tags, work orders for maintenance, etc. The food is very good, and the staff are friendly and helpful but don't always know what one or another is doing. It has been a learning curve.

Understaffed Cleanliness good Food good Not enough activities for the blind. Was not upfront about cost. Was signing paperwork when told about some extra cost. To many Chiefs and not enough Indians. The nurses were good but not enough.

Our friend moved in and stayed one month and five days the next month and was hospitalized with pneumonia and ended up in another facility in long term care. For one full month and five days the next month he paid over [removed] dollars. The roof leaked in his room, the power went out in a storm with no generator back up, and his air conditioner went out the last day he was there before going to hospital. I would not recommend Brookdale Lake Brazos to anyone.

Mother in law got sick before going there and transitioned there from the hospital with hospice. Hospice provided most of her care until she passed about 10 days later. She really was not able to experience the facility the way it was meant to be . The staff were ok but not as helpful as they said they would be for her level of care. It's definitely great if you're mobile and able to do things on your own a bit more. We also paid a lot of money over [removed]dollars for less than 2 weeks care which was not able to be refunded. Overall we liked the facility and it was clean. The food was good and the rooms nice. I think she really needed to be in a complete care facility which would have given her constant 24 hour care. Things progressed much quicker than we thought.

I ended up not actually touring the facility since they let me know they are getting away from transitioning patients from Medicare to Medicaid which my brother will need in a couple of years. They were very nice and directed me to Brookdale Overland Park.

I am glad to see they are making facility improvements. Would like to see more outings for the residents and the elevator needs to be replaced. The new director seems more on top of resident concerns and family concerns. The carpet throughout needs to be replaced.

The facility is fairly clean, but the first floor smells like pet pee very badly. The food is good, but meal times are inconsistent in the morning because of a shortage of staff. The elevators are fast, and the hands-on care is great. However, there is a lack of training and experience during night shifts, and you can't get hold of anyone at night. They advertise that they transport to doctors' offices, but their bus is always broken, and they had an excuse every time we tried to schedule anything. The activities are okay, but there is a lack of any kind of security. They accept and hard sell you on taking patients who have way more care needs than they can handle just to make a profit.

Almost all of the staff is sweet! Everyone is so nice to mom and that's very important to me. They have a full schedule of activities all the time and the resident engagement director is great with the residents. Mom has advanced dementia but gets around fine. She tells the aides she doesn't need help with anything, so they don't help much even though she needs it! I think the food is fair. It seemed like they were keeping her room clean until the past month. Something has changed. Room size is fine.

Several of the employees there were great. There were a few not so much. They have started cutting costs and running out of food. Their bus is in the shop more than it's out. I believe some changes need to be made before I would recommend them. They are having financial problems and being sued

The food is good. No activities Director. Care staff, business manager, and housekeeping staff are acting as activities Director. Not many activities taking place. Facility cleanliness is hit or miss. No health and wellness Director. Staff are kind and mostly caring. Apartment sizes are good

Staff turnaround (medical) was tremendous. 4 hospital visits in 8 months - didn't pay close attention to her. We paid for a controlled diet and she would get French fries and grilled cheese sandwich. The food started out good but deteriorated to tasteless glop with the new chef. The only standard was [name removed] (sales) everyone else came and went and didn't know mom or was too busy .. very understaffed for medical care Mom once stepped in a diaper mess and it wasn't cleaned until I got there. They had one attendant for fun (bingo, music, nails, flowers) mom enjoyed that but then he quit Response to medical or questions was responded to short and quipped. Nothing explained as the person who provided care was never there Check ins were supposed to happen but when things were lost or forgotten, mom was blamed (I realize it is a memory care but she wasn't as bad as a lot of folks there--she wasn't there because she couldn't remember to take her meds) she wasn't forgotten and then hustled about. Medical care was chased not prevented Administration was very buck passing. Nothing was her fault - always corporate or staff. Hard to get anything in writing. Would make appointments to be blown off It looked good from the outside but not pleasant in reality

Front desk person is there 24/7. There is no security. A scam person talked w my dad about life insurance. My dad gave him his phone number and apartment number. The guy came back didn’t sign in and walked into my dads apartment. Now we told my dad not to do this and he remembered while the person was there and asked him to leave. Good thing he left but this could have been more of an issue.

Staff is pretty nice The community is very clean Food is ok My mom has a studio apartment with two closets It's pretty roomy Administration is great especially the sales team. My overall experience is a good one.

It was not what I was expecting. I didn't know it was strictly dementia and alzheimers. My husband isn't anywhere near being ready for this type of facility.

The facility and Staff were very nice and welcoming! I don't feel she received the care she deserved ($[removed] per month). Between Hospice and Brookdale they weren't able to meet her needs! We weren't there long enough, but do feel they were not sufficiently staffed in Memory Care! To be fair they were still learning about her, but she somehow tripped and dislocated her shoulder the 2nd week she was there! I think the main thing to share with other potential residents is not enough Staff in Memory Care! Granted my mother in law required a very high level of care! I was a bit bitter yesterday mainly due to lack of communication on all sides! The Assisted Living side seemed very nice and well staffed!

My rating would be 3. My reason is that I felt they are understaffed and they can't possibly assist all the residents as they need. My mom was bedridden so she needed special care actually, much more than most of the residents there, that is why I decided to bring her home and care for her there as hard as it was. I am so glad I did. As for the food and cleanliness, the food was okay, not 5 star but they did the best they could to accommodate my mother with her special needs. The cleanliness of the building was very nice, smelled clean. The only comment I would like to make is that the carpets in the room really did need some cleaning. Some of the window screens in the rooms might need to be replaced. Other than that, the staff was pleasant and helpful and my mother mentioned that to me a few times. I did appreciate the help they did provide to my mother.