Brookdale

Facility is very tired and old. Poor overall maintenance. Lots of dirt around screen room door handle. Ladies room near dining room did not feel clean. Apartment shown to us had musty smell. Poor landscaping maintenance in front of facility and in residents’ outdoor garden area.

The staff is pretty good however they are so short handed. Room is good size and kept clean. Food is average. Activities are ok but they could do so much more with help.

The nursing staff and medical director are all amazing The cleaning & laundry staff are so so and they do not bring the things we marked with my dads name back to him after being washed and he's missing some items I have complained and shown proof of the missing items but things are still not correct

Room is small. Staff is minimally helpful, particularly medical staff. Family had to do way more care than we had expected. Not a good fit for anyone who needs anything other than direction/encouragement.

The monthly billing has been a nightmare with massive increases each month. In the process of getting that corrected. Staff has great and treat her well. Mom fell during the night shift during her second week there and now has a small brain bleed. Hospice has stepped in and Brookdale staff works along side them daily.

Aides never show up on time. Say they will be right back but never show up. Big problem. Therapists never come on time. To short of space to comment on.

Care is overpriced for what you get. Easy to get looked over and overcharged if I wasn't holding them accountable. Entertainment options exaggerated in terms of field trips etc.

I just moved here last month from another senior living place. I had lunch here before i chose to move and they have a new chef and dining manager. There is more options to choose from than my last facility. I always order the hamburger, which is my favorite food. I made some friends immediately when I moved in. I sat with other residents that are into similar interests.

We did not choose this memory care facility for our family member. We preferred another facility more. All of the staff members we met were very nice though.

Apartment size is nicer than most we saw in other facilities. Not always great about picking up his room when they are supposed too, have misplaced his laundry baskets and he ended up with one that wasn't his, activity area is super small and right when you walk in the front door. Nowhere else for them to " hang out".. Brookdale in Wickliffe was nicer in the common areas. Food is not bad but portions sometimes small for a big guy like my dad, nurses very nice and good about communicating, nurse practitioner not great about getting back to you

It's probably a good place for healthy adults, but it was not the place for my husband. The sales person at the facility and the person at A Place for Mom sold an idyllic experience , but the reality was far different for my husband. We should have been guided to a different level of care.

Do your research and visit at different times to see how the atmosphere is.

I’ve really enjoyed my time at Brookdale. I enjoy spending time with the other residents. I enjoy going out on Alden’s. My only complain complaint is it takes the staff a long time to come and see me when I pull my call bell

My review place I really enjoy my room. I really enjoy the residence spending time with them, but in the last month we have lost quite a few staff members and it feels like things are getting worse, and we are not able to get help when we need help

The staff is attentive for the most part, the cleaning lady ( who was just fired) was terrible, and didn't clean efficiently or often. The food is average. There were a number of issues with repair, that have mostly been fixed. My mother is a perfectionist, but I can still see her issue with some of these items. At this time, it is the best bang for her buck. She is unhappy with it, but I think she can tolerate the small issues.

Level and quality of care is decreasing. Staff is downsizing so therefore the quality of care I receive is decreasing. Also the rent continues to increase and they are eliminating staff. Brookdale seems to be more about money than they are with the quality of care they are giving their residents

I was at brookdale for one week...not impressed!! Ask for a pain pill which took up to two hours to finally get.. They promised me a Walker to be delivered, never saw it. I would be generous to give this place 2 stars.

The staff seems to care a great deal. Food is good and overall very clean. Apartment size is adequate (could be larger). An issue I'm having is the cost is so much higher than we were originally quoted. By more than $[removed]. I'm trying to navigate that right now.

Staff is friendly. Had to ask numerous time over a couple week period to clean his toilet of blood and crap the was on it. His room appears to be smaller than others and nobody told me the rooms were not furnished with anything. They had a bed and dresser they were able to set up in his room. I still have his lift chair I want to bring down just don't know if it is going to fit.

Room size is above average and there is a lot of space, bathroom is also a good size, the activity director is amazing and helped the residents a lot, there is nursing staff and they do get their job done, but they are often working with so many residents it can take a while for them to respond