Brookdale

Outside in front and the back yard definitely run down looking. Where there should be grass its all dirt and looks terrible. When we moved my father in we were told he could use the main dining room or the smaller dining room on his floor. Now 3 months later they changed it and said he is no longer allowed to use the main dining room he has to use only the dining room on his floor. It has caused alot of anxiety for him because he has friends on other floors making it now difficult to dine with them. I feel as if the segregation is violating his rights to dignity and equal access to the facility. I would recommend it if you are not concerned about curb appeal at all or not being allowed to use a common dining area and being stuck on your own floor

It was hard to get a hold of the nursing staff and nurse director. It was hard to reach anyone other than the director by phone. I could reach the nurse director by email. I could never get a hold of anyone at the front desk there. The director was great and good at communicating with me. Dad really liked the food.

Most of the staff has been friendly. My stepfather seems to be happy all things considered being there. The executive staff has been willing to work with me on things even though at times they're hard to get a hold of. What I'm not happy about is the fact that a lot of his clothes have gone missing since they do his laundry there. The food seems to be average, but eats a textured modified diet. I would give the cleanliness of his room a C. I do love the location of the facility and proximity to where family lives.

Okay, for staff I'd say it's a two due to the turnover and very slow to address. Today we have the maintenance guy working as the cook in the kitchen. Food is just okay but a while back I had asked for eggs done over easy and was told "I don't know how to make them. In addition to that the quality of the food is sometimes okay and at other times not so much. Serving egg salad or cottage cheese with a dinner roll on a plate for lunch is pretty poor for what we pay to be here each meal should be much more decent. Activities is okay but there's nothing on the weekends. Additionally, we list our activities director nearly a month ago and she has still not been replaced. House keeping and laundry has been rather erratic. Picking up laundry at 7:30 (if they pick it up at all) and my having to go and seek it at 8:00 that night because it had not yet been returned is not very acceptable The billing has been pretty bad as I've needed Brookdale refund me nearly [Amount Removed] more than just a few times due to over charges.

My loved one was here during covid. She was driving and caring for herself. She would sit in dining room to eat sometimes waiting over an hour. When Covid hit the food was hard and cold, moldy bread etc. after that she went back to living on her own. I hope things improved!

The staff and care were good, food was good. We had a terrible experience with their accounting department. We paid start up fees and first month in full, then everything went sideways. They applied someone else's payment to my mother's account, as a result we didn't get billed. The next month, in addition to the billing correction, 3 months worth of "cost of care charges" were added, resulting in an overdrawn account. Their "cost of care" billing changed every month, so we never had a consistent bill during her entire tenure. Staff took good care of my mother, but their accounting is an absolute shitshow, and I would not ever recommend Brookdale to anyone going forward. 3 other residents in memory care moved out the same week my mother did, all over billing issues.

Overall it's a nice facility very clean the biggest issue is there has been so much turnover from leadership all the way down and it's constant so there's just no consistency and older people like consistency it makes them more comfortable. The other thing is the food is horrendous it's so unhealthy fried and saucy and there's just no healthy options. They desperately need a nutritionist. So overall I think it has so much potential there it's in a great location it's just beautiful but again all of the turnover and the lack of nutritious food are our biggest issues. The people that they are losing are ones who have been there for many years, so that is worrisome.

It was okay but much preferred another location. Food was not very good. Sales person was overwhelming.

The price is overrated for the care received nobody could ever get to my mom in time and so she peed on the floor now they are charging her for carpet. It is not a place I would recommend anymore.

I moved him to be closer to me. They keep missing his things like remote control for tv his blanket and his aluminum walker that he was property and other things. They have new people all the time.

Staff was nice, place was clean, food good, but it's not capable of caring for the more challenging residents. My husband was there less than two weeks when they discharged him.

It’s very bright with wide halls & some seating. I toured the 1-bedroom which is very small. I don’t think the living room furniture I’d want to bring would fit. My furniture is not oversized. Also - there is no door between the living room & bedroom — just a wide cased opening. The staff & residents were very pleasant; they have many activities you could participate in.

I like the friendliness and the common areas are bright, open and welcoming . Now she's stayed longer I am seeing more areas that need improvement. Maintenance, food, nursing care, and physical therapy she has experienced numerous issues. 1. Her apartment has poor air flow and the thermostat doesn't work adequately to adjust temperature 2. Her refrigerator didn't initially work and the replacement needs to be manually defrosted which someone with mobility problems can't do on her own bending down easily 3. She can't open and close her own windows and has to call maintenance to do so because even nurse aides struggle with them 4. I initially thought the food service was good but now think it is very unhealthy for anyone trying to watch sodium, saturated fats, and eat healthy fresh vegetables and whole grains. I talked to the food service manager and my mom expressed her suggestions multiple times but nothing changed. My mother has a heart condition and edema and her diet isn't helping. Everything covered in salty sauces. Mystery meat and mushy vegetables. 5. Nursing response time to help button is slow. They have sometimes disregarded doctors orders with less frequent bandage changes. When she has had minor problems requiring a bandaid or pain relief she gets referred to waiting for a doctor instead of them taking care of minor issues 6. She was assigned a new physical therapist who didn't use a safety belt with her and dropped her when she lost balance walking with a cane for first time. She hit her head and had to be taken to emergency room by ambulanc

I loved the facility. Miscommunication regarding admission resulted in us not moving in. Lost money. Staff was very nice. I would recommend but their business practices on refunds is greedy. We didn't even move in and they kept over $[removed] of the money and I'm still waiting for my $[removed] refund. But we do love the facility the staff were wonderful I'm sorry that it just did not work out.

Dad said food is ok most of the time. His room is a good size. They allow animals which is good but that comes with accidents on the carpet and their carpet appears very old. You don't smell the urine if you are in the front area but back where my dad lives it is evident. I definitely think they need more activities.

The place is clean but rooms are depressing and very bare. Billing is biggest complaint. They bill on 45 day cycle and so costs vary. Very hard to plan on a budget. People are quick to get you in but then it's hard to get a call back from billing dept and if you need records for a transfer.

They need a major remodel. Staff is either super friendly or not at all. My mother really did enjoy the food and remarked about it constantly. The dining rooms are not very clean though. Activities are hard to get to for those that require a little more assistance.

I liked the facility. It had a lot of activities for the residents. It was a place that I would enjoy.

They over sold their services and didn't demonstrate reliably what they claimed. Food was overly repetitious (menu), and they did not follow doctors orders to have everything cut up small for mom. Apartment layout and size was fine. Cleaning was unreliable. Daily tidy was seldom daily. Asking for help was discouraged and mom was made to feel like she was a bother.

Our mother has been at Brookdale Oakwell for a while now and has made it her home. For the most part she finds it to be a great place. The only problem is that the promise of daily entertaining activities and exercises is sorely deficient. The person who directs these, while pleasant, is often sick, walks out of exercise groups leaving the residents looking at one another, and when she does do the exercises, they are set to spa music and consist of nothing of substance that would help people get stronger. We ask that you please find someone energetic, enthusiastic and knowledgeable to be head of activities for the sake of all residents, and not just the 2 or 3 persons who attend her events. Thank you.