Brookdale

So far we've had a great experience with Elmbrook Estates. Dad seems to be settling in nicely and adjusting to a new environment. The people at Elmbrook are very caring and willing to assist with any matter whether it's their job title or not.

our Mother just recently moved to wynnwood... its is so nice, clean - Mom and staff are in the adjustment period ... getting used to each other.... the first nite there i stayed with mom and one of the staff offered to bring me a mattress to sleep on.. so kind... so far things are lovely.... hopefully mom will adjust quickly.... This is the hardest thing a family has to do for a parent.... and even harder to admit we can't care for her safely anymore... so it is time to let the professionals care for her so we can return to being her daughters and have lovely visits with her each nite

Possible fit; 2BR room is decent sized, only 1 BA. Approx 4' lip to showers.

Lots of administrative turnover with head nurse and business administrators gone and need replacement. Also numerous new aids, which require training so through this transition, the continuity of care has diminished. Aids serve lunch so getting help during this time takes longer. Meals are better than most institutions.

A nice facility. Friendly staff and comfortable setting. The main drawback was not having the showers in the individual rooms.

Facility, activities, and courtyard are quite nice, but sufficient staffing has been an issue. Meals have been hit or miss on occasion.

I feel this is a place for seniors that are far along their dementia journey, not for seniors that still possess some semblance of awareness. Staff could do better about listening to the concerns of their residents rather than just humoring them.

My uncle moved in recently. The nurse keeps trying to pressure him into having them distribute his medications for a substantial monthly fee.

Lovely facility, good staff. My brother has been there for 4 months. At first the dining room was like a restaurant experience but the food has gone downhill and staffing in dining inadequate. Management states they are working on training etc. Also, the basic cost (apartment, meals, etc) presented is a bit misleading. All the “extras” such as shower assistance, medication dispensing, shower assistance, bathroom assistance etc. add quite a lot to the monthly fee. We were just informed of a price hike effective [date removed] that will increase what we are paying by around $[removed]month. I’m looking into facilities closer to me (in Oregon) that will save him some money and I’ll be able visit him regularly. Overall, if money is not an issue, I can recommend Brookdale Windsor.

While the facility seemed very nice, be forewarned that if you have a limited budget for a loved one; it will not be the place for you It was very apparent that this was the chief concern on the tour and it seemed our tour was very abbreviated because of this. While I toured other facilities that were sympathetic and made recommendations, this one was dismissive and like I was wasting their time.

The facility is understaffed. Often residents are late for social events or food service. Sometimes being late for food service may lead to missing social events such as church service. Often there is no driver for the facility leading some outside events to be canceled. Maintenance issues are put on hold unless critical. Often amenities inside the facility are not kept in running order for something very simple such as putting in water for the beverage dispenser. I’m sure getting and keeping employees is difficult but this just makes what could be a very good facility into a mediocre facility.

Initially when we visited we liked it a lot. We felt the staff was friendly, the location was nice. The grounds are well kept, the building is nice. However, after a second or third visit I received a phone call from the sales director where he said some disturbing things. My mother is moving into dementia, she is still cognizant of how expensive places are. He told me on the phone that "we can tell her it’s only $[removed] and she will never know". I found that completely unacceptable. I realize he is in sales and it's his job to find new residents, but I was appalled that he would say such a disrespectful statement. There were some other uncomfortable occurrences there that will keep us from deciding to have my mom become a resident there.

No one at the facility ever emailed us the admission agreement or other documents/information we requested nor were there any follow-up phone calls to us!

My review is based on visiting mom 6 days a week from [dates removed] in Assisted Living and then mom moved to skilled nursing at the facility For assisted living The administrative staff was helpful and in solving problems. The CNA were soso and not the most helpful when assisting in night time or when called to help. Short staff for laundry and housekeeping The laundry was delivered a few days later or forgotten at the laundry machines Shower time was sporadic times during the week The eating area and staff where sometimes slow but others were efficient The facility is older and needs some better maintenance inside and out. People need to understand that this is Assited living and if the resident needs more services, those can be added for a price. They do have activities for the residents at the facility and off the facility. Mom had to move to skilled nursing as her needs changed. The Skilled nursing move was a disaster for the first month, but that is different review

All the staff is very nice and helpful when available. The problem is they are understaffed. At times the wait can be long. The food quality has also been an issue. The room/ apartment size is nice because it's a 2 bedroom. Brookdale knows they have issues and are trying to address them.

The front desk staff was great, and the room was fine and clean. I had no complaints about those areas. One concern was that when we signed up, we were told the tub would be changed to a walk-in shower. When this wasn't completed before move-in, I spoke with the assistant director and was told that since it wasn't done during make-ready, they were not going to do it. My biggest concern came after my brother passed away. When we notified the director, we were told there would still be a charge because a 60-day notice was required. We later received a bill that included rent and a $[removed]late fee. This was very upsetting. How could we have known when he was going to pass away? The staff were great administration was not.

The room is a lot smaller than [community removed]. The food has been good. Better than [community removed]. Honestly, the floors and back patio were dirty when we moved in. That was disappointing but we cleaned it up.

Well the staff are ok. The place is kind of clean. They do have a bug problem but they are working on that. My Aunt has lost of food restrictions. Lactose intolerant IBS with cramps. And gluten intolerant. So the food is a big issue! Have started looking at nursing facilities. For my Aunt she's 96. They do try and get her out of her room. But she doesn't want to leave her room. She basically has giving up on life. I see her most every day. And I have hired someone to come in on weekends so I can take a break. And she has someone to spend a couple hours with her. The therapist come in her room and do there work in there. So there wonderful at trying to keep her active!

Brookdale Summer Ridge needs improvement in many areas. There is a new Executive Director who is attempting to make changes. Cleanliness of facility-Painting currently being done. Carpets are extremely dirty. Never were vacuumed in the year my parent has been there. My parent has made great friends. Friendliness is not a problem. Quality of care-Under staffed in many areas; housekeeping (my parents room was not cleaned for 2 weeks when it is to be cleaned weekly). Residents do not receive meds in a timely manner. Servers/kitchen staff do not always show up for work so resident's meals may be delayed. These positions are under paid. Administrative Staff-Very efficient. Very friendly and always willing to help. They are also under paid. Food-the food served residents is not healthy. Brookdale publishes a weekly menu on website but menu is not followed. The kitchen was out of sugar for 3 days yet a grocery store is across the street. The residents were served spoiled milk on 2 occasions. My parent was served a hot dog that was spoiled that made her sick. Meetings with chef/kitchen/staff are held, lots of notes taken from meeting yet no action/changes are ever made. I provide food to my parents quite frequently because the food is so bad. An alternative to regular menu is turkey sandwich yet no mayo, mustard, lettuce or tomato. Snacks are to be provided yet nothing. Residents have to ask for fruit. Sometimes they get it and often they do not. Activities-there are no activities on weekends. Same activities every day. I've given him ideas and ED has suggested ideas but nothing is ever planned. Value of the money-services are added to monthly rate such as service coordination fee which is a fee to coordinate drs appointments, dental, etc yet I take my parent for these yet was still charged. We were charged for services that were never delivered. Fees/services are added unnecessarily.

The physical building, staff friendliness, food and cleanliness are good. The patient care, activities, and administrative staff are well below expectations and caused the resident to move.