Brookdale

Staff very friendly. Go the extra mile to provide you with information.

We toured this location when we were looking into options for my loved one. This was a nice enough looking community, although the facility itself was a bit older and less aesthetically appealing than some others we saw. The staff here were friendly and helpful, however. This community also had very few men, and we wanted to make sure my loved one had some other men to socialize with.

Overall we're pleased with this community. It is attractive and the med tech care is great. They are friendly and attentive to my dad's care needs. He is well taken care of medically, and they contact me if there are any concerns with his care. Food service is great, and my dad enjoys the meals and variety. In terms of management, there are some communication issues between sales, resident services and billing, as we are still working to resolve a move-in incentive that was incorrectly billed. The business director is terrific, and is always friendly and helpful. The facility itself is attractive, and activities engaging. Cleanliness of the resident rooms could be improved, and there should be more interactions between residents and management. My dad likes it here, and we are pleased overall.

i really like Emeritus at Willow Brook . i believe it was the right choice for mom. My concern is it was not clearly explained that the room for mom would be a shared room. While they kept using terms like" she will have her own".... bathroom, sink,refrigerator etc... Then when signing papers I was told the quote was for a shared room. Which in mom's case turned out good but i think that should be very clear and it wasn't. I must commend the staff they are all very personable and friendly to family and resident's. The food seems to be very good. i like the family feel of the whole facility. Overall the experiance has been very good.

We toured this location when we were looking into care options for our loved one. This place was very nice looking. However when we visited it seemed like there was no staff there and a few things were contracted between 1 staff member and another. We left with an unsure feeling.

Emeritus seems to be perfect for Mother. Smaller, more private facility and the staff is so friendly and accommodating!

First off I advise I am stingy with my ratings. It is my mother that has moved into one of the cottages on the campus with a independent living statues. On move in, the place was clean as all the flooring had been replaced and walls had been painted. we did find a few issues with the fixtures but they were handled in short order by the maintenance staff. Even though mom is on independent living the staff knows she has some health issues and if she doesn't show up for meals, at least the staff call her to check and make sure she is ok. Mom has lived on her own for about 15 years and the last 3 or 4 has had health issues and losing friends this has made her cut way back on activities. But the other day she started talking about signing up for some of the groups outings. It has only been about a month so we will watch and see how it goes.

I really like the Sweet Life @ Shawnee it was not far from out house and the community was real nice, they only down side I know my father needs memory care it was a little exspensive with all the fees included.

My mother does complain about the food quite often but after 2 mos. she has learned to ask for more of what she likes. We were told there were various ministers that visit and provide church services but this is not the case. The only church service is a mass on television. The staff is very friendly and helpful. Problems are taken care of when you know the right person to go to. Activities are not the most creative.

It seemed to me that the heat was not constant throughout the building, I think this should be addressed.

Everything is going great. I will say the sales process is a little deceiving. They are making us jump through hoops so she can give herself medicine. The people that work there are great, the food is good. If you can self medicate it might not be the place for you. They won't let you use the weekly pill boxes, you have to be able to read what it's for and what it does and when it expires so you have to have really good eyes. There is no doctor in house, so there isn't much for nursing care. If they don't give her medicine they won't take her blood pressure. Some of the people that work there are so fabulous. The cook in the kitchen did a fabulous job with her birthday party. Those people there are fabulous! There are some other issues but the people are fabulous.

This is a clean community, and the staff have been friendly. I like that it is a smaller community. They're good about feedback and getting back quickly with answers to questions. The care itself does have room for improvement.

Our 90-year-old mom became a Crystal Bay resident in Nov., 2013. The facility is on the grounds of Sandestin Resort, so the entrance is gated, and very secure, Plus the grounds/amenities of the resort are top notch. The building is older, 3-stories, and has only one elevator (needs another one!). A complete face lift of the exterior is underway, that is disrupting for residents, but will be done in October, 2014, and will improve the exterior appearance greatly. However, the interior is dated, and needs to be updated, as do the kitchens and bathrooms in the apartments. Everything is clean, etc., but just old-popcorn ceilings, etc. Mom likes the food and the services provided, as well as most of the staff and activities. Overall, we, and she, feel it was a good choice, and would recommend it if you can afford it. Most of the issues we have are minor.

In the past year or so Wynwood was taken over by Brookdale Senior Living, a national corporate entity, and I understand from residents that the quality of life has deteriorated since then. Brookdale is spending plenty of money on cosmetics, while reducing staff or staff hours. As a result, residents do not receive the timely and complete care that they pay for. Staff complain regularly too as they are not able to provide the level of care they used to. Although the staff are generally responsive there are far too few of them per shift to provide the level of care that is needed for the number of residents at the facility.

We toured this location while looking into options for my loved one. It was a nice enough looking place, and the staff were friendly. However, we had a very specific level of care we were interested in, something a step above assisted living but not quite at the skilled nursing level, that was not available here.

Overall, I think it is a good community. They are ironing out some kinks. When I am there, she gets very good care from most people. I would recommend the place, but as with any senior living, I think people have to be present to watch it. There are a lot of people that don't have anyone, and I feel so bad for them. You have to be on top of it. We are very happy and we will keep her there.

I toured Chambrel for my mother and had a fine experience with the tour. The facility is very nice and I was pleased with the offerings. Once we had decided that Chambrel was the right fit, it was a bit challenging to get help on "next steps" - no one really walked me through the process and that made it difficult to explain things to my aging mother. I am certain that her experience will be excellent and that she will be happy. I love the fact that they offer a 12 week orientation/acclimation program for my mom. Not many other communities spoke of this. It was MY experience with the bureaucratic parts that were not excellent. I had to push for information when it should have been provided to me.

They seemed nice but more institutional, not as much like a home. My dad likes to go outside and be outdoors and it would have been harder for him to do that the way it's set up.

They only had two meals, and you had to go outside to go from the residential area to the dining hall. The buildings were nice enough, but in the ice storm we had a few weeks ago, I would have hated to outside. They showed us one building that was close enough to go under a covered walk, but my aunt is old enough that she wanted three meals.

They were good, the only problem is that the people down south are miserable in general. He had a girlfriend at Emeritus, and he was fed, but the quality is better now, and he's not eating chicken all the time. They didn't seem to do a lot with them down there, they would take them out, but they didn't get out and get any fresh air. The cleanliness was good, but you have such an influx of different people there, there was a huge turnover of employees, even the director. Emeritus had a larger area for the people to congregate. They had an area by the elevator with couches and music playing, and a screened in outside patio for fresh air. Down stairs, they had a TV and movies, there was an are by the nurses station, and the dining area. That's four areas for people to hang out. It was much larger, their locked down area was 4 times the size of where he's at now.