Brookdale

My mom is there in independent living. She usually (though certainly not always) likes the food (soup is really good) though the portions could be better (she'd like a bowl instead of a cup). Food could be improved a little. Also, the womens room I've been in a couple of times could be cleaner. Glen really does a super job and goes above and beyond. Same with Jessica. They are really good at following up and communicating. It is a really nice facility and so far we're satisfied.

We have been very pleased with Brookdale Skyline for the most part. The place is very clean and well kept. My mothers unit was clean and freshly painted and ready for her to move in. Most all the people that work there are very friendly and eager to help and answer questions. The down side is that they are very short handed in the dining room and because of this some of the servers are short with peoples request and food takes some time coming out........they seem to be stressed and they have too many tables to take care of. They need more help there. A "You're welcome and I will be with you in a moment" would go along way.

My mom loves it there and when she is happy we all are happy!!!!

We have two people here. There are two different opinions on how they are doing. One person really likes the activities, and is keeping really active. They just would like to see more fresh salads, and fruits and vegetables. The other person's experience is more of a three. She wasn't able to get the room that she wanted, we knew it wasn't available when we moved in but we thought it sounded like it would be available sooner than it has been. There were some issues with the nurse but those have been addressed. Everyone there is really nice and they are pretty responsive. The biggest issue has been the food, if they offered more fruits and vegetables, it would help a lot.

Staff shows many quality care services. Residents appear to be happily engaged in many activities. Visitors are welcome and invited to join their loved ones for a meal. The grounds are well maintained and invite residents to enjoy the outside by walking around.

I like that they get my grandmother out of bed every day and bring her to the diningroom for food, and to hang out with other people. She needs alot of help right now; she can't get out of bed by herself, she can't walk; she is confined to a wheelchair; it is alot of work. What I don't like is that, they don't have any sort of system where she can call them; they just check on her every so often. My mom is more closely involved with her care. For the money, she is getting pretty good care. It is good value for the money. I looked at alot of places, and the amount of staff could be more. My mother lives around the corner from Emeritus at Garden Manor; location was a main reason to keep her there.

Out of all the facilities I have toured, I loved this one the most. It would be my number one choice. I liked the layout. The overall look was what I was looking for. The apartments were like real apartments. I like the best that there was a little spot outside the door of the apartment that my mom could turn into a garden. That's what I loved the most.

Emeritus at Orland Park: It's been a rocky road for us, but things have improved. I feel at first, we had a hard time with the transition, a lot of it, due to my mom trying to adjust. I felt like it was a delicate game between family and facility. I feel you definitely operate better when you develop a relationship and both sides work together. My mom's needs are being met, it's a good facility. They've worked with us very well. The majority of the caregivers my mom has, she has a good relationship with and the nursing staff is exceptional.

We made a change to Sterling House of Owasso. We move in Monday the 7th. It is a private room and is bigger than the others.<br /> All are very nice and helpful. It is closer to me which I like. Mom seemed to like it. I will keep in touch for another review.<br /> Thank you for what you do!!!<br />

My brother has been a resident since mid-July 2014. The staff who operate the facility are very caring and sensitive to needs. The facility is well maintained. They are pet friendly and have many amenities. There are doctors who come in regularly for the residents. Unfortunately, though, the monthly rent is higher than initially due to the level of care that he now needs, so we now have to find another facility until my brother is able to get state assistance. I would definitely consider Emeritus Mesa in the future, though.

I feel the Sterling House facility is one of the nicest in the valley. The place is kept clean and the employees are always more than willing to help my mother who lives there.There are other facilities that are a little less money, but the Sterling House is about 5 miles closer.

Positive Energy

So far it's been pretty good. So far I am pleased. The staff is wonderful, they are very approachable, the CNA's and the people in the dining area, everyone has been very nice. The first bill was a little confusing, but they were very nice about explaining everything to me. The only thing that I think that was just a little bit off, was that I had to clarify some things that the sales team had told me about. They are taking care of it though. The cost changes every month depending on what care is needed. I have been very pleased with her care there.

It's a very nice place and the staff is very friendly. They are right on top of taking care of cleaning immediately. The attentiveness is a little lacking.

Oswego Springs strikes me as a reasonably competent community. It's too small [perhaps 75people] to have much group activity and the residents, of course, are nearly all handicapped in some way. Meals are adequate, but far from gourmet, and service is maddeningly slow.

The food has had some ongoing issues, especially in the beginning. They run out of food, if you don't get right down there, they just don't have enough of the main entree. If they run out of the main entree, they will offer peanut butter and jelly or something similar. They serve a lot of pork. The food is a two. The dining area seems to be understaffed, I it's a staffing problem. It's not all bad, but it's the biggest issue. There are some real friendly staff there, and some aren't quite so friendly. I have heard that the place has changed ownership. The grounds need some work. We chose it because the front staff, and the director, were so overwhelmingly friendly, but once we were in we didn't really see them again.

This was a lovely community. We were going to go here, but it was going to be assisted living. They waited until about a week or so before we were going to need them, and then assessed my loved one to need more care, and was no longer a good fit. This left me scrambling at the last minute to find something. That was frustrating.

My wife did not like Emeritus because it was so much different than the assisted living facility she had been at in Iowa. Emeritus lacked several attributes that I also found to be of less value. Namely, they did not have a call button a resident could wear around their neck on a necklace that would always enable them to get assistance. Additionally, the number of staff members available at any given time of need was such that there could be, and often was, a considerable delay in getting a response to a need by a resident! On several occasions I had to go find someone to provide assistance! I found these two things very troubling because it often left a resident in limbo as to when they might get assistance! Sometimes assistance NEVER arrived until a family member went and found someone to help! The staff they had was very helpful and compassionate and that was a valued attribute. When my wife passed away they were ALL very supportive and helpful! However, during her stay some members of the staff that provided medications appeared to be a bit stressed and short in their communications! An example is when my wife needed a pain pill she would sometimes get no response so she would call again. On the second request she was sometimes told that she could not have the medication until a specific time and to not continue to ask for it! Not an easy thing for a resident in pain to do! The method of food service was tolerable and the food was usually very good! In my wife's situation she often desired to have her meal in her room and that did not always work very well. There were inconsistencies in how they brought the meals and what was included. Often I had to ask them for silverware and napkins and sometimes dessert was included; other times not! I asked hospice for a table that my wife could use for her meals and they provided one. I felt the table should have been a standard for anyone eating in their room! The day following the death of my wife I went to remove her things from the Emeritus facility. One resident that had been very kind and helpful to my wife during her stay met me in the hallway and asked about my wife. When I explained that she had passed away the day before the resident was very distraught and saddened because no one had let her or other residents know that my wife had died! She was so distraught that she went back to her room crying rather than going to lunch. I believe the communication of someone's passing should be done very quickly as elderly people can certainly have trouble with that sad news! The head nurse was extremely helpful and actually was the person that got us an interview with hospice. This person was very knowledgeable and compassionate and was very skilled in her job! The daytime nurse that normally provide my wife with her many medications was also a very skilled and capable person that never let her stress be something that my wife had to endure!

Their price included mostly everything. They had a lot of things going on, Parties for the family, take veterans day, they had a huge party. The rooms were all older and they were a little drafty, and the floors were uneven. The food here was okay, but after our first try, it was lacking a little. They had fake cameras up.

Everything was good up until Mom started falling, when she could not dress herself or even get to her food tray (the staff would leave it by the door & she could not get to the tray to eat) - they never could keep her medicine straight either. The aides just seemed to not care about the residents. The lady in the business office was never in her office and it was difficult to find her.