Brookdale

It's okay so far. I haven't had any major complaints at this point. It's pretty clean, and the staff is pretty friendly.

Overall we're happy with Emeritus at Sprucewood. My mom is in the memory care unit and the care my mom is getting seems good. She has on different clothes each time I see her so I do think she is clean. I like the activities they do with the patients. The food is ok. My only complaint, so far, is that I feel cleanliness could be better. You have to look at a chair before you sit on it because patients do drop food on the chairs. I understand that is going to happen but I don't think they are cleaned on a regular basis. My mom's bathroom definitely needs cleaning. Of course, my main concern is that my mom is taken care of and she does seem happy there. We definitely try to check in on her frequently because we want to make sure she is ok and being taken good care of.

My mother has only been in Brookdale Garden Grove for a couple of days. One area for improvement would be to give us a little more information. We did not know what questions we ought to ask, and because of that getting to know what we need to know has been a challenge. Other than that it is really a wonderful places. I love the director, and all the people there have been extremely nice. They were very welcoming of my mother.

The people that were caring for my father at Emeritus at Reno was very good, but there were not enough people. There was one caregiver for a dozen residents. They were very much understaffed. Apart from being understaffed they were great. The workers there are just fantastic. So were the nurses. My dad passed away after a short time there, but he was loved and cared for while he was there. As far as being understaffed, they are under new management now and have new people coming in, so I believe that issue is being addressed.

We have had some ups and down. It's going pretty good, but there have been a few glitches. Everyone is very friendly and talkative, but nobody gave me the same story about who was doing what, and itemizing what the charges are. They are very meticulous about the medications, and will only give them exactly what's on the direction. When I have called the director she gave me her home number, and she has always responded well. It's better than where she was, and the food is better. They have a chef and a choice. I think a lot of it is acclimating to the new needs, and us to the new patterns.

We just had a short term respite stay. They had a big ant problem in the spring. Some of the staff are absolutely outstanding, others aren't as much. The food is very good, and it's a very nice place. Megan was wonderful.

They are doing ok taking care of mom. I have had a few issues where mom has complained about them not giving her the medication, but I tend to think that they are and she is getting mixed up. The food is very good and the staff is very friendly. Overall it was a very good experience with Brookdale North Mesa.

My mother has only been there at Brookdale Chandler Regional for a little over a month, but thus far things are going well. I would like to see them implement a beginning orientation where as soon as you get there they walk everybody through going over everything on a personal basis. They do that at a very high level during the sales process, but I would like to see a more personalized version take place after signing up. The activities director, Tracy, is one of the best things about the place. She has really been great. She is a really good asset there.

I toured here when looking for possible options for my loved one. I liked them, they were nice. They were out of my price range so not an option for me, but a nice place.

My first impression of Wynwood was a pleasant, clean and friendly place, and now that my Dad is living there, I have to say every time I visit, I feel the same way. The staff is friendly and enthusiastic and the dining room really pays attention to what the residents like and don't like. The food is tasty and plentiful and I'm hoping to put about 10 pounds or more on Dad, who has gotten very thin living alone. The apartment is so pretty with all of his nice furniture in it, it really feels like his home. I hope he feels as enthusiastic about finding the perfect place for him to live safely and happily as we do.

My mom lived at Clare Bridge for a couple of years before her death. Everyone there was loving, caring, and so wonderful throughout her time there, especially during her last days. The staff is absolutely wonderful, treating our family like family. You can tell they love their work. My mothers dementia got very severe towards the end of her life, and the staff always found ways to keep her active and social in whatever way she was able. Although more expensive than other memory care in the area, you truly get what you pay for. I would recommend Clare Bridge to anyone looking for their parent who has memory problems. I had a great experience there, and I know my mom did too.

Emeritus/Brookdale worked hard with us to make a change from one care facility to their facility financially feasible. They worked hard to find us a room that met all of our qualifications. Everyone has been friendly and accomodating. My parent says that the food is average; tastey some days and not so tastey others. I was disappointed that they didn't clean the carpets in the room before we moved in as they had promised they would. We were also told that a Welcome Wagon group would come by and sit with my parent during meals, but that has not happened either. Despite some of my complaints, we are basically happy with this facility

In the beginning there was a lack of communication between everyone that was involved in my husband's care but once that was straightened out things appear to be running a lot smoother now. Everyone is very helpful & caring towards my husband. I feel that he is in good hands with the nursing staff there & they will call me if there is a problem no matter what time it is & we will discuss his care.

Its very nice the staff is very friendly. I'm very happy that my mother is in there.. The one and only issue is that there is a lot of remodeling going on and there is no control of the construction workers. Its been an ongoing process. But you do enjoy that there upgreading. Again I'm really glad I found that place. Its just wonderful

They seem to be very friendly at Sterling House of Niagara and genuinely concerned about moms welfare. Communication could be improved, however. In the event of any incident, they need to do a better job keeping me informed.

When I first contacted SH I was clear about what kind of care my boyfriend needed I was lead to believe SH could provide that care they were not equipped he was on a restricted diet that they did not adhere to there were daily regiments that should have been taken place and they were not I found some of the staff inpatient with me when I had concerns about his care and this was all in a course of 5 days before he wind up back in the hospital as a result Skilled care is what he needed but he got more like assisteded living, it appear this facility was more for individuals with dementia or Alzheimer's he had heart and lung disease This was my first rodeo I didn't know better. It SH did

We have found that the people at Emeritus Cape Cod are very attentive and friendly and helpful. So far a good experience.

I spoke with the admissions on the phone and decided that this type of facility was not for my mom, seems nice and friendly in a group home type of setting.

Goodgood

Our Mom began living at Sterling House in Hickory two months ago. She has adjusted well; and, we think mostly because the staff are kind and have a service heart. They also take their work very seriously. It's clean and inviting not matter what time I show up. And, they genuinely care about our mother. They have gotten her involved in most of the activities and she is adjusting better than we ever anticipated! Well done staff at Sterling House!