Brookdale

It is a little early in my wife's residency to give a complete review but so far there are only minor concerns. The important thing is that my wife seems to be happy; all my concerns won't impact her happiness. I will discuss her care in the future as I already have a minor concern. Maybe it will go away with time. The telephone system is awful, as if it were lost in the 80's. The operator (yes, they have an operator) is very intrusive and attempts to screen all calls. They have no or poor voice mail coverage. It makes me wonder what else isn't up to date.

They did a good job, but probably isn't the right fit for my loved one. There were a lot memory care residents, and a lot of roaming the halls, and knocking on the doors trying to get into peoples rooms at night. They were very nice and very accommodating. The food was good, but they didn't seem to clean the room, but it was only a week respite, and we aren't sure what the schedule was supposed to be. They did seem to offer activities.

They are doing a good job, and working with us. They are trying to respond to our loved one's needs as they get to know her. They have worked with us well. The food isn't terrible. They offer things to do, activities. It's a good facility.

Overall I think Emeritus at Pine Park does a good job, but it hasn't ended up being a great fit for my loved one. It is a nice place, and the people seem friendly, but they are not equipped to handle someone with any sort of major mobility issues.

My time here was a short experience, sort of like a vacation. The staff was well trained to help with the residence care overall, and the were very friendly as well. Unfortunately my father grew ill and we ended his time there to pursue more appropriate services, which was a nursing home.

I am not sure if some of the issues we are having are because this just isn't the right fit. She likes it, and she is making friends there. She likes the food, and they do a good job of walking her around, and making her comfortable. There are some issues with the building, the water takes a long time to heat up, the light switch is across the room so that a person has to walk to the other side of the room to turn the light on, and that can be dangerous. There have been some invoicing issues. My biggest worry is that this isn't the right level of care that she needs. They have plenty of activities, and the people are friendly.

It was a very difficult time, and they treated us as if we were the only people there, giving us all their care and attention. Dad was welcomed in very warmly and they were very friendly and have made him feel right at home. Any time there are any issues they are really good at working with us and brain storming together with us to make sure dad is happy and has the best care. Janet is amazing, and their activities director has such fun ideas. They are very sweet people, very accommodating, and a beautiful facility. Dad already calls it home.

It's a great organization. Very attentive and friendly staff...communicate well with families. I couldn't ask for a better place!

They seem to be doing a pretty good job. We may be running into an issue with medication, but we are working on sorting it out. I am not very comfortable with how little he seems to get activity. Memory care doesn't offer as many activities, and I don't know how much encouragement they are getting to attend the ones they have. I like the people, Karen and Rachel I like them, they are really nice.

Employees friendly, building clean. Maintenance fair. Promises made, not always followed through. Food fair. Location convenient but noisy, close to traffic. Not worth the money being charged, but most places aren't.

Overall the experience with Brookdale Westampton has been really good. They have generally been very pleasant and easy to work with. Mom really enjoys the activities that they do there. The main issue that I have had has been billing issues with their corporate office.

This didn't work out for our situation. I don't think she was assessed correctly. They don't offer enough care to provide what she needed. She was falling, and they weren't able to bathe her, only suggest that she bathe. I had to hire sitters upon their recommendation, which cost a lot of extra money. There have been problems with the billing, and I was being double charged for some services, since I was paying the home care, and being charged by they community. There were things that they originally told me they could do that they could not. It's like a really nice apartment complex with meals and cleaning, but not much help, especially during certain hours. We looked at the Alzheimer's section, and that was pretty scary to me, and didn't really smell very good. If you are 60-70, and mostly independent then it would be very nice, but if you need much care, then it's probably not the right place, and maybe the assessment could be a little more thorough.

I like it, but there have been a few minor issues. It's been tough getting some medical testing done in a timely manor. Getting some of the basic care needs accomplished regularly, like bathing hasn't been entirely consistent. The billing has been a little bit off. The numbers I was given at the beginning are way off compared to what I saw on the bill. I have had a difficult time getting a response. In the beginning I got an email that if we enrolled by a certain date, we could qualify for a reduction in rent the following month, and I haven't heard anything back yet either way. Other than that she is very happy there, she has acclimated and made friends, and is definitely more active. Her health has improved a little. They are very friendly. I never get complaints about the food, she is always excited when it comes to meals, I think she likes to socialize. It's working out pretty well.

They are very friendly at Brookdale Chandler Regional and have a really good staff. They do have some maintenance issues that could be addressed.

They initially were trying to save us a bunch of money, so they did not have them evaluate my parents correctly, which resulted in them not getting the level of care and service that they need. Dad ended up getting really dehydrated and going to the hospital three days after getting in there. Saving money is fine, but I want my parents taken care of. We finally got it all worked out and they are fine now. In the beginning it's like they were trying to get the price down to make a sale, which made me mad. Everything is good now though.

My dad has been there at Emeritus at Alexandria for about six weeks or so. The main issue I have had is that they have not provided my dad transportation three days a week as they promised. There have been issues they have had for which they offer explanations for why this has been the case, but nevertheless it is pretty disappointing because dad likes to get out. I also just got a notice that the fees are going to be going up at the start of the year. I kind of feel like I'm getting nicked and dimed here. I'm not a big complainer and am not difficult to deal with, and the people there have been very nice, but there have been these overarching issues.

Overall a decent, clean place. Administration has been very helpful and friendly. Care staff are mixed- some are very friendly and caring, others are less friendly and seem impatient and irritated by the residents.

The staff is willing to work with the family of residents, and they've always been courteous and helpful with my requests. As with any institution that charges \\ala carte\\ for all the various services offered, I have found it in my best interests to stay on top of all charges as they vary from month-to- month depending on the requirements of the resident which can be ever changing. I try to monitor everything, including the laundry service. I have had to request they do the laundry for my resident when it has accumulated over several days. I have found the medication policy there to be ultra expensive especially since I have to pay separately for the medications themselves. I realize this world operates on suppl y and demand, but I feel some of the charges are outrageously high. Policies are set at Corporate, which is why I monitor all charges and services to make sure my resident is receiving the care I am being charged for and that specific services are necessary. All in all, I'm satisfied that my resident is receiving good care. As far as I know, the staff treats my resident with dignity and respect. That is important to me.

Lovely place. Slow care response times. Meals are poor.

Other than a few less than friendly nurses, we are happy with the facility.