Brookdale

If you are on top of everything with them, they will actually do stuff. Like, we pay additional services for them to give her a bath everyday, but if we don't go and aren't there to make sure it's done, they will say she slept late and missed it. I realize they have a lot of people there, but we have to be on top of them to get things done.

I think that the staff could have better communication. It is not bad, but is has not been top notch. I told them some things when we first got settled in and then a couple of weeks later they called me and asked me the same questions. So far it has been a pretty good experience.

Fairly new to Brookdale Gallatin, but so far everything is going good the staffing is very friendly and very helpful. Can not recall the name of the tech who assists me but again the staffing is very helpful and everything is good! Overall satisfied with services.

At the moment at Brookdale Galleria I get the impression that the workers running the assisted living are new at their jobs. I am rushing right now to get prescriptions filled since they ran out today. I am paying $500 a month just for them to manage that and it is not happening. I am paying for them to monitor her showers 4 or 5 times a week and that was wasn't happening. I think they are trying. With independent living they had everything laid out for you. Because she was going to go into independent living. They had a list of services and how much it cost. With assisted living it was all computerized and completely not transparent. They need to be more upfront and there needs to be a list of services and what they cost. Also when you get ready to go into assisted living you aren't aware that there are not nurses around. You just don't know they wont take your vital signs. You just don't know everything going it. I will say all but 2 or 3 of the people have been earnest and nice. They haven't always succeeded but they have tried.

We got my aunt established about a month in independent living at Villas at River Place. We actually had to pull her out of the assisted living at this facility. They are undergoing remodeling. It was unorganized, the staff were stressed out, overbearing, and condescending. My aunt wanted to have some say and authority in her life and she just was not getting that in the assisted living there. They have great programs at this facility. The staff take them neat places and have high functioning activities. The marketing person there was a huge advocate for my aunt and I really appreciated that. One other frustration is we weren't even given a price sheet on what is the base price and what are add on's. I still haven't been able to see that. I am really hoping things get better in the independent living section at this facility.

Dad was at Brookdale Brea for respite care. The staff did help him administer medication but after he would eat he would pretty much go to his room to sleep. They didn't really work with him much to engage him. The staff were very good though. I will say the waitstaff young lady was not cut out for working with the elderly. She was frustrated and let us know. Other than that everyone was really great at this facility.

So far so good. The people are good. The building still needs updating, but that's a work in progress. The food has been fine, my loved one is a picky eater, and they have made sure that she eats. We would like to see a little more communication with the family, especially when it comes to medical care. We are still working it out and getting to know each other, and I am confident that things will work out. I give them between a high three and a low four.

They changed ownership at Brookdale Oak Hollow the week that we enrolled there so there was a lot of confusion. They weren't keeping records good enough during the first few weeks. Dad had several injuries there. He had a lot special needs due to cancer and many things were falling through the cracks. I will say things are better now.

There are many things that we like about NE Bay Retirement in Coventry, RI. The atmosphere is welcoming, pleasant décor, clean and the staff is very friendly, patient and accommodating. We do wish that there would be more communication regarding my father's participation in activities, physical, occupational and speech therapy, who are his therapists and when do they see him. We would also like to know more accurately about his medication. One person tells us one thing and then another person either doesn't know or tells us something else. We visit him daily so it would be easy to schedule a time with family members to meet to discuss these things. I have asked on several occasions re: therapy and I have been told that the therapists will be in touch with me, however, I have not heard from them yet and Dad has been there for a month now.

On behalf of my elderly aunt, I chose Brookdale at Arrowhead Ranch because it offered the right amount of residents to keep her occupied but not lost in the system. The staff was very friendly and professional, the common areas were clean and presentable. We had a chance to try the food during the tour and it was very adequate in both taste and volume. The grounds are extremely pleasing to the eye and during the cooler months in the Phoenix area, will be pleasant to spend time in. The building is very secure and all four wings are connected eliminating any chance of unauthorized persons loitering or aging access. This is a facility I am glad to have chosen. The standard I used was if I could be comfortable living there someday and yes, I could. My aunt has been there over a month and has made it clear, she loves living there.

There aren't enough activities. The residents are always in the lobby just staring at each other. They need a huge improvement on the activities and cleaning the rooms. The communication with the staff has been reasonably good, except no one answers the phone on the weekends. You could call forty or fifty times and no one will answer if it's on a Saturday or Sunday. It is also expensive. It's pricey.

They are a little understaffed. they are a little slow to respond to a call button. but they are quick to answer my calls if I have questions. They could have more activities, there is only one thing in the morning, and a couple of things in the afternoon, and there isn't much participation. My loved one hasn't liked a lot of the food, but I would give it about a three and a half or so.

I think this is the right place for my in laws. They have been very accommodating. There has been some miscommunication between the services. I think the orientation could be better. I think they could improve on the cleanliness. I was a little disappointed on the cleaning of the rooms. Other than that, they worked with us very well. I would recommend the Brookdale Montrose to anyone in the Akron area.

We toured the facility and made the decision to move my Mom here. The staff was courteous and professional. My Mom is comfortable and settling in just fine.

My Mom has only been at Brookdale Briargate for about two weeks so we're still adjusting and getting used to the place. So far we've been very pleased overall with the people, the activities and how eager everyone is to help and make sure people are taken care of.

I've been told by several people that the food is so-so, but the service is just really slow. Breakfast is the worst, and while it doesn't happen everyday, my loved one has waited 45 minutes before. I think they are just a little understaffed. The variety is also lacking a little. Maintenance could be a little more on top of it as well.

They are doing pretty good so far. I have no major complaints. There was a medication mix up one time, but I think we got that figured out. The care is very good and they care about the residents. We like knowing she is safe and well cared for. She is enjoying it, and the people are friendly.

My mom has been a resident at Brookdale Place of Albuquerque on Tramway Ridge NE. for a little over a month. This is a very difficult move for all family members, especially for mom. We needed a facility with memory care as part of the services offered. There are many things that I like about Brookdale, and some things I am not pleased with. For the positives: Mom was able to bring her own furniture, cat and personal belongings. This has been huge, as mom feels comfortable and safe in her room. She has never shared any feelings of being scared or not aware where she is ( when in her room). However we told during the "sales" process that there would be help moving the furniture to her room once we arrived. The help was a cart or two, no physical muscle. I would have been fine knowing what exactly "help" is, as we expected a little more. They certainly made it sound like there would be more. That is said and done. Also the payments as to when and how much was not clear to us in our "sales" pitch. It took a few calls on my part to get and understand exactly how much would be coming out of our first payment. We were told we would receive a 25 % discount. But when I called I was told that they were waiting for "approval" from corporate office.. ???. I do not understand how you can tell someone they have something, when indeed they don't, at least off the get go. I did finally did get answers, but thank goodness I called prior many times to get answers as to exactly what was coming out and why, because the first payment was much more than expected. Another positive is the food, my mom enjoys the meals and looks forward to them, although I am concerned about mom losing weight, and I have not gotten any answers yet on that. We are waiting for her 30 day review. Which I am very anxious to get some feedback as to how mom is making out and where we are heading. There seems to be a turnover in staff, which makes me nervous. But I am told from friends who have dealt with parents in assisted living situations, that is the nature of the business. Staff members I have meet are friendly and helpful, and seem to be attentive to residents. I do like the fact that they call each resident by their first name and do know all the individual names. I see a natural smile come to mom's face when certain care givers talk to her. I do not like it though, when they offer live music as an activity that the workers talk loud in the background preparing to serve drinks and snacks. Maybe they are not aware that it is rude to performers and half of the audience can not hear very well. I find that disturbing. I also wish they offered more outings and walking opportunities for residents. But as for the biggest positive and the reason I chose Brookdale is that the facility is clean, well decorated and has a feeling of an upscale hotel. My mom thinks she is on vacation many days. I never heard anything derogatory about Brookdale from friends who have been in this situation before me and used Brookdale. My mom is not entirely happy there, but she is not entirely unhappy and that is HUGE. It has only been a month, overall I am satisfied, but plan to continue to keep an open eye and ask many questions. I need for my mom to be in a safe environment with professional and responsible employees who do care about her.

Lanier Place is a very very friendly and kind place with very helpful staff. The place itself is not quite as new as some places. It is a bit older than some places. My mother said that the food was ok, but not consistent. Overall though the key thing about Lanier Place as compared to other places is that the staff there was just incredibly nice and friendly and they really made her feel very welcome.

The social director here is amazing. As far as food, it is not so good and is more cafeteria-tasting as opposed to a restaurant or home-cooking...our previous place would've gotten a 5 if I could rate their food.