Brookdale

The staff is very friendly and my mom loves them however, they got a new food service and my mom said the food is not very good and the service is very slow and they have to wait to get their food. Her rent is never the same, they change it from one month to another which I don't understand. Once you move in the management forgets you but the regular staff are great.

My father is stable here at Brookdale Pinehurst. So far it has been a good experience. My only thing about this community is that there are add-on's to my father's bill at the end of the month that they don't discuss with you before move in. I would say it is a nice community and has a good staff here. The place looks great and clean. The meals are good and it has been a learning experience for me.

My husband has dementia, but he is not a high level and Brookdale Torbett treated him like a high level. They wouldn't listen to him. It was not a good experience for him, he did not like it there. I have moved him back home. The food was so so. He's a vegetarian and they would serve him a garden burger all the time, no variety. He wanted some mashed potatoes and pasta.

so far, Dad seems happy

Things are going very well with my in-laws since they've moved to Brookdale Denton although I do think they are a bit short staffed. Other than them being short staffed, they are responsive and readily available. I am not sure they have too many activities for the residents besides bingo, and I am hoping they can be more attentive to things like bathing.

This has been a huge adjustment for not only my mother but for me as well. Our first contact with Brookdale Mandeville was okay but I know my mother and the nurse that came to evaluate her said that she would be fine in Assisted Living and that she didn't feel she needed memory care yet. At the time I was skeptical but since she is the professional I went with her word. Four days after being there and trying to escape they came to the realization that she did in fact need to be in the memory care unit. Of course that costs more money and I had to initiate contact in order to discuss the change in rates. I feel like the management are overwhelmed and short staffed. Other than all that has happened I still think the place is nice and they keep it fantastically clean. I'm hoping that things get better with time as far as communication with the management. Fingers crossed!

We toured this community while looking into care options for a loved one. Brookdale Northampton feels like a nice enough place, although we did end up selecting a different community. The staff here were friendly and helpful during the tour, but the place just had a very "nursing home" feel to it.

mom has been in a week, the food looks good, she looks kind of disheveled when I pick her up and her hair looks dirty. They do activities and the place is clean. Mom seems happy. They could use a lot more help!

Our time with Brookdale with an okay time. There was some misleading information with the staff that I wish they would had informed me of before moving my friend into the community. I feel has if they did a bait and switch with her once her money started to get low and I didn't like that. They do seem like good people and they do treat their residents good. I just didn't enjoy the bait and switch aspect that they did to my friend.

The staff really looks after my mom. The caregivers and nursing/medical aide staff are great. I only wish a facility like this could make the seniors do what the doctors all tell them, stay hydrated and move!! But no facility can force the residents to do that. But they have had significant turnover in the dining room, and have had too many vacancies In key positions, but I see how everyone pitches in and helps where ever it's needed. Such team work. I certainly hope that the management is aware of it and let them know how much it is appreciated by the families.

I have found everyone from administration, nursing care , housekeeping to reception to be friendly, respectful and caring. My mother and our family feel at home. The transition was much easier than we anticipated thanks to the staff.

My mom moved in last fall. We were told she would get a resident "ambassador" to show her around, but we never met her. I worked with the concierge, Sandy, to help Mom learn about how things like bus trips and activities work. She was very helpful. The quality of the food is fair to good, about on par with other places I have experienced. The building has been undergoing a redecorating project for the last four months which is almost done and looks very nice. A new roof was also installed. As far as maintenance, you need to be the squeaky wheel. Some minor issues have taken a while to be resolved and one is still not resolved. (Lack of one network station which happens to have Mom's favorite shows). Overall, we are mostly satisfied.

Overall I think they do a good job at Brookdale West Melbourne. It's a nice looking facility, the rooms are a good size for the price, and they've got a lot to offer the residents in terms of activities and amenities. They do a particularly good job with the food, the spread is always impressive! The staff is friendly and professional, they're always ready to help with any questions or concerns you might have. All that being said, I do think they could improve their cleaning service. My loved one's bathroom doesn't get as much attention as we'd like, and I would also like to see them be a bit more thorough when it comes to her personal cleanliness as well.

Brookdale Chatfield has lived up to mine and my families standards. They are nice and friendly but could be a little more helpful.

We have no complaint and everything we asked for, it was provided. we are pleased.

I gave it 5 stars for every category listed, but only 3.5 overall because "administrative competence" and "communication with families" are not categories for giving stars. If they were, both would be at 1. I disagree with the "blacklist" review because the care and the services are fine, but the administrative competence is lacking and the leadership is disorganized. This is better under new management but still a long way to go. Residents seem very well cared-for. The activities are robust and very good quality. The staff are all very sweet, kind, and attentive. The new renovations are fantastic. Basic medical care and cleanliness of facility and residents are good. However, don't come here if you need a place where you as a family will know what is going on and will be able to give information that gets through to someone. It's like talking to a wall. Administratively very disorganized. Important things (like sudden illness or need for a doctor) are reported immediately, it's the little every day things that get forgotten -- like need for supplies (soap, toothpaste), lost articles, telling someone about resident complaints being reported to family but not caregiver. Dad went a week without a toothbrush because we didn't know it had gone missing. He told us he was having (minor) pain (which he didn't tell them), which we reported to nursing and requested a doctor visit, but when I followed up 2 weeks later no one knew any thing about it and no record of request. You have to stay on top of them all the time to get little things taken care of. Serious things do get taken care of, but the daily little things are like talking to a wall. If your loved one has hearing aids, do not come here. They do NOT know how to properly track them, check/change batteries, be sure he is actually wearing them, etc. On the positive side, the value is really good. This seems to be the best-priced option in the area for the level of service, even though billing is really unclear. You are just as likely to be undercharged for extras (like Depends) than overcharged, so it seems to be incompetence rather than gouging. If your loved one can think for themselves and communicate with you clearly this is a very good choice. But if you cannot rely on the resident to be clear and communicative then you have to be tolerant of the fact that the staff and administration are really poor communicators.

The staff is nice, but they have a high turnover rate. The facility is kept clean. The food service could use some help. This facility could definitely use some improvement. Communication could be better too.

My father has been a resident of Brookdale Midlothian for a year and a half. We visited and toured other Assisted Living communities but came back to Brookdale Midlothian. The area where the community is located is one of the nicest areas in Midlothian and is convenient to friends and family who live on the other side of town. My father and the family are pleased with the friendly staff and most have gone out of their way to get acquainted with the residents to make them feel at home. The rooms are spacious with large closets and the community has multiple large patios with flowers and plants where we like to go and visit, weather permitting. Communication is key when you care for a loved one, and so far most staff have been willing to answer questions and respond to my father's needs.

They can improve by making sure the bathrooms are clean and making sure the toilet paper ring is there. Some of the workers need to work on their attitude. Not all have an attitude but some there needs improvement. They need to work on the way they are with the elders.

Mother has been in Clare Bridge memory care for over a year. I was attracted to the spaciousness of the facility- there is plenty of room to walk around, two different sitting areas for visiting and a large enclosed outdoor space. Kendall, the activities director has a fairly ambitious outing program. Recently Mom made her first trip to an art museum (VMFA). I was impressed. The staff has been very helpful and friendly to me.