Brookdale

My loved one has been in Assisted Living at Brookdale for 3 years. It is a homey, comfortable facility with many great people - both staff and residents. There have been some issues with the service and quality of food in the dining room but I feel that these concerns are being addressed. Mamagement has been responsive. Overall, we are happy with our experience at Brookdale.

The communication between the staff and the family could be better. The people that work there are friendly though and really seem to care about the residents. The food could be better.

The people that work there are all very good to the elderly clients It is a very nice place. i feel the nurses that give out the medicine should be a little more careful about what they give the clients. We ask that my sister stop taking a certain medication and they kept giving it to her anyway. Other than that it was very nice and so were the workers.

I used a place for mom twice. When my dad got sick I planned on them moving to Colorado to be near me. We toured several requested facilities. Most of which I liked. One rubbed me wrong. My parents chose one and did a month stay while he recovered to see if they like it. They loved it. Fast forward two years to this fall and they were still in their house..... but shouldnt have been. I used place for mom again yo find the best fit in Chicagoland. Again they picked a place and have signed and are in process of moving in. Both advisors were wonderful and not pushy. It took two years from start to finish and I felt the advisors were supportive and didnt put pressure. I highly recommend A Place for Mom.

They are responsive to situations we bring to their attention, but I could stand for the response time to be a little quicker. The staff that they do have are nice, but they don't seem to have a lot. They do have a decent amount of activities. Sometimes they do not come and get the residents when they do want to do the activities and I think that has something with them being short staffed.

This was the first facility that we went with. It was okay, but she is now home with me. Not a bad place, just not for us.

The mattress sucks! They were squashy and wrapped in rubber. My mother was there a day and a half and slipped and fell broke her foot. The won't take her back because now she is cognitive because of her fall. Now I'm having to place her in a nursing home. The people are really nice and most definitely the management is. The attendants seemed like decent people.

When my parents went to stay they were under renovation and did not have their place together. The room was not ready. The toilet did not work and my parents were new coming in and they act like they didn't know they were coming. Just organized.

We had run into a couple of issues in the beginning but they corrected them.

Some places need rearranging. They are in the process of improving. They could be a little more up front about the charges, expected expenses of the cares services they offer. There's too many variables of what they throw in.

Improve the price! It's pricey. Too expensive. They're very nice and friendly. Service for the food at dinner time is very slow and their activities are not for everybody. For activities are more for the Alzheimer's patients and they don't have activities geared towards the alert patients.

The activities seem fine. It seemed more institutionalized.

Brookdale North Austin smells funny. They need more plug-ins or something to help with it. The housekeeping needs improving. Mom hordes cups and napkins. The housekeeper in charge of moms room says mom wont let her come in and clean. I told her she needs to go while she is eating or doing activities. It shouldn't take me coming to visit in order for them to clean her room. Other than that things are going well at this facility.

I would rate the facility a 5 but they are in the process of being renovated. Maybe in the next couple of months it will be a 5. My mom is in the memory section and they try to get her involved but she probably refuses.

They have a cockroach issue and they just need to make sure they have no bugs, Other than that the properties great.

My husband has been at Brookdale/Wynwood for about a month ffand things have been going well. His studio apartment had been just renovated and it is roomy and very comfortable. Room includes a kitchen area (microwave, refrigerator, stainless sink with modern faucet, adequate counter area), tiled bathroom (shower with bench seat, hand held shower head and grab bars). Meals are served in a very nice dining room and the serving staff is efficient and accommodating. There have been some issues with the menus - things listed not available or not as described, some things under cooked or overcooked, but for the most part the food and the variety is pretty good. Each week there is a meeting with the kitchen manager and the residents to discuss any problems. The exec director and most of the staff has been very responsive, open to suggestions, willing to listen and want to solve any problems. On staff RN and Med Tecs are efficient, medications are administered on time and any health issues have been watched and reported to physician for review. Also important is the therapy that my husband is getting. Have an excellent occupational, physical and speech therapists available. Only thing not 5 star at this time are the aides, especially the overnight & early morning attendants. Hopefully as needs are better known assistance will improve. Have kept our private aide to attend to my husband for three days a week until we are totally comfortable with the community. I would definitely recommend this facility. Be sure to visit often, talk to the staff AND the residents. Have lunch there and check out the activities unannounced to evaluate if your loved ones will fit into the environment.

At the moment do not have any complaints. So far it's been a month and everything has been going good.

This is a decent place for the money. The rooms are a little cramped and the decor could be a little more inviting. They do keep the place clean and odor free and the staff there is very helpful.

I toured here when I was looking. I liked the facility and I liked the people. They almost seemed like a nursing home though. They kept the doors locked for safety reasons, so people couldn't go in and out without a staff member putting in the code. This just wasn't the best fit for my mom.

They do have a nice schedule. They play guitar there.