Brookdale

The food quality and variety is not very good. Sometimes a main meal is hot dogs. They have an alternate menu that is supposed to have "grilled chicken breast" but there have been periods of time when they said they were out of chicken. There often is a shortage of staff in the dining area causing slow service. Activities are good when available. One person is in charge. If she is off, not much happens. No replacement when she's on vacation. Nursing care is very good. They all have been caring and keeping in touch with family if there are any issues. The facility and my mother's room are all kept very clean.

Great place to find the right facility for my 90 year old mom to enjoy herself. Moms place really helped us alot Thank you !!!

There have been a few things we are finding out. What we were told is not all the way true, not all the staff is certified to handle patient care. There have been Doctors' orders that haven't been filled and it's been two weeks. Our one concern with Emeritus, is with the meals, as she has diabetes and controls that with her diet, They tried to say that they have alternatives, and they do have a salad you can get, but there are not diabetic specific options. I felt that this was misleading on the tour. The place is nice, and the staff is great, but they don't have enough staff to help her walk around, she isn't getting enough exercise. I am very happy with the rooms here they are a good size. They have a nursing service, Calvert, kind of like a home care agency, that is there, and there have been issues with their service. They said they didn't have time to help mom, and then they helped her but with an attitude about helping.

We found the staff very efficient and pleasant. The food is excellent and the residents seem happy. Our mother is enjoying the many activities offered at Broadway Plaza. We wish they provided transportation to church on Sunday, but can understand why they probably don't.

Overall I think they do a good job at Emeritus at Canterbury Woods, with some caveats. It's a very nice looking place, and they do a very good job keeping everything clean and well kept. The care staff all seem friendly, caring, and professional. The dining room staff could use a little work, however, it always feels like a very long wait for meals. I like that they've got a secure outside area for the residents, with a canopy and gazebo so there are places to sit. My biggest issue is that they really nickel and dime you when it comes to care, and they'll add things on to your bill and only discuss it with you afterwards.

There was enough parking. The food was okay, but I didn’t really get a chance to try it. It was a clean community and the staff was friendly enough. There are enough activities. It’s an okay value for the money.

Overall I think they've done an alright job at Emeritus at Brighton. The facility itself is clean and well kept, and nice looking. They've got a good variety of activities, and they do a good job of posting them and keeping the residents informed. I have had a few issues with communication and consistency. Sometimes when I arrange for my loved one to be escorted from her room to activities it gets overlooked.

Love place. Comfortable, friendly, good food.

My mom moved in about 7 weeks ago and at first it was very hard to adjust to her new life. All the staff Emeritus at Brea made her feel welcome and they were all very friendly. They knew her name the minute she walked in the door (plus mine) and have been kind and generous to her. They have a great transportation program and they attempt to get the folks out on excursions. Her room was painted, recarpeted and cleaned before she moved in. They have family events and the cost for the family to attend is minimal. She has adjusted nicely with the help of the staff and the other nice residents. She is playing bridge and bingo and even went to the putting contest. I would recommend Emeritus at Brea for any senior individual.

A place for mom was a great place to starte I wish I would have gone to them from the very beginning it would have saved a lot of stressful days. So far Clare bridge of Valpo has been very good for dad. I like the rooms, they do not have that hospital feeling, they are more like being at home. Everyone has been great so far. Most important is that dad is safe and he knows he is loved and happy

Emeritus seems to be a friendly well run assisted living home. We hope to have them provide the care that mom needs. She has only been there a few weeks. So far the staff has been helpful and attentive.

Although the price was right, the food wasn't very good. The staff was also pretty unorganized when I arrived. They were nice, but I don’t think that they were ready to show me around. I didn’t feel like I was a valued potential resident, and it appeared that they just threw together a tour at the last minute. The building itself was clean though, even if it didn’t have any two-bedroom units available at the time.

They seem to be understaffed. The food is excellent. There is an outside area. I didn’t have any trouble finding parking. We’ve had an issue with a couple of the CNAs who were a little rough with my loved one. The management resolved this issue right away.

My husband and I lived here for a while and during this time we had no complaints with the staff. They were very friendly and cared about their residents. The communal spaces and and rooms were also kept clean and tidy. Unfortunately we had to move out because they raised their prices on the food. It actually wasn't that good either. It was edible, but it wasn't good enough to warrant a price increase. Overall, this is a nice place. I would suggest having lunch there to see if the food is to your liking.

The people who serve your meals are a five, but the aides and some of the management are a four. The aides are a mixed bag, some are very good, and some are not so good. They have activities, but they didn't do a good job making sure, that there were things personalized. The food is extremely important, I would say it was a four. They have six things for lunch and for dinner to choose from. They could improve by having a medical staff available, at least to field questions. They have a very personable and aggressive in a good way, customer relations person, or salesperson. But once you get there you never see her again, there is no follow up. At first I thought she was a customer relations person, afterward I thought of her as a salesperson. People that were there permanently, were worried about the merger happening. I might go there again, but I would probably look around.

I can't really comment on or rate the activities. The management is not consistent. I honestly don't think the management keeps track of the things that they say or do. We have an independent caregiver because our loved one is lonely. I was trying to get in touch with Paula and it took more than 48 hours for her to get back to me. They consistently don't keep promises that they make.

My loved one has been here for a short while. She hasn't taken advantage of the activities yet, so that really doesn't apply yet. However, the communication with the staff is good, being that I live in a different location. We chose this place primarily because of the layout of the facility, and the location.

They seemed to be a nice place and we were set to move in. When the initial assessment was done they didn't realize that they were not going to be able to accommodate our care needs. It seemed like it was a pretty obvious thing that was overlooked though, so that makes me think about what kind of care we would have gotten.

This community was a little older and had a more lived in feel, than some of the ones we looked at. It was clean enough and was like sitting in an old comfortable chair. The room that was available didn't have a shower, and she would have had to go down the hall. This didn't work out for us, but I didn't see anything wrong with it.

They were ok, clean and friendly and all. We didn't like that it was dark and the hallways were small. It gives a different atmosphere, kind of sad and closed in feeling. It wasn't our favorite.