Brookdale

They have had some issues getting help. The help that does the cleaning don't seem to come to work. I am looking to transfer my father at this time. There is one nurse for two floors so there is not a lot of help, they do the best. I do feel like this is too expensive for how much that they charge and the services provided . They don't have enough help to take care of everyone. I spoke with both of the directors and there were a lot of promises in the beginning and now they are not being carried out, it only lasted for 2 weeks.

The staff here are knowledgeable and seem to really care but they are overstretched. They are understaffed, I never got a phone call back once in time that she was here which was very frustrating. The under-staffing was the biggest issue. I do really like the facility, but they do need more help. The meals were nutritional and balanced, but the snacks were junk food and you are unable to give your loved one your own healthy snacks. The residents who are here do seem to be happy.

There were 2 levels of memory care. The top tier didn't have enough activities to keep them engaged in the community. The lower tier was delightfully interactive.

Overall, they've been very good. Our loved one has had some issues with falling, and I don't feel like they get to her fast enough. But the staff is very responsive once you address an issue with them. We've talked with the Executive Director and the Medical Director, and they've been very helpful. They're very good about medications and talking through any concerns about that. The facility is very nice, very clean, and accessible. Our loved one likes the food. If a resident can't go down to the dining room, they will actually deliver food to the rooms, which is a big plus for us. I feel like it's a pretty good value. They really worked with us on the cost.

Our loved one was there for a respite stay, and we paid a lot since it was respite care. We felt like they were understaffed at night. As a non-ambulatory resident, I didn't feel like there was much value for the cost. But our interactions with the staff were good. The facility was good, and we got to visit with our loved one outside several times during the pandemic, which worked out well.

Our family had an in person tour, and this community out of the others we tour had the most covid restrictions. The lady who gave our family the tour was very nice, but seemed a little to pushy. Also the community seemed to be a little cold and dark.

My loved one didn't last long there because her dementia was more advanced than they could handle, and she escaped a couple of times. Now she's in a different Brookdale facility that is better suited for dementia. I was concerned about that originally, and they assured me they could care for her until her dementia progressed further. But I think they're just understaffed, especially at night. And that's not their fault necessarily - I understand that's happening all across the country.

Our loved one really likes it there, and she does call it her home, but we are having a few issues with the staff. We aren't sure if they are understaffed, but they have not been putting our loved ones brace on at all, or the ointment that is needed for her leg. We are also have trouble with them sending our loved one prescription to a different place then what was request.

Some improvements this community could make would to be have better food. It seemed like the over sold it, they made our family a lot of promises and nothing was followed up on. It was just not what we were expecting.

Due to the fact that I moved in during the middle of the pandemic, I cannot give a totally objective review of my experience. I was warmly greeted by the "sunshine" residents that was it. More should be done to help a new resident to adjust. I do wish I had known ahead of time the number of residents who are "memory challenged", it might have affected my decisions/ The employees are OUTSTANDING!

Our virtual tour was good. The people were very friendly and nice. And I thought the place looked clean. We chose another place because it was closer to where I live. I would have liked to have seen a little more than we saw on the virtual tour.

It was pretty difficult because of the pandemic and Covid. Access was very limited. Somebody who might be considering Brookdale Fort Walton Beach in the future hopefully won't have to deal with the same things I had to deal with regarding visitation. You had to call and make an appointment, so you had to plan around their ability to provide you access, which was very limited. They had designated meeting areas, and you had to stay 6 feet apart. So they were trying to meet the CDC guidelines, but it was still very awkward considering this was your family member. It was relatively clean, just okay, not exceptional. I felt the same way about the staff, just okay, not exceptional. But my loved one has had a huge positive upswing in functioning having been there in a stable environment with three meals a day provided. She needed that regimentation and people watching over her and taking care of her. She fell a few times while she was there and had immediate access to support, which was important.

Our loved one is in an independent village, and the house keeping comes once a week. Everything is well maintained, everyone we have spoke with over the phone has been very friendly. The activities are still limited but they are tying to bring them back. Even during the pandemic they put in effort to keep the activities going, like playing bingo.

We chose Brookdale AUburn because of the location, it is close to the hospital and close to family as well. They did a great job with the on-boarding process and made things easy. I think they do really good with communication with everything going on. I would recommend them to others looking.

Their pricing wasn’t all-inclusive. It was more pick and choose, paying for the services you need. And I didn’t like that a la carte approach as well. It seemed more expensive with the amount of medications my loved one requires. They weren’t bad, just other places were better.

I would tell others it depends on the potential resident's health conditions. The population is 90/10 memory care residents vs. non-memory care. The staff expect non-memory care residents to enjoy their time there since most of the residents are memory care. The food wasn't good and cut up very small, similar to feeding a child. The staff would treat my loved one like a memory care resident, even though they weren't. I've brought my concerns up to the Supervisor of the Directors for them to know.

I've ran into some communication with the staff. If you are dealing with the VA don't take your loved one. There is a breakdown in communication between Brookdale and the VA. The room my loved one has has a sliding glass door. The community wouldn't allow the door outside to keep the room secure. In order to put the screen in

It has been really difficult to get inside the community due to the covid restrictions, but when we are able to we can go see our loved ones apartment, and it is messy. There is stuff piling up on the counters, old dishes and crumbs. It is just not as tidy as it should be especially for the value we are paying month to month. Our loved ones do complain about the food, they say the breakfast is really good but what they serve for lunch and dinner is not. It is served late and could, however they are also choosing to not go down to the dining room to eat. We do know they offer activities, however our loves one just choose not to participate and stay in their rooms.

We chose Brookdale Northampton because they offer memory care in the future. They also gave us 2 discounts and that made it much more affordable. The studio he is in is on the smaller side. The beginning was difficult for us because he moved in during covid and we did not know what exactly what was needed from us. Now that we have been here and everyone knows him, it has been much easier. The staff members here have gone out of their way to help my dad and I would recommend them.