Brookdale

Out of all of the places that we toured, this was probably our least favorite. It had nothing to to with the staff, they were all great and gave us wonderful information. For us it was the atmosphere, the paint color and the furnishings were all dark and I like bright and airy.

I thought Brookdale West Orange was very nice. But we went on a weekend, and there were a lot of residents just sitting around watching TV. It seemed like there were no activities going on. And our tour guide who was scheduled to be there never showed up, so we were given the tour by the food manager. He showed us everything, but he basically just talked about food the whale time.

I would recommend you consider Brookdale Tramway Ridge for your loved ones. It is a nice community. Some of the staff are working double shifts to assist with resident care needs.

When we were first meeting everybody and getting our loved one moved in, everything seemed good. But I have some concerns about response time and lack of callbacks. Communication has been a struggle, and it shouldn't be so hard to have someone call you back so you can know what's going on with your loved one. He seems to be settling in, which is good. There are a few little things. But overall, we're happy with it. The facility is very clean. The people are friendly. I do think all of these places are way too expensive though.

The facility in particular is in need of a lot of renovational work, it is getting pretty old. My loved one was only here for about a month, but I felt like we got a big sales pitch in the beginning and once he moved in things were not as they said.

The people and staff in this facility are wonderful with very few exceptions. It is an old facility and is in great need of expanding. I lived in a cottage that the kitchen was that of the 50's era. I moved because the price increase did not reflect the service.

Overall the staff are very friendly and professional. They have good in-house knowledge of the Medicaid process, which was important to me. Everybody is willing to pitch in, regardless off what their role is. I think the activities coordinator there is very dynamic, and my loved one has taken to him. He and the staff overall have been very helpful. The nursing staff has been very attentive to my loved one's situation. We're still working out some things with the care, but they have a solid base to start from. The premises are very nice and navigable. They have a very nice gazebo in the back that will be great when the weather gets consistently warm. Overall, I think they have a very good service offering for their residents and a good care model. The location is very good as well. And I think it's an excellent value.

The main reason that she chose Brookdale was because they have a small outdoor patio area for my mom. It does not have any sort of kitchen space. The staff are very nice, they do have some turnover though. The sales person who was there when we were getting in was great. It is definitely an assisted living facility, they do not have any independent living mixed in. My loved one is more independent so she does not need much assistance at all and the residents here need more care than she does so she is having a hard time integrating with the community. I would tell others to definitely look into this facility and see if it fits your loved ones needs.

This looked like a really good community and it was hard to decide in the end for us.

This was a nice community. The rooms were smaller than anticipated.

Our tour with Brookdale Concord Parkway was just okay. There were some positives to the facility, but we just did not get that warm and inviting feeling that we were looking for from the staff and atmosphere.

My loved one feels kind of isolated, the residents that they have him with are further along on the dementia scale, so there is no one for him to really interact with which makes him feel isolated. The facility itself is very nice and the rehab is great. It is just not the right fit for him from a social perspective. Other than that we really like Brookdale Westhampton and it would be a great fit for some who are further along and may need more care.

Our tour at Brookdale Summer Ridge was good. But the cost was substantially higher than other places we looked at. It seemed like there were an awful lot of add-ons for cost. There was the base cost for the room, and then every little thing is added on. So you never really know what your monthly cost is going to be. They also had a higher capacity for residents than we wanted - about 82 rooms I think.

The people here were very good too I just think that they were going through a major covid outbreak at the time we were there. Everyone was in their rooms so couldn't really see much or any activities. And there was another community that was not in this situation that we went with. The people were nice and if this was not the case it may have been a harder decision. This community was also on one whole floor and it made the building very long and there was a long distance to walk to see everyone and everyone is not as spread out.

It's pretty good so far. It is going ok. The staff is doing a pretty good job.

My virtual tour at Brookdale Centre of New England was fine. The facility just wasn’t as visually appealing to me as the place I chose.

The main positive was that [name removed] the sales representative was awesome and really great to work with. Their head of nursing was not very good. She kept contradicting us as a family and when hospice told us she was at end of life, their head nurse thought she knew more than the doctors and nurses. We were going through a difficult time as is and that made the situation harder. Other than that, everything was pretty good. The rooms were gorgeous and I am glad she was here for end of life and we were able to all be with her.

I had some issues with Brookdale Pocatello. I think both parties, myself and Brookdale, didn’t know what we were dealing with as far as the extent of my loved one's dementia, so it ended up not being a good place for her. She couldn't follow Covid protocols during lockdown because she didn’t understand / couldn't remember. Her memory issues aside, I thought it was a very nice place. The majority of the staff were understanding. But the new nurse coordinator was very militant about the rules, which I know likely came from a place of overall caring for the business and the patients. But I did not receive empathy from her, or from the facility manager. And it felt like they just pushed my loved one out instead of working together with me to get her to a more suitable place for her.

We have to say they are very attentive to our loved ones needs, that part has been really good so far. However sometimes they are just so unorganized which can be a negative when it comes to the overall communication with the nursing team. You really have to stay on top of them sometimes.

I feel the staff could have check on my loved one more than they did. I was expecting them to check on my loved one more. The call button would be pushed by my loved one and sometimes it would take the staff hours to respond to my loved one. Overall, it seems like they are short staffed. The meals were okay for my loved one during their stay.