Brookdale

Lobbie & dinning areas very clean and spacious. Friendly staff and residents. Could not handle mom if she were on a feeding tube.

Beautiful pastoral setting. Very good value. Assistance has 5 levels (customized). The Woods is more secluded and tranquil than the Lodge. Larger than Draper Place. Easily accessible from Rte 290.

Independent living was great experience. Skilled nursing was too understaffed to provide consistent quality of care.

Clean facility. Under staffed. Price going up activities and value going down. Nice and friendly though.

Overall I really like the facility a lot and the staff are very nice. However - the closet doors from day 1 do not work properly and they keep falling off. Last time I spoke with someone they said they were looking for a new maintenance person. When I visited on the weekend there was food spilled on the floor in the congregation room and when I brought it up, they said the cleaning crew comes on Monday. Our experience with the people I have encountered has been really good, it is just the maintenance and cleaning that needs improvement.

Brookdale Attleboro was a very nice and clean place. We didn't see as much as had anticipated on the tour, but may be to short staff. Overall was a lovely place.

Brookdale Tramway Ridge was a decent tour, of all the tours we had done seemed to be the shortest. A bit rushed could have been staff related or staff shortages not certain. But everyone was very nice and pleasant, the facility was very clean and nice.

Our family had an in person tour and it was a nice tour but everybody was in wheelchairs so it was just not going to be the best fir for our loved one

Our family had an in person tour and it was a nice tour but nobody was really around when we came we barely saw any residents or staff

The apartment our loved one has is absolutely fantastic and the activities have been nothing but great. However and we do understand it could be because of covid but some other things are just not living up to expectations. Our loved one said the meals started out really good and now have decline - those needs improvements, so we do wish we were getting a little more of our money's worth.

They seem to have an efficient number of trained staff members there at all level which are paying great attention to what our loved ones needs and wants are to come degree. They financial billing aspect is something we are not so crazy about right now .

The tour was fine, except that I couldn't talk to anybody who could make decisions and give insight on whether my loved one would be in assisted living memory care. They showed us only assisted living on the tour. Their common area was fine but not as up-to-date as the palace we chose. But the friendliness of the staff seemed really good.

I like the room. I was a little disappointed in how long in took them to get my loved one's care in order. But certain things are going much better now than they did on day one. We're paying for certain care needs. Rooms are supposed to be clean. Laundry is supposed to be done. I know they had problems with not enough staff, and they've had some Covid outbreaks. So we didn't get everything we needed when we needed it because they didn't have enough people to cover. Overall as far as the food, my loved one seems satisfied. I wish there were healthier options and more variety. The activities director is great, and the residents adore him. I've been surprised at nursing limitations - there are only certain things they will do, and other things we have to do on our own. I feel the need to be there more often because of that, although a couple of the nurses are absolutely wonderful. The admissions person I worked with in the beginning was very kind, cordial, and helpful. But some of the things that were promised to me aren't happening. It might take a while, but they do work with us. I'm hoping things will continue to get better.

The food service needs improvement. It looks clean except the spa and fitness room and lockers do not look clean or safe. The staff is always helpful. I love my home here.

If you choose this place, don't assume that you are getting what you think you are getting. Pay strict attention. My loved ones room is unclean, the toliet is overflowing, it is very dirty and there is no stopper in her sink. This has been an ongoing issue for months. There is lack of communication with management. Overall, I am trying to give them the benefit of the doubt.

When looking for care for your loved one, I suggest that you talk to other residents if you can. Overall the staff is very good with memory care patients here. They're extremely good about communicating to the family. I would like to see them be more observant to cleanliness of the rooms. Also, if a patient only eats a certain type of food, I would like to see them make sure that food is available to the patient.

It looked like a nice place. Needs a bit of remodeling. Did not care for the meal selection but the people seemed happy.

I have had a mixed experience with the community. The sales people were really good. The communication with the staff has been very good and they are accessible, and responsive to us. They are willing to speak to us on conference calls about the care for my loved one. The staffing is the biggest concern for us, as there doesn't seem to have a lot of their own staff. The community is using a lot of agency staff and this causes a lack of training, missed care, and a revolving door of team members. The cleanliness of the community and my loved one's room is great. I really like the layout of the community and it is all one floor. Each apartment has there own screened in patio. This allowed us to visit our loved one during the pandemic protocols. They have been good at doing testing on a regular basis, delivering meals to the residents when they needed to, and they have taken all the necessary precautions to avoid COVID.

Our tour experience with Brookdale Skeet Club was overall pretty good. The staff were great with their follow up after the tour.

Our tour experience with Brookdale Northwest Greensboro went pretty good. The staff were great with their follow up afterwards .