Brookdale

They have a happy hour and other activities. My loved one does not participate but I would If I were there. It's definitely worth investigating. I think it has potential, maybe to too early to add any more details.

I liked this community but the food here was not provided and this on a daily basis and not just for a few meals a day.

This community is very convenient very comfortable and small. They do not have many activities for the residents to do currently, my loved one would like to have more to do and does not like the food. The staff are very nice to the residents as well as the family.

My loved one was served a pancake, a piece of bacon, and a tablespoon of eggs for breakfast. They also serve cold meals, and have received three noodle meals in a week. I would tell others to look elsewhere for their loved ones. There is a lack of attention to the residents by the staff. We have been waiting for maintenance to fix a cable issue in my loved one's room, and I've fixed items in my loved one's room to get things done quicker. The front office staff has been super nice to the family. Billing is incorrect every time, they are always saying they will correct it though. It takes forever for the staff to get to the residents if they push the call button.

Our virtual tour at Brookdale Melbourne was great. After touring at another place, I felt like the folks at that other place were a little more responsive. And it turned out Brookdale Melbourne didn't end up having the availability we needed. So I would recommend to other families looking for a place that you check availability first before touring. Not having done any of this before and looking back, that's something I wish I had done differently.

I would recommend you shop all your options. They have a lot of activities that my loved one enjoys. My loved one is very happy here. I feel my loved one is happy here and their pandemic protocols are good. Great location for the family to visit.

This community looks like a cruise ship but was not the right feeling that I was looking for. The people did not seem connected at all. A lot of staff walked by and did not say anything at all. Customer service seemed to be lacking but the residents were awesome, engaged and very friendly. The community could use a remodel. Very dark and could use more natural light for the residents.

They told us they were doing remodeling and they have not started on those yet, it is pretty run down and the facility needs some TLC. For the most part the staff have been great, they are all very friendly and accommodating and willing to make any changes that we may ask for. My mom really likes the food and never has any complaints about that. I do think they could maybe offer some more healthy options for the residents. She does really like the activities that are in house, but I wish the transportation was up and running so she could get out and about more. I would tell others just to be an advocate for your loved ones, they will respect you and meet you half way.

The sales lady that I was working with was very kind. The administrator stopped in during my tour and he could not have seemed less interested, I could tell it was just a job for him and he did not seem connected to the residents. During our tour I noticed that all the doors were shut and no residents were out and about. I was worried that my loved one would feel very isolated here.

The meals and dining service was a hit or miss, not really adequate for adults or for those with dietary restrictions. The activities were limited due to covid, but they did do their best to bring in the live entertainment and while the activities director was there she always did a great job encouraging our loved one to get involved and we really appreciated. The value for cost is not worth for what you got. As far as the care that was great, always kept room clean and gave her food. However her clothes half the time were missing or ruined. The director was wonderful to work with during our loved ones stay. Some staff was fantastic and others just careless. Would still recommend Brookdale - but need to work on organizational internally.

The staff at Brookdale Germantown are all very friendly and helpful. They are having some staffing shortages which is in turn affecting the quality of care some, but I know that is the case at a lot of places. I think this is a good facility for a specific type of need, so I would recommend to other who need this type of care.

They had a good follow up after our tour. The only downfall was the community was small for our loved ones.

This community was doable however, after speaking with previous residents they were not recommended as options for us to go to.

Our family had an in person tour and the staff there were nice, the community was clean and the rooms were okay. However the first general feel we got was that it felt more like a nursing home and not a retirement center.

Brookdale Maltsberger has been undergoing renovations for a few months now which was declined the quality of the overall cleanliness, and there are some small house keeping issues here and there. The care services are basic and adequate and generally the staff members are good and friendly. The meals and dining service is a little bit of a disappointment, because of the renovations sometimes the residents are required to eat in their rooms. Also for every single meal they have plastic silverware and is thrown away each time, we wish they used different silverware so there wasn't so much plastic being thrown out. They do have activities going on, but between the renovations and the covid restrictions we believe they aren't as good as what they have been. Our loved one came to Brookdale after moving out of another facility and it is a better decisions in regards to her everyday care and finances. Also they have single rooms and shared rooms for couples.

The main thing I would warn against is how you agree to be billed. We originally wanted to take my loved one there for respite care. We weren't bullied, but originally they said oh yeah yeah, respite care. But when we showed up, they flipped the script and wanted us to be billed as if it were a normal move-in, with a monthly fee plus enrollment. So what should have cost a couple thousand dollars ended up costing double or triple for the short time she was there. We did get part of that reimbursed - they did make some of that right. But the bill was still way more than what it should have been. It's not that I wouldn't go there again, but I would not have allowed them to change my decision on how we would be paying. I think the care was good enough because she also had hospice care at the same time, and hospice was able to help some. But the care that Brookdale provided on their own was not excellent.

They currently do not have a business manager. There have been some things lacking due to the issue of there not being enough help. However, the people that are there have been great to us and my loved one.

Overall it is a nice place. You will need to make sure that you are involved in the care of your loved one. The caregivers were great and responded quickly to call button requests from the residents. The director worked well with Hospice and the family during the transition of my loved one. My loved one didn't care for the food here.

Make sure that your family member is equipped for this type of community. They don't have any type of memory care here. I explained to them what my loved one was going through, and they just accepted her anyway. And then one month after she moved in, they said that they couldn't take care of her anymore. Half the staff is very helpful, and the nurses are saints. But upper management is a little staunch, just very opinionated and abrasive. The food that I tried was more like kid food, things like chips and hamburgers. But on rare occasion they'll serve things like salmon.

My loved one requires a lot of hands on assistance. This is not able to be provided by this community but I feel that it is hard to find this type of care in this setting anywhere. We just don't feel that our loved one is getting the stimulation that is needed. They have a garden and some activities for the residents to do, but if they had more staff I feel that they could do more with the residents.