Brookdale

The staff were very friendly. Residents with dementia need more assistance and to be offered the daily opportunity to attend activities. I feel my mom needed more one on one attention. The food was good with a variety on menu and mom always ate her meals. I had asked the staff to take my mom to the bathroom every two hours but they didn't follow through and weren't consistent with it sometimes waiting up to four hours. Resident with advanced dementia need more frequent attention throughout the day than this community was able to provide.

The food at Brookdale Fort Myers Cypress Lake is terrible, I don't like it all. The room sizes and layout of the community are okay. They have some outdoor space not too much. That is really all I can say about this community.

My husband has received good care at Brookdale Silver Lake. He has lived there since August 2020. The staff works hard to provide a clean and safe environment. They provide activities to keep the residents stimulated . These are difficult times during the Covid19 epidemic however the caregivers and management are working hard to maintain high standards for care.

Brookdale is a wonderful place to live as long as you do not have a memory situation. The help is fantastic and the food is so-so. They need a lot of improvement when it comes to your choice of food for each meal. They advertise that they are a home for adult living with assisted living and memory care. The memory care needs to be removed from their advertisement. As far as I am concerned they let my friend down when it came to his memory care. There were no activities he could be involved with because he did not understand what he was to do. The rooms are spacious and well kept. The nursing staff and aides are the best I could have asked for. However, those in charge need to smile a little more, get out of their offices, and see what is going on around them.

My biggest complaint is they do not have enough help, my dad is happy there, but he has dementia and does not realize what needs to be done. The help they do have are very friendly, but I think over worked. The food could also use some improvement. For what I pay, I would expect better care.

My family is fairly new to the community and things may change over time, of course. That said, here's my overall perspective. PROS: Beautiful facility, well-organized activities, variety of activities, dedicated Executive Director, great apartment rooms with large bathroom entryways, offers Medicaid payments after three years CONS: So far, they haven't really lived up to everything they've promised. My dad isn't getting showered despite us paying for that service; the staff doesn't deliver messages to my dad and often they don't answer the phone when I call regardless of the time of day; the only outings I've seen so far are to stores so I'd like some variety; despite having a concierge to schedule doctor appointments, the appointments aren't being made nor canceled when requested...

It has been entertaining to feel/watch the atmosphere change after corporate/regional is has to be reported to or coming for inspections very constantly. The staff and activities does so well working to keep activities to choose from so many tastes. I am so bothered by no separation of Independent and Assisted living. Other facilities do have separation - even buildings, connection alley. Psychology depressing

Pretty good choice for the money. Family must be involved.

Brookdale Wornall was the perfect place for my parents. They had a lot of activities for my dad, who is an extrovert, and my mom was happy to stay in her beautiful apartment. The staff was so kind and friendly. The only downside was that the dining room had some trouble getting food out in a timely manner (we waited over an hour multiple times) and they got the orders wrong frequently. Brookdale has addressed these issues by hiring new staff. My mother passed away last month so my father has moved out of Brookdale. But we would chose this facility again if the situation arises.

I really like the size and individual care that my step=mother receives at Brookdale Springdale. The rooms are bright and cozy and very roomy and homey. I am disappointed in the menu. I was led to believe that the meals were home cooked and prepared on site. I found out afterwards that this isn't the case. Breakfast is great but the other meals leave a lot to be desired. I would like to see more salads and fresh fruit and vegetables offered. I realize that this is a small facility so not many choices to be had but I would still like to see more variety. I am also very disappointed in how hard it is to get into the facility and back out again. It takes forever for someone to let you in or out. Also the sign in and out sheet needs to be worked on. It is not very accurate. But overall the facility is just perfect for my loved one. She needed a small homelike place, easy to get around and familiar surroundings. Also the staff is so accommodating to my loved ones needs. They allowed us to plant some tomato plants outside and put up a birdfeeder. Overall it is a great place!

Everyone was most helpful. My sister has had her problems and everyone was most gracious. Even after I moved her to a smaller place, [name removed], executive director of of Brookdale North Mesa, still helped me with the moving experience. Cooperation is the key to success. I had all of that. Thanks for having us. Sincerely, [Name removed]

Overall, this was a good choice for my sister's care. The only real problem is the staff's tendency to let my sister intimidate them and allow her to refuse services such as bathing and cleaning that she truly needs, and that we pay for. Bathing twice weekly is a minimum to maintain her health. Otherwise, she tends to get UTI's that degrade her overall physical and mental health.

My godmother stayed at Brookdale for over 2 years. It is really geared towards independent living. You can pay for some extra help by the hour to help you get dressed in the morning or something like that. She eventually had to move to a place that could handle her increasing dementia. She just couldn't add enough services to keep her there and it was better for her to move to a memory care facility. She couldn't remember to come down to dinner and couldn't order her meals off the menu. Brookdale is a large facility with lots going on. They usually had entertainment every night. It is a facility for people that want a little bit of elegance and are willing to pay for it. If you visit make sure you stop at the front desk and talk with [name removed] (No, not THAT [name removed]) He has been there forever and can tell you everything about the place.

Outside, around the front door needs to be cleaned/swept every day. Usually there is trash, and dried grass clippings lying by the curbs under the portico. Meals are paid for in advance. When a resident is away from the facility there is no credit for the meal they do not receive. These missed meals should be credited to the resident's account. In previous years when paper surveys were done it was possible for the survey respondent to be anonymous. Not so with this on line survey.

Brookdale was very prompt at getting my mother in law in [name removed] always answered the phone when We had questions The nurse figured out some meds that were contributing to her illness Thank y’all very much

Current resident. This facility is very clean and the staff is helpful and respectful. A nice place to make the transition from a home to independent apartment living. Most of the residents are independent.

Following a mild stroke, my mother relocated from Western NY to Charlotte to be closer to family. We looked at a number of Independent living options around the South Charlotte area. Brookdale Carriage Club stood out for many reasons. The campus is private, beautiful, and has many amenities. The apartments are well laid out and updated. The fact that Carriage club offers assisted living, health care and long term care for future transition was a huge benefit as well! For someone who lived in one town her entire life and left a house after 40 years, this change was overwhelming. The staff at Carriage Club was welcoming, helpful and minimized the challenges of this major transition. The residents were also very welcoming and supportive. My mother was surprised at how much she did not miss her house, and how many friends she made in such a short period of time. We highly recommend this community as aging family members look at options for additional care.

Just got dad moved in a couple weeks ago and everybody is friend ly food is good, just getting use to new surroundings. [name removed] was very helpful in helping us make it work.

When first looking at facilities we were looking for meals and housekeeping to be provided. The meals are lighter on the weekends and mom has a kitchen to fill in any meals if she desires. Housekeeping is provided every other week and is very good. There are plenty of activities to choose from and transportation for local stores and healthcare. Mom has taken advantage of visiting physician services from MD2U Overall this has been a good move for mom and she is enjoying her new friends and apartment.

Mom is in the memory unit and doing really well. They are very caring