Brookdale

I thought they did an excellent job here. The staff were all very friendly and professional, and they provided excellent care for my loved one while she was there. I liked that they had all sorts of activities for the residents, and that since this was a memory care community they were all created with that in mind.

Employees very friendly and knowledgeable. They pay close attention to residents' needs. The nursing staff is very alert and willing to help with equipment needs as well as medication monitoring. Very nice facility.

Emeritus at Ocala West is overall a great community. The staff were all great and the community was well maintain and very presentable. I have visited a few communities and this community stood at as one of my top options.

The Emeritus staff were very friendly, courteous, patient and understanding ~ especially in light of conflicting family perspectives, denial of our mother's cognitive abilities and overall needs. The Emeritus staff were lovingly supportive. The facility is beautiful and inviting and warm. So far Emeritus staff are doing a great job of pairing Mom with other residents, ones who will draw her out (Mom does not like to socialize nor does she like unfamiliar situations). The one thing that was irksome was the 2 month delay in the opening of their new memory care unit. The push back of the opening of the memory care unit, what felt like vague timelines...but that said...it could have been our family member who self-designated themselves as the person in charge, who doled out that information. So take this paragraph with a grain of salt.

This community is nice, small with a lot of individual hands on help and none of the residents are ever left to fend for themselves. There is always a staff member around to help out. The food is pretty good for the people they serve. They seem to be pretty well fed. They make sure all the residents get 3 meals a day.

This is a good community to give it a try! My loved ones have only been there for a very short time, but we are very encouraged by the experience so far. Everything seems very clean and the staff is very friendly. So far it is a good value for the money.

They have an emergency cord and it wasn't working. I think it would be better if they let the residents know more about what's going on, they didn't have an orientation of any kind. I liked that they seemed to be more flexible about keeping a couple together as they progress, than others I saw. I have eaten the food, and it's pretty good.

Cassandra 1800 shared room. Nanny gets bedroom side. Includes 3 meals and snacks. Housekeeping and laundry weekly. Transport T/The to md. M/W/Friday shopping in redlands/LOL to places like Walmart states Walgreens etc. S/s church transport. Facility vesper on F, catholic/Christian on W, life alert. Goes up with levels of care based on point system 525 up 200 per level. Can have I HSN worker still. Renter in not required. Security deposit 2000 can be split in 2 payments. Rent on 1st. Can do auto pay. Discharge 30 day notice.

It’s a fine community. It is very friendly. The community is a little older and needs some upkeep. The food is okay.

nice facility...just a little further than I wanted to home.

They were very caring about mom. Loretta was extremely knowledgeable, friendly, and helpful. Now that we have moved our loved one, we have noticed a big difference in them. I don't know if they over medicated our loved one, or why there is such a difference. The parting hasn't been great. There were also some items that went in with our loved one, that when we moved didn't come with us. But they kept our loved one clean and well groomed. They did their job, but I'm not sure there was a lot of loving care. I didn't get that feeling when I was there, just looking back.

They do a pretty good job. It's pretty clean and the staff is very friendly. I don't think there is anything to improve or do better. There haven't been any issues with food or laundry. I liked the size of the community, I liked that it was smaller than another one we were considering.

Beautiful and well maintained. The staff are very nice. Highly competent nursing staff. The parking lot is way too small. There could be more variety in the activities. Too much exercising and not enough fun things to do.

Overall I thought they did a great job here. Really the main selling point for us was just how incredibly friendly and caring the staff were. They did a great job looking after our loved one and making her feel welcome. It was also a very lively community, were were impressed by the activities they always seemed to have going on.

I spoke with Andrea on the phone and will be scheduling a tour of both facilities, probably next week. She sent me some info as well

It's nice and clean. Everybody loves the staff! The meals leave a lot to be desired. They had liver and onions one day and it was tough and cold, and not cooked right, and other times it's been bland. For the month of April they took some of the outside activities away, and the residents weren't very happy about that. They only went lunch one time, and there were no trips to Walmart. She really likes the activities director. I see a big difference in her, she needed to be around people.

Overall we've had a great experience here so far. I've only had experience with one other community, but Emeritus has done much better in every category. The staff have all been friendly and helpful, and the facility itself is well kept and clean. The food is also much better than the previous community. One issue I've noticed they could work on is doing a better job keeping the litterbox for the community cat clean, the room it is in always has a litterbox smell.

They were very nice but there wasn't a lot of activity. This had more of a nurisng home feel than what I wanted to see. My loved one is still mostly independent. This is for people with higher needs.

I'm pretty pleased with them at this point. One of the things that should be done is putting a posted speed limit in the Parking lot. The people living in the condos in the back, they speed quite a bit. The food is pretty good. Anything that I have brought to their attention they have been very quick to address the issues. The seasoned staff has been very good, they have gone above and beyond. Nancy the nurse has been very good. The price was very good too.

The house – big brick building – like 70’s looked like an apartment building. The rooms were nice, very nice, but it was older. The staff seemed very.