Brookdale

Lovely community. Clean, friendly environment. Libby and Brian are FABULOUS! They helped me more than I could have hoped for during the time of my tour and information meeting. I'm in the process of selecting 3 communities for my aunt to choose from to be her home. This will definitely be one of them!

The Exectuive Director met with us, and we appreciate her time spent. This was our first visit to an Assisted Living Community and met all our expectations. Everyone of the people there seem very well cared for and in great spirits.

VISITED APRIL 2, 2014. Scheduled same day as toured - they accomodated me immediately. Walked in and the receptionist asked if I was Jennifer and immediately introduced herself - Nancy - as the receptionist, concierge and generally the everything troubleshooter. Met 'Sam' a resident that was at the front desk chatting with Nancy and he was a spark! Very pleasant and welcoming! Then Wendy, a manager introduced herslef as we waited for my tourguide - Cindy. Cindy and I toured the lobby, dining area and several acivitiy rooms on the first floor. Very nicely decorated, up to date and well kept. There was a small indoor pool, exercise room and classes, craft room, media room, a conference room and library and many areas for gathering. Saw two rooms - a 1 BDRM, 1 Bath and a 2BDRM, 2 Bath, Living Room and kitchen. Nice space. Some balconies. Front view was of parking lot, but some back views had woodlands and wetlands. Free transportation within 15 mile radius. Frequent field trips to Tiger's games, shows, etc... Can decorate however you want and upgrade to granite countertops, steel appliances, etc.... A couple of laundry rooms per floor. Lots of activities, game rooms, etc.. Pleasant and seemingly happy residents. Extremely friendly staff. Cindy noted (almost apologetically)toward the end of the tour that she was not in sales, but was head of housekeeping. I think she thought I was getting a lesser tour, but I told her I thought it was fabulous that 1., she was willing to step in to make sure I was accomodated and that 2. as head of housekeepiong that she was so involved that she could give as good of a tour as any sales person. She commented about how she wasn't sure when she started if she would stay here, but that over 11 years, this place has become her passion and that she takes great pride in making sure the folks that live here have the best of everything she can give. Also, pet friendly. I thought this property was wondeful and the people there made it even better. Only detractors were that there was not really any community around the buildings - for residents to visit, and upon approach, the first thing you see is a cemetary. :(

Overall, we are very pleased with Emeritus. The activities are something that my loved one isn't finding very interesting. He's having a hard time getting involved because they don't seem to fit his interests. However, the food is great and we would definitely give that a 5.

The predominant religion plays a large part in activities it seems. There are few services available for those not belonging to that particular belief. We do understand that it is difficult to provide a service to just a few but having a clergy available would be nice.

I needed to find a memory care facility for my 91 year old Mother. She still is "with it" to the point where it was highly important that I find a facility that was up to her standards of cleanliness and overall appeal. Clare Bridge has very attractive leisure rooms for the residents to accompany the adequate size resident bedrooms. There was no odor anywhere and all residents were dressed/groomed as if they were receiving good supervision.....exactly what I needed for my Mother. The facility is "private pay only" so I'm sure it is managed with an emphasis on cleanliness and overall visual appeal to go along with an efficient staff. Holding off on giving "5 Stars" on Care and Activities until my Mother has spent more time at Clare Bridge.

there is a bit of a disparity in care from weekend to weekday, and from daytime to evening - whereas it is understandable that care/assistance may be less timely on 'off' hours - the standard of care, effectiveness of the support staff - and attention to detail was definitely dependent on the 'shift'. I would like to see this be tightened up - and quality control across the board improved. On several occasions, when my father had urgent toilet needs, the staff member answering the call - would say - 'you know, the more you hit that button, the more we charge...." unprofessional, discourteous and flamingly rude. Also, the alternative meals - are not varied enough, nor do they change often enough. my father is 'fussy' about his food/meals and would commonly opt out of the main course in favor of an alternate - the alternates rarely would change

This is my second choice, a little more pricey, though.

I liked this one, too!

The director took us through the facility and was very nice and knowledgeable. This facility is nice and one of the residents told my mother "you'll love it here". We might have chosen the facility if it had a unit on the lower level at the time when we were looking.

We toured this location when we were looking into care options for a loved one. I was particularly impressed by the professionalism of the staff at this community. We were running a bit late for our tour and called them to tell them we needed to stop for dinner first. They told us they'd be happy to serve us a meal, and while we were eating we had the chance to meet several of the directors of the facility who stopped by to say hello. The meal itself was delicious, as well! The room options here were a bit limited, only studio apartments, and the fact that the building was more than one floor would have been a problem for my loved one.

They are fantastic about working with him and helping him. The staff is the reason we are there, they are wonderful. I like that it's so comfortable and family oriented. It is also varied in the residents care needs and most of them are very active. They could improve on the activities. They could do more things more often. I know they do exercises and bingo. They have a salon three days a week. I would like to see more outings, or have entertainment in. I haven't eaten the food, the residents tell me it's excellent, but the feedback I get from my dad is mixed.

They're pretty clean, but it's kind of sloppy. It seems like they are maybe understaffed in that department. The staff are all super friendly though! The activities are hard to rate. They have a calendar that's full of activities and events, but I've been there a lot and they never really seem to do them. Also, it seems that they promised a lot of things that are turning out not to be true. They are cheaper than some of the other options in the area, but the things they were selling to us seemed too good to be true. We were told that the food was really good, but it seems like they serve too small of portions, and it's difficult for memory care residents to ask for more. They have had good communication with us though, and it was the best place we've found so far.

They are a great place.

Did not eat here. The place was clean and neat. Lots of activity going on. The apartment would have been find if it had been about 200 s/f bigger. Peggy Barker was great person, enjoyed the viait.

Older building, being refurbished. Like small, accessible community. Most rooms shared - Dad needs private. Ability level of residents seems comparable to SC. Has shaded smoking area. Dining seems similar to SC. 50% residents men. Would want to eat there before final decision.

Everything is great here! The food is very good. I was actually pleasantly surprised by that. There were some issues in the beginning with getting things done in a timely manner, but we figured that was just part of the transition. My family's one main complaint is that there is only someone at the front desk about 50% of the time. It would be nice if someone could be there at all times during business hours. The front door remains open during these times, and the residents can just wander outside. Also, if you have any questions, you may have to wait at least 5 minutes before someone comes. Other than that, we love the place and there's nothing to complain about. They would get a 5 if they had someone at the front desk.

Our family toured this community, and it was a pleasant experience. We all met with Ronda, who was very nice and did a very good job of showing us around. This community is very nice inside. They were willing to allow us to customize the room. They also had lots of activities and opportunities for socialization. It was definitely a close runner-up. The main reason that we didn't pick this place was because the entrance looked that that of an ER or a hospital. It was not particularly inviting. Once you were inside, it was nice, but it reminds you of all the medical problems your loved one may have.

It feels and looks like a real home anyone would like to live in. Very clean and all the people there are so nice and helpful. It is a personal place with personal people. They get to know the person staying there and the family. I couldn't be more happy with Emeritus at Lake Highlands as to the care they give my dad. Very blessed

It was someplace I could leave Mom, but for permanent placement Georgetown just isn't practical.