AgingCare 2

The CEO and team in Lexington Ky have not been good to my family at all. Services promised was not kept. A lot of no shows which put my family in a hard place, I do not recommend that you use them for you love one's.

Home instead has cancelled with us. The caregivers need more training. Some of them didn't know what to do. I just feel abandoned.

Very unorganized business. It took a long time to find caregivers we felt were a match for the patient and family. Constant employee turnover creates problems for full-time coverage. Wouldn't recommend.

They said they wasn't going to hire me cause i didn't want to go to someone that has demanita so they won't hire me cause of that. I don't have experience in dealing with demamnita but they don't care cause you have to have experience

We hired Cornerstone Caregiving to provide 24 hour care for our father, who has advanced dementia. Under their "care", my father fell multiple times and broke seven ribs. For the first fall, the caregiver on duty left him unattended. For the next falls, the caregiver was sleeping on his shift, my father wandered around while the caregiver slept, and my father then fell. The caregiver woke up, put my father in his bed, and the caregiver went back to sleep. An hour later, my father was up and fell again. A caregiver at Cornerstone tied my father to his wheelchair with a bedsheet so that my father could not stand up. Many of the caregivers did not feed my dad and did not provide him with drinks. Multiple caregivers slept during their shifts, including daytime shifts, and left my father sitting in a wheelchair, slumped over. We contacted the Director of Operations multiple times, and despite his assurances, all of the issues continued. We terminated their contract.

Worked here temporarily and the boss let her employees do whatever they wanted. One of [name removed] employees smokes pot with the residents. She lets her favorite employee leave residents alone in the house while she shops. And the employee even threatens the residents by saying “I’m gonna beat the **** out of you.” Left her resident outside and locked the doors. I do not recommend this place to ANYONE. Food is enough for a small child. And thrown together in a crockpot. They are not allowed to have more than 2 snacks. Not allowed to control their own money. If you want someplace to take care of your loved ones the right way. This place is not it

if you share the same goals and vision, she can give you tips on how to transfer all assets, cash, property, jewelry and defraud her siblings, banks, city hall in the Philippines. you're welcome

The Aides are Superb! Had to terminate contract after 4 months due to owner scheduling multiple Aides in the same day for my loved one who has Dementia, even after multiple discussions of being told not to. Common sense would tell one not to do that with Dementia patients who need consistency. While I commend the owner for wanting to start a business, she lacks the organizational skills, common sense, and ability to follow direction. Truly feel bad for the Aides who lost out on work due to the owners dereliction of duty and unwillingness to follow basic instruction.

My mother-in-law broke her hip and once home we reached out for assistance with bathing. The response was prompt but unfortunately were informed their service did not meet our needs and could not be provided.

Our home care person was lovely, friendly and very capable w my husband. The management in 2022 was very poor - our caregiver was let go and there was no replacement from one day to the next. We were not contacted by the agency but found out everything from the caregiver who we had liked.... If you cannot count on the management of a medical care company, your patient (my husband) is at risk when suddenly he has no caregiver.

The first person came three times, Quit. Office never advised us and we called to find out why. No one assigned. Last one always ran late. She doctored last time in sheet. She failed to show. Again no backup. Third person never came. Owner said my area hard to service as aides live far away. First one lived 5 minutes away! Owner took case with days and hours approved and failed to deliver.

We had a bad experience and would not recommend them. Caregiver didn’t show up the first scheduled day of care. The second caregiver was late on second day. There were different caregivers different days of the week so there was no consistency, and the quality of care was unacceptable in some instances.

They sounded real good upfront but their caregivers I beleive are not trained properly. He is 70 male hemiplegic ,can transfer on his own. He is incontinence big time. They could not handle the smell. They could not handle that. Plus they never reached out to me. There are better companies out there. Don't let the word FAITH in their name fool you

Please choose a different location than Punta Gorda-- it's the worst. Why? Caregiver with broken passenger car mirror that could have cut my hand. Another caregiver's car bloke down with me in it! You don't get to see the same caregiver more than twice. They keep changing people. They make you commit to a 4 hour shift, but they change the start time if a caregiver has an appointment-not nice. You don't get what you pay for--the price is too high. Friend said another South Florida location is better, but I am out of their zone, so they won't send a caregiver to me. You have been warned about the Punta Gorda location-- stay clear!

Unfortunately my dad passed away shortly after we started with a homemade plan. We were not with them for very long, but I was not very happy with my dad's experience with that company. My dad had a terrible experience with the first caregiver they placed him with then the second caregiver was very unreliable and then after all of that, they did not do what they were supposed to, so we were never reimbursed for the care that he paid for, and at the time I didn't follow up because I was just so exhausted with everything we had just been through. I should've added that he had long-term care insurance and that was the reimbursement that we were expecting. They never filed what they needed to on their end for the long-term care reimbursement.

If I could give “0” star rating for Home Instead Franklin, I would. I hired Home Instead Franklin at the beginning of [date removed] to be a caregiver for my mother with Alzheimer’s. Before hiring Home Instead Franklin, I submitted a written list of expectations and tasks to the manager who reviewed the list and said her company could do every task on the list. Home Instead Franklin over promises and under delivers. Out of 11 days of scheduled service (Monday through Friday of 2 weeks and a Monday of week 3), Home Instead Franklin called out (No Showed) 5 separate days. When a caregiver did show up, they were abysmal at best. I DO NOT recommend Home Instead Franklin.

eware this company. They took on my care despite not having anyone in my area to actually care for me. The person that they gave my information to called me and promised me they'd be here and now they're ghosting me either ignoring my calls not replying to my texts and they're not replying to the company either and I need help right now and they're saying that they have no one available. Why would they take on my care if they had no one in my area to care for me? They should have said something before they promised me they'd have someone out here. The person who is supposed to care for me is very unprofessional to ignore the person that you're supposed to be caring for I don't want to hear any excuses this is inexcusable I am bed bound disabled and unable to care for myself and I have no one to do it for me that's why we hire people like you

Nobody showed up for the first day they were hired to care for my father. I texted the representative, no answer. Called the office number, the lady said they had nobody to work the shift....but they never called, texted, or emailed me to let me know! Plus, she asked about days next week they were supposed to come here on, and they somehow got the hours all mixed up. I would recommend staying far away from this "company"!

I was very unhappy with the person who was my caretaker. When I asked her to do something she looked annoyed. I asked her to hang up a piece of clothing and she hung it on my bedroom lamp. I asked her to open a window in my bedroom, and she said she didn't know how to open a window, and I totally believe that when she left, she stole a pocketbook which was Saint Laurent, probably a pair of scissors, and perhaps some other things. When she had nothing to do from me, she sat at the kitchen table, looking, bored, and annoyed I didn't feel like I should be there to keep her entertained. The night before I told her to leave we had a screaming argument at 12:30 at night, and I believe that's when she took the pocketbook. I would not recommend her to anybody.

This company is a low-class/unethical deceiving operation for fraudulent gains. They purport to serve their community by helping seniors live well at home, yet the opposite is true. They will lie to any community because they could care less about their community, especially the elderly. My mother needed Respite Care and received an imposter from a service provider claiming to be a quality care expert representing the most qualified home care business entity in town. This company talks a big game, but they don't deliver a tenth of what they promise. Their sincerity is baseless. Their ethics is without conviction. They will rob a senior to pay themselves. This company will leave you and not bat an eye about giving you a well-deserved apology. Their recruiting methods are not genuine. Most of their caregivers lack the discipline and caring skills most elderly adults need. If you hire this company, then be advised ... you have been forewarned.