AgingCare 2

I hate to give this review, and have thought about this over, and over. However, I don't want another family have this happen. We had [name removed] and her staff work with our dad several times. We liked her, however, we went on vacation, and her agency was to watch my dad to make sure he was safe. The problem, hours billed were flat out inconsistent to what our camera's revealed.We were billed over 500.00 of non worked hours. Example a zoo day, billed 6 hours they were gone 3:45 hours. At the very after we approached the matter they corrected the issue after our time card was submitted to them. The camera's revealed a lot, many times no one by his side as the walked across a steep driveway. One other time, he left the house and walked down the driveway only to haul a trash can up a steep driveway!! He was a high fall risk at that time, we had them here for safety. Recommendations if you have a caregiver 1) Background Checks 2) Camera's installed 3)Driving miles, photos of miles.

[name removed] the co owner of home instead failed to follow through with my Mother's dying wishes. My Mother put all her trust and was counting on [name removed] to do right by her and [name removed] let her down. how someone could to do this to another human being is Unforgiveable!

There is no point if the caregiver doesn’t show up. They still manage to charge you (bookkeeping oversight). Why pay a fortune to these people for terrible caregivers if they can’t bother to get someone to show up for work? Dealing with these people was a nightmare. Every time they made an error same line, “I’ll let the team know”. Obviously the team is totally incompetent, why don’t you take responsibility? This is how you lose clients.

I've gone through at least 10 caregivers in 6 months. They are either constantly late, lazy, lack any common sense, unhealthy as in can't walk, stay in their phone. They do not have basic skills such as making a bed or don't put wet rags under shelves on top of tp, or don't flush wipes down toilet. I've voiced my concerns numerous times to deaf ears. I quit

Don't do business with these people. They are not interested in your loved ones well being. They just want to run up a big bill and try and take your house. These individuals are what is wrong with healthcare for our seniors and I will not stop fighting until I put and end to this.

It took about two weeks to finally complete the paperwork and meet with the director here in Corpus Christi. The owner owns both franchises in San Antonio and Corpus Christi. They promised to feed my mom on FIVE different occasions, and no showed on all five events!!! The first 2 events apologized and said that this is not how they do business, but it's not like you forgot about my dog; you're feeding my mom! After the fifth time would not return any of my calls and would not confirm the contract was closed out. They are very dishonest people. Looking into State and legal options.

My mother was victimized (allegedly) by an (alleged) former employee of Home Instead. The alleged former Home Instead employee burglarized her apartment AFTER she had been wheeled off to die. Franchisee has denied that his employee was captured on apartment building’s security tape.

The care my 96 year old bed ridden Mother was horid! Absolutely the worst experience in my life! Most of the were thieves and not capable of being called care givers. I caught several of them sleeping in another room. I found My Mother frequently covered in feces. Frequently shifts were not filled with no advance warning. The theft from our home was incredible. And Brook was a lier, hothead who had no customer service skills. Would not recommend this outfit for a dead rat!

My mother has been with you for the fall monitor system. The past year they have not been submitting her payments unt a month and a half after she has sent it in. Or she does not get the bill in the mail and she has to go in and pay it now they say they are sending out the date for the bill to be sent to the last Friday of the month and did not send anything out letting them know this. Always some excuse. And when asked gir the phone number for the cooperate office they tell her they don't know it and do not even know where it is located. This is very suspicious. You know the number and where it is located. Things to to get fixed or we are changing companies and will not recommend anyone to you.

Look elsewhere.

Don’t use BrightStar of Denton for Home Healthcare: Rude and unprofessional communication with patients. Not responsive. Will cancel your appointment without notice. Will not arrange times to meet. Will not call prior to arriving or beginning services. Their nurse lectured me and talked at me for fifteen minutes on the phone for things that were completely out of my control. Her tone was rude. When she asked questions, she was demanding. Their administration provides the same level of communication with their patients: lacking compassion, lacking communication at all, and disrespectful to the patient. They do not care about helping people - they care about themselves. They will literally degrade you on the phone - all of them. And then get angry when you respond and stand up for yourself.

Even after 3yrs, my service is interrupted several times a year. I have had to train the many new workers they provide. The staff lack professionalism & good training. ie no dress code- showing up in shorts so short I thought they were bathing suit bottoms. Filling up with gas or continue to shop after I had finished not allowing for an extended appointment time. As far as keeping track of goals, they consistently don't. Most staff are punctual if they show up. If your staff is out sick most of the time you will not discover this until they don't show up and you call the office. My staffs' vehicles have been predominantly unreliable causing staff to miss work or unable to provide transportation.

Completely incompetent agency. The agency has been established in 2021 and they still haven’t developed sufficient inbound processes. I’ve dealt with many healthcare agencies through the years and noticed that this agency is out of compliance on multiple levels. I now feel it’s my duty to escalate specific issues I’ve noted to the commissioner.

Caregivers fail to show up, without any notice. Why am I paying exorbitant prices when I have to care for my own parent This place is awful. At least call me, you are supposed to be managing your employees.

We signed a contract with Amazing care on a Wednesday stating they had no minimum hour requirements. On MONDAY of the following week, yes, 5 days later [name removed] called me to tell me that they will be requiring a 20 hour minimum starting at the end of the month. Quite the bait and switch…The main reason we picked them for my mom was the no minimum hour requirement. I let her know that I was extremely unhappy with her and I felt that her business practice was shady and that I was going to have my moms attorney look over the contract. Only then did she say that they would honor it. We gave them our termination notice and finished out the month with a caregiver that we were pleased with, but unfortunately no longer trusted the agency. Their contract says they will return your deposit after 2 weeks. It took me more than 6 weeks to get my mom her refund. I would definitely not recommend this agency. Shady shady shady.

They don't do what they say.

There’s not one good thing I have to say about CFTC. Totally unreliable and doesn’t contact you when they can’t come. I could go on and on! ABSOLUTELY HORRIBLE

The employees do not show up on time and some days not at all. I had to call each day to see if someone was coming. They were not educated as I was told. They were not professional and did not appear as shown on TV or as explained to us. The employees are very young and inexperienced. They do not know how to use the equipment to transfer my father and one slept all day. I would never refer this company to anyone. Plus they charged us for full time even though the employees did not show up on time not one day. We were still charged for 8-5 each day. It was auto withdraw. I will be trying to get reimbursed.

We know that in home care for seniors is very expensive, however our opinion was that the quality of care was poor because for 5000 a week, they did not pay very much attention to my mother in law in the overnight hours. I do not doubt that they fed her, bathed her, took care of her in the daylight hours. But the overnight care was not good, they were sleeping and she had fallen and broken her back and crawled down the hall before anybody found her. We were disappointed and would not recommend them to others.

They just stopped coming one day, it was never communicated to us as to why they stopped coming or even given a heads up.